Poliglu

Ordered one translater online then received an email stating I had purchased and had to pay for 4. Contacted them immediately but was told that they couldnt change the order as the warehouse was already filling it. This was within 10 minutes of placing the order. Very dishonest company. I was told I could return the product to Lithuania!

My wife and I bought 2 of these before moving to Panama. It translates okay but I can't get enough volume to hear it. It sucks!

I had great hopes for Poliglu to help me with my Mandarin (mainland China) but regret that, despite my due diligence with Poliglu before buying, whilst the translation from English to Mandarin was OK, the translation back was very poor…….to the point of being unusable! The volume was also inadequate for social spaces, as well as being relatively slow to translate. It may be more useful in Europe, but I ended up using an online tool (Deepl) in China as this was so much better!

I ordered one of these translators and received and paid for "4". Nothing could be done, just return

It doesn't work at all! My phone says its connected, but it doesn't show anything on the phone. Like it's stuck trying to connect. I've contacted them several times and they won't do anything. They keep telling me that the support team will contact me, but it's been months. They won't let me return it because they have been blowing me off and won't fix the issue. DO NOT WASTE YOUR TIME AND MONEY ON THIS PRODUCT! 😡🤬🤬💩🖕

Neither of my Poliglu translators now work. They were both bought in August 2023 and worked first time I loaded them on a Galaxy S22 Ultra. The problem appears to be software related and occurred after the update to the Android 14 operating system. The device does not connect to Bluetooth and never gets beyond the "Scanning for Devices" message. What I find disappointing is that Poliglu knows this problem exists and does not appear to be treating a software update as a priority. All I get are the same messages telling me they are looking into it. They offer a two year warranty which they have immediately repudiated as the product was not returned in the 30-day period. I don't want new devices, what I want is updated software. Is that so difficult to sort out? If they are selling devices that cannot be used on new smartphones, they should be telling customers.

I'm not happy with my purchase. I was excited when it finally arrived and could not wait to get it set up. When I went to download the app, I received an error message stating that the app was not available for my phone as it only supports older versions of android. Seriously?

So now I have a $90 block that I can't do anything with.
Support has-been useless to say the least.
Extremely disappointed.

Despite my right to return the product, after filing a complaint and sending the product, I have not received a refund. Contact with the store very difficult, for 2 months despite the store's acceptance of the return, the amount due has not been credited.

I paid for 2 Poliglu translators. Never being delivered. I received a note from Royal Mail in UK that the sender did not pay the correct postage. As a result delivery agent added admin charge and unpaid postage totalling double the amount of the value of the translator. THIS IS A SCAM AND A FRAUD

This product does not work and not user friendly, I have not had any success with the product or the company, still fighting to get my money back from them. Do not buy.

I HAVE FILED A FORMAL.COMPLAINT WITH THE NYS ATTORNEY GENERAL FOR A.CLASS.ACTION LAWSUIT FOR FALSE.ADVERTISEMENT SO ALL ANDROID USERS CAN GET THEIR.MONEY BACK AND DAMAGES FOR THE POLGLU OFFENDERS CAN BE.FINED! This product NEVER WORKED WITH ANDRIOD OPERATING SYSTEMS CELL PHONES THEY ARE stealing from consumers as they clearly are doing. DO NOT BUY THIS IF YOU HAVE ANDRIOD.OR iPhone because their Customer Service sends form reply not even about your issues, just the 30 day to return policy...IT DOES NOT WORK AT ALL, 1 CALL HE COULDN'T FIX AND NOBODY'S TRYING HERE FROM POLIGLU AT ALL LAWSUIT TIME ALSO ON A PERSONAL LEVEL but class action is filed and I meet.with there office in Utica NY this.week with more evidence and screen shots, emails dates times etc...even a recorded video of their Andriod Tech Failure...so lol ya messed with 1 too many...and certainly the wrong one.in me...bad idea, great.concept, if it worked lol

Biggest scam peice of junk,do not buy this item terribly cheap and bad customer service. Buyers be ware

This is the WORST online commerce experience I've ever had. Their employees lie to get you to buy more.
I wanted to cancel an order and the employee said he had cancelled the order. The next day he sent me an email and told me they didn't cancel it after all and I could just return the product. Right. This is the only company I've dealt that doesn't pay return postage. So the customer has to pay the postage to LITHUANIA, which costs much far more than the value of the product. Buy your translator from an honest company!

Poliglu's a big help. I bought this because there are so many Chinese in my apt. Building, and I do not understand them when they want to talk to me. Now I can converse with ease using this translator. I am already a senior yet I find Poliglu very easy to operate.

Company said can't alter shipment after you order. Within minutes of order. Then they hide. Avoid!

I read a positive review of the Poliglu Translator from a reputable business publication. I thought I was ordering 1 item, but with the confusing website I ended up ordering 4 (from Lithuania as it turned out). Impossible to cancel once I pushed the button, but I was assured that I could return them with no problem. Not true.
I got an RMA, followed all directions, and sent via USPS for $28. Item was returned from JFK because it had "batteries". Customer service at Poliglu said I should have checked the "electronics" box on the RMA, which gets taped to outside of box. There is no place to check "electronics" or anything else on the RMA, but they insisted there was. Then, they said, write "electronics" on the RMA and go to a different carrier. I went to UPS who said they would put a sticker saying 'batteries" on the outside of the box, and cost would be $230. But they couldn't guarantee that it would get delivered.

So, if you order something from this website, you had better plan to keep it, whether it works or not.

Very poor sound and you have to use your iphone. Yes you can return the unit against a 25% fee but the big catch is that you need to return it to Estonia and pay for the shipping which is over $ 100
They do NOT mention that of course on purpose! It is a rip off
I complained several times that the return location should be in the US but they don't care!

When I tried to get the app, which is necessary, I got a message that said the app would NOT work with my newer version of android.

They're response was to says they're working on it and then issue a refund.

Customer service is good. Product, unusable.

This company is a scam. Must have an Apple phone to use, should be on the purchase page. They are in a foreign country. I asked for a return 18 days after I received and after waiting for them to respond why they didn't tell me that I needed an apple phone. Then they played this dance with Paypal saying they were waiting on them, and then told Trust Pilot that I was a fraud and I had to send Trust Pilot all the MULTIPLE correspondences showing I wasn't. Do not buy from them. I never did get my money back unless I shipped it back to them, and thats where they get you. The cost to a foreign country.

Christmas present very excited, three days on Frustrated and disappointed. Plus out of pocket. THE APP DOES NOT OPEN SAMSUNG A12.

Run for the hills!

How do they not have a service/fulfillment center in the U.S.A? It will cost me $75 to ship 5 units back to Lithuania (something that should have been posted on their site under the 30 day satisfaction/warranty section.

Seldom will a traveler be connected to wifi while touring. Only when they are in their hotel or restaurant etc so pretty useless and audio quality is also sub par.

I have been trying to return the translators (3) which I bought through Facebook ad because I didn't realize that a smart phone was needed. I've written and written to no avail. No response. They have 30 day return policy and they are waiting out the 30 days so they do not have to refund. A total rip off. Signed Donna from Canada

This translator is horrible do not recommend! Does not hear the words in English properly so can't translate