Pollo Tropical

I have never been treated so rudely by an employee before as a guest! I was shocked to learn that it was the manager, Cornelius (store #*******) that was treating me so poorly. I was served stale fries that were disgusting, so I drove around and asked for the fry order to be replaced and he said, "drive around" in an irritated tone, he stuck his arm out with the new fries at the window and when I asked him a question he slammed the drive-thru window shut and turned is back towards me. I went in and asked to speak to the manager, well he IS the
Manager and he left me waiting in the lobby so I left. A simple apology would have resolved this issue..

Really, really a bad experience!

This a the 3rd time I try to make an online order at this particular restaurant with not success whatsoever.
This time I waited over 40 minutes and decided to call corporate about it
And the lady "Maia" even gotten a little be tedious about me complaining.

The Manager "Mr. Irvin".
I complained that I had been there for over 40 minutes without any one try or even bother to ask or to guide me in the right direction so I could pick up my food.
I was standing under a sign that says "online pick up order".
I was trying to let him know so they can better their service for all their customers because either they don't have a lot online orders or they just have a system that is not helping the customers at all or the last resolution is they don't even care.

If you have a side for online pick up, that should be where the pick up should be available.
If you're going to use another location for the pick up put a sign there or let the customer knows where the pick up area is.
All I am telling you and complaining about is the bad service you have on the online order pick up area so you can focus more and give at least a better service to all your online customers.

Adolfo Castillo.

Never going back the food was under cook and the service is NO GOOD do not eat there the one on west colonial Dr

This store is fairly new and have a great staff, noticed lately that they have less employees than usual but they still keep up with the great food and excellent customer service led by the manager Yamilys. She went above and beyond to help us and please us during our experience at the store.