• Poloniex

Poloniex

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Poloniex has a rating of 2.14 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Poloniex ranks 41st among Virtual Currency Exchange sites.

  • Service
    8
  • Value
    7
  • Shipping
    2
  • Returns
    6
  • Quality
    6
Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
14
See all photos
How would you rate Poloniex?
Top Positive Review

“Poloniex has been upgrading.”

Amaro K.
1/7/23

I have been 6 years in poloniex and they have been very loyal and communicative with me. If something may have happened to all of you in the past might be that you have done something shady. If not please contact them again and I am sure they will help now. Poloniex has been restructured and they have changed personnel. Whatever issue you have in the past contact support and I guarantee that they will help you now. If not please reply here. If yes all I am asking from you is to change your reviews from bad to a real review after you have solved your cases. Happy new year 2023 everyone.

Top Critical Review

“Know Polonies Rules”

Alan B.
11/28/22

1) Do not take a loan. This is because they LOCK UP your account immediately and you have to pay the loan from outside sources within 11 days 2) You have a 10% charge on all profits. On first withdrawal they lock the account and you have to pay the 10% of profits from outside of poloniex Example I made $670,000 profit in poloniex before any withdrawal. They demanded $67,000 from funds outside of Poloniex. This was difficult for me. Alan Bergey Cell: *******933

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user alanb1235
1 review
2 helpful votes
November 28th, 2022

1) Do not take a loan. This is because they LOCK UP your account immediately and you have to pay the loan from outside sources within 11 days
2) You have a 10% charge on all profits. On first withdrawal they lock the account and you have to pay the 10% of profits from outside of poloniex
Example I made $670,000 profit in poloniex before any withdrawal. They demanded $67,000 from funds outside of Poloniex. This was difficult for me.
Alan Bergey Cell: *******933

Thumbnail of user customerc193
1 review
3 helpful votes
January 28th, 2023
Verified purchase

SCAM ALERT. This is not secure and not safe. After 5 years of trading with them they lock your account as soon as you try to withdraw your funds even a small amount of $500. They will ask for verification so that you need to send them your selfie and ID, and they won't approve it. Such a classic scam scheme. I lost about $******* there. SCAM

Tip for consumers:
don't use, you will get scammed

Service
Value
Returns
Quality
Thumbnail of user amarok1
1 review
0 helpful votes
January 7th, 2023

I have been 6 years in poloniex and they have been very loyal and communicative with me. If something may have happened to all of you in the past might be that you have done something shady. If not please contact them again and I am sure they will help now. Poloniex has been restructured and they have changed personnel. Whatever issue you have in the past contact support and I guarantee that they will help you now. If not please reply here. If yes all I am asking from you is to change your reviews from bad to a real review after you have solved your cases. Happy new year 2023 everyone.

Service
Value
Returns
Quality
Thumbnail of user clairem492
1 review
3 helpful votes
August 9th, 2022

Poloniex is a huge scam, stay away. They will come up with numerous reasons why you cannot withdraw your crypto. After running a scan on my wallet address, I discovered that they took my funds about 6 weeks after I deposited them. If not for gavibrenaid. Com that came to my aid and helped me get my funds back from this fraudulent company, I wonder what I would have done. Anyone in a similar situation should contact gavibrenaid. Com for help.

Tip for consumers:
Poloniex is a huge scam, stay away.

Service
Thumbnail of user noaha54
5 reviews
5 helpful votes
April 16th, 2021

I trusted this company that deceived me I thought I had no chance to get back what I lost This company is my biggest finding through the latest couple of months. Re tu rn. P ag e.li nk/o of They collected all of the pieces of evidence and made a strategy of how they can help me with my case. Draw conclusions from my experience. I recommend them

Thumbnail of user tomf1161
1 review
3 helpful votes
July 15th, 2023

I have no access to my money. Contacted support for months, I was told the issue was being fixed. Now I am told to pay so they can transfer it to another wallet, i paid and that didn't work. Support still will not help. Now my BTC is unavailable and support will not even respond. Don't believe them, all thanks to 乃尺ㄖ卂ᗪㄖ卂Ҝ-匚卂卩丨ㄒ卂ㄥ. 匚ㄖ爪. Who took up my case and helped me recoup fast

Thumbnail of user jamesc6803
1 review
0 helpful votes
September 15th, 2023

Crypto recovery Ltd I genuinely do appreciate you everyone, thank you so much. I had my qualms about your service at first, but you disproved them. You delivered and took out your exact service fee, neither more nor less. I can assure you that they have been tried and trusted at any moment.

Service
Value
Returns
Thumbnail of user klodian
1 review
1 helpful vote
January 9th, 2023

I am happy to say that my experience in these 10 months has been great! I love the fact that there are so many ways to earn and be productive and it is easy to use; the informations and rules are clear and last but not least, the support is polite, fast and rigorous.
I highly recommend Poloniex to new traders (and not only)!

Service
Value
Returns
Quality
Thumbnail of user michealb140
1 review
0 helpful votes
February 23rd, 2024

I have continually asked them to close the account and refund all my money, but they have not replied, they ignored all my emails and the numbers never go through but I see they are giving replies here by a bot, it is really stressing and before you invest with them, they are not regulated by FCA, I have filed case wit infra white because I met someone that also got the account closed through them, I have done that already last week and it has been a positive turnaround, I have got most of my deposit returned, hopefully I'll get everything back. Report on Ś K Y. L I N È - R È C V È RY. C O M

Thumbnail of user victord432
12 reviews
36 helpful votes
October 26th, 2023

Scam website do not engage none of the features work absolutely shambolic you never get ur money back

Thumbnail of user jeniai
1 review
0 helpful votes
November 4th, 2023

My account has been frozen for 20 months. The support service is not responding. The funds have disappeared from the frozen account!@Poloniex scam
Poloniex & justin sun are scammers. Who froze 10,000 accounts of their customers and stole $1,000,000.10,000 complaints on various forums. If you don't want to lose your funds, don't trust them to Poloniex Justin sun scammers

Tip for consumers:
my account has been frozen for 20 months. the support service is not responding. the funds have disappeared from the frozen account! @Poloniex scam

Products used:
USDT

Thumbnail of user maddisonj3
1 review
3 helpful votes
February 19th, 2023

I thought I could trust that and I felt really relaxed after so long trading with them. They eventually blocked my account because I started trying to withdraw, and I lost a lot of money to them. I was happy only after getting my full investment with help tweedsidEReclaim, C 0m. I urge you to leave now if you are still stuck there or seek help immediately.

Thumbnail of user robw77
2 reviews
3 helpful votes
June 10th, 2017

This review is for the digital asset exchange. This is a business that proves that despite making a killing, you can still run a business pretty poorly and have a pretty poor customer satisfaction rating.

Poloniex has been plauged with scalability problems for quite some time. With the recent surge in Bitcoin/Altcoin popularity, the user base grew exponentially and the exchange was woefully underprepared to handle the surge in demand. As a result, customers were unable to upgrade to higher tier verification levels, significantly hampering their withdrawal levels, and thus making a lot of customer unhappy. Many customer reported 20-30 day waits before hearing back on their customer service requests (tickets).

The coolest thing about Poloniex was its live and vibrant "Trollbox" which allows exchange users to chat with each other in a dynamic and public environment. However the public chat was overwhelmed with repeated customer service requests and complaints, and just as recently as yesterday the Trollbox was shutdown indefinitely to fold the moderators over to the much needed customer support.

The exchange also does not let you deposit or withdraw fiat currency. You must used an intermediary like Tether, or transfer funds using cryptocurrency. Thus you eat the conversion cost in some way. I suppose the benefit is getting around the stricter portion of U. S AML laws, since no fiat money is supported.

Thumbnail of user noahe76
2 reviews
5 helpful votes
June 16th, 2022

If I say I am disappointed that will just be an understatement, I was made to go through hell in the past 6 months I tried everything I could to get my money back, but they will not let me take it out. I got tired of trying myself so I decided to bring in Stellar-trace.com a company that was introduced to me by a friend and they were able to help me get my money back. You can google them to check them out, If you find yourself in situation you couldn't withdraw your funds or wallet issues.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jorabos7777
1 review
1 helpful vote
October 14th, 2023

Poloniex has frozen my account, support is not available, funds have disappeared from the frozen account. Poloniex are scammers, don't give them money

Tip for consumers:
poloniex has frozen my account, support is not available, funds have disappeared from the frozen account. poloniex are scammers, don't give them money

Products used:
USDT

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamiec967
4 reviews
4 helpful votes
March 11th, 2022

Walk away from them. They have nothing to offer but headaches and heartbreaks. Assetspursuit mended my heart.

Thumbnail of user ricol25
1 review
1 helpful vote
January 9th, 2023

I will urge you to avoid this company by any means, I almost lost my life because I was devastated I invested all my life saving and i was unable to make a withdraw when I needed my funds Until I laid a complaint to https://bit.ly/3VrAsg3 and they help me got all my funds back.

Tip for consumers:
Never invest in them

Products used:
galwayreliance

Service
Value
Quality
Thumbnail of user richardw1041
6 reviews
36 helpful votes
December 25th, 2019

Poloniex is one of the best in the industry for making deposits and withdrawals. This is because you will only ever pay the blockchain transaction fee. Unlike exchanges that hold back invested funds and keep coming up with reasons to hold onto it. Although, now we can count on fintrack. Org to refund victims of such loss, there are still lots of other cryptocurrency exchanges that make profit when you withdraw your funds, which isn't really fair as they make money from you every time you trade too.

Service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Poloniex?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Poloniex?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business