• Plumbingforce

Plumbingforce

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Overview

Plumbingforce has a rating of 3.59 stars from 401 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Plumbingforce most frequently mention excellent service, hot water, and next day. Plumbingforce ranks 2nd among Plumbing sites.

  • Service
    105
  • Value
    100
  • Quality
    76
Positive reviews (last 12 months): 50%
Positive
10
Neutral
0
Negative
10
11
See all photos

What reviewers want you to know

Positive highlights

  • CAN ONLY SAY I WOULD RECOMMEND PLUMBING FORCE TO ANYONE I KNOW.

Critical highlights

  • The customer service is diabolical and refused to issue an invoice that broke down the cost of materials and labour.
How would you rate Plumbingforce?
Top Positive Review

“Fantastic service with additional work”

Alexxander S.
4/15/23

Quoted work for just gas related things, then had a plumbing issue the night before. Thwy added that to the job and made my day better, all within original cost estimate + parts costs. Friendly engineer happy to explain and talk through it all, so o feel i understand what has been done and why it's been done. Will definitely use again if i face other gas or plumbing concerns, especially as the plumbing bit was added the same day they came out.

Top Critical Review

“Terrible company”

Alexandra L.
12/11/23

We reported a boiler error F2,F3,L1 with the company Plumbingforce. A technician initially advised replacing the fan to sort the problem. Charge: Inspection + New fan for a total of £607.02. However, an hour later, the problem persisted. Upon reaching out to the company due to the one-year warranty, the technician revisited, suggesting a different issue and said it could be something else which he didn't know unless he fully assess, an additional 6 hours of inspection at £144/hour. We contacted customer service and they declined responsibility. Now, we're without a boiler, facing a cost of = £607.02 + Visit 15 minutes: £144 Total: -£751.02.

Reviews (401)

Rating

Timeframe

Other

Reviews that mention popular keywords

plumbing force (54) customer service (37)
Thumbnail of user azurestonedog
1 review
0 helpful votes
April 15th, 2023

Quoted work for just gas related things, then had a plumbing issue the night before. Thwy added that to the job and made my day better, all within original cost estimate + parts costs. Friendly engineer happy to explain and talk through it all, so o feel i understand what has been done and why it's been done. Will definitely use again if i face other gas or plumbing concerns, especially as the plumbing bit was added the same day they came out.

Service
Value
Quality
Thumbnail of user danielg2222
1 review
0 helpful votes
January 6th, 2023
Verified purchase

I filled in a form on their website requesting a boiler service and was contacted almost immediately by phone to arrange a gas engineer visit. A gas engineer (Thomas Wicks) arrived next day and was very professional and knowledgeable, and quick to perform the boiler service. Would definitely recommend, thanks for a great boiler service.

Thumbnail of user cljbrookhey
1 review
0 helpful votes
June 21st, 2023

Great service - a very polite plumber who sorted the problem quickly and efficiently and explained everything in detail. Made some sensible suggestion so whilst a rad was off the wall, I was happy for him to do a small additional piece of work. Made dealing with an urgent and unexpected event less of a drama. Thank you.

Service
Value
Quality
Thumbnail of user anthonyc2481
1 review
0 helpful votes
March 5th, 2023

When I encountered problems with my Saniflo system I had a very hard job in finding a plumber who seemed to be able or willing to help me out. Came across Plumingforce website and contacted them. Received immediate help and an on-site assessment very promptly and had the problem fixed within a few days. Very helpful staff in the office keeping me informed and a very skilled and pleasant
Plumber carrying out the repair. Very impressed!

Products used:
New Macerator

Service
Value
Quality
Thumbnail of user trentg28
1 review
0 helpful votes
January 16th, 2022

Great service provided. Urgent request for a boiler breakdown. Very courteous and knowledgeable technician who clearly explained the possible issues and options to fix. Fast and efficient. Would highly recommend.

Service
Value
Thumbnail of user markc4623
1 review
0 helpful votes
January 16th, 2024

Horrendous. Sent the wrong type of engineer, without experience on an oil boiler. All that needed fixing was a two port value, subsequently broke entire system. Hung around for three hours whilst I was working, so the company attempted to charge my account AGAIN for the pleasure of breaking the system, despite me not signing out the job as completed. Absolutely fraudulent. My family is currently sitting in a cold house, waiting for another company on an emergency call out to fix it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherinec1369
1 review
0 helpful votes
March 22nd, 2023

Steven came round to fix three items all of which were successfully repaired. He was polite, efficient and knowledgeable. I highly recommend this service.

Service
Value
Thumbnail of user michaels10554
1 review
0 helpful votes
March 2nd, 2023

Unfortunatrely Plumbing force were unable to make the first appointment they have agree, leaving me with a blocked sink for 24 hours. When Albert DID come - on time for the second appointment, he was very apologetic, fixed the problem within the hour, and was a pleasure to work with. I thought the price I paid £99 plus VAT - was very reasonable and I would not hesitate to use Plumbingforce again.

Products used:
Plumbing

Service
Value
Thumbnail of user louisej192
1 review
0 helpful votes
January 6th, 2023

Nigel from Plumbing force came to clear a blocked pipe. Fixed the issue, Polite, quick and tidied up perfectly. Very good communication from the company. Quite pricey but needed the job done quickly and efficiently so happy to pay.

Thumbnail of user mariannet43
1 review
0 helpful votes
April 28th, 2021

Plumbing force has great response time, from ringing up to getting job done and always in contact (let you know when engineers are on their way and with a time estimate).
Friendly and efficient staff.
Great with recommendations and advice with your plumbing problems.
Excellent work provided by engineers
All round brilliant service and will continue to use in the future.

Thumbnail of user albdesign
1 review
0 helpful votes
December 11th, 2023

We reported a boiler error F2,F3,L1 with the company Plumbingforce. A technician initially advised replacing the fan to sort the problem. Charge: Inspection + New fan for a total of £607.02. However, an hour later, the problem persisted. Upon reaching out to the company due to the one-year warranty, the technician revisited, suggesting a different issue and said it could be something else which he didn't know unless he fully assess, an additional 6 hours of inspection at £144/hour. We contacted customer service and they declined responsibility.
Now, we're without a boiler, facing a cost of = £607.02 + Visit 15 minutes: £144 Total: -£751.02.

Thumbnail of user alans1548
1 review
0 helpful votes
January 8th, 2024

I was overcharged for the time the engineer spent at my property and have camera evidence but how can I claim my money back if they're not responding to my emails it is only £78 but it's principal as how many more people is this happening to

Service
Value
Thumbnail of user christiner1423
0 reviews
0 helpful votes
June 23rd, 2022

I have been hoping to find a heating specialist for years. PlumbingForce are so professional. Their plumber was knowledgeable, efficient and hardworking. I also appreciated how straightforward and clear they were about the costs and my options in terms of the repairs.

Thumbnail of user egles3
1 review
0 helpful votes
January 30th, 2022

Ivan fixed my bathroom pipes so quickly! Definitely going to rely on him for any other problems I might get! Thank you so much

Service
Value
Quality
Thumbnail of user roberts6244
1 review
1 helpful vote
January 27th, 2022
Verified purchase

The engineer was professional, efficient and pleasant, and did a good job. I did however have an issue with the Plumbingforce organisation. The work was eventually done 24 hours later than promised. Not good when one has a boiler out of commission in mid winter. Were it not for this I would have given a 5 star rating

Thumbnail of user seank564
1 review
0 helpful votes
March 31st, 2023

I contacted Plumbing Force and they responded quickly. The engineer who attended, Stewart Hunt, was very knowledgeable and clearly experienced. He quickly assessed what was needed and was very helpful with his advice. The quote was delivered within a few hours and once we had agreed to go ahead the work was commenced within three days.
Stewart Hunt was the assigned engineer. He turned up promptly and worked non stop for three days. Our boiler being replaced was very old as was all the associated pipe work so it was quite an involved job.
We cannot speak highly enough of Stewart and his work ethic and customer service. He is as credit to Plumbing Force.
Kind regards
Sean Kelly

Products used:
Worcester Bosch boiler

Service
Value
Shipping
Quality
Thumbnail of user iustini
1 review
0 helpful votes
November 12th, 2022
Verified purchase

Josh was extremely polite and went the extra mile to identify and fix our issue. We could see damp forming on the kitchen ceiling. The problem wasn't even the plumbing, as we thought at first, but Josh climbed up a ladder and found out that the water was infiltrating through the roof.

Having investigated the toilet for leaks, despite this not being the main problem, Josh identified that there were other issues with the flushing mechanism, which he fixed for us. Very pleased with the quality of the work, and everything was left in a pristine condition. Would use this company again in the future.

Service
Value
Thumbnail of user sebb22
1 review
0 helpful votes
May 18th, 2023

Ivan visited us and was super helpful! He did the boiler service really quickly and checked a leak concern that I had! Amazing service and highly recommend.

Service
Value
Quality
Thumbnail of user karund1
1 review
2 helpful votes
January 5th, 2023
Verified purchase

Worse company!
The engineer is a fraud
Did not properly check and made incorrect diagnosis of the issue misleading me to agree on replacing the entire panel for the boiler. Not answering relevant questions, being dismissive. I finally did not commision them
And guess what another engineer did the job in 10 min without needing to replace the panel of the boiler. My complaint is still not handled

Service
Value
Quality
Thumbnail of user alanm1221
1 review
0 helpful votes
March 9th, 2023

Nigel and his mate were fantastic. They were professional, skilful, knowledgeable and friendly.
They solved my drainage problem without any fuss and cleared up after them. Reasonable rates as well.
Forget Dyno-Rod ……. Book Plumbing Force instead!
Well impressed.

Thumbnail of user richards2878
1 review
0 helpful votes
February 23rd, 2021
Verified purchase

Although a slight delay on initial response, well worth the short wait.
Excellent customer service and outstanding product knowledge base accompanied with detailed explanation. Clean and efficient workmanship.
Highly recommendable

Thumbnail of user andrew.plackett
1 review
0 helpful votes
May 24th, 2023

I needed a new gas hob installing. PF were able to send a gas-safe engineer within a few hours. Phil was extremely quick and did a great job. Would definitely call on PF again.

Service
Value
Thumbnail of user idip1
1 review
0 helpful votes
August 26th, 2023

I gave 1 ppint just because I can't give -5. My encounter with PlumbingForce while seeking to install a gas hob and left me greatly dissatisfied. Despite an initial agreement to charge by work hours, I was charged £118.80 upfront for a job that wasn't done. The engineer's mere assessment led to a new quote of £410 + VAT, shifting from hourly charges to a total job cost. This abrupt change, combined with no refund for the advance payment, has left me feeling like a victim of a potential scam.

Tip for consumers:
I gave 1 ppint just because I can't give -5. My encounter with PlumbingForce while seeking to install a gas hob and left me greatly dissatisfied. Despite an initial agreement to charge by work hours, I was charged £118.80 upfront for a job that wasn't done. The engineer's mere assessment led to a new quote of £410 + VAT, shifting from hourly charges to a total job cost. This abrupt change, combined with no refund for the advance payment, has left me feeling like a victim of a potential scam.

Products used:
Hob installation

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickyb221
1 review
0 helpful votes
May 28th, 2022

Never used this company before. Had plumbing emergency and can't believe how quick they came out. Plumber was also very professional and I'll definitely use them next time if i need help. Thank you

Service
Value
Quality
Thumbnail of user marthar1056
1 review
0 helpful votes
February 21st, 2023
Verified purchase

They quote one fee. Grossly overcharge, then try to extort further sums to complete your job. Blatantly lie about how time was spent on jobs. Avoid.

Tip for consumers:
Avoid. Use other plumbing service.

Products used:
Plumbing service.

Service
Value

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3.6
401 reviews
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