Premium Poly Patios

Placed an order in August 2020. The conversation set piece that we purchased we received really fast. We love the set and it looks great in our backyard. The problem is the dining set we purchased which says shipped is actually not shipped at all. I called last week and out of frustration hit 0 on the phone, well I actually got someone. I was informed that my order would not ship until Dec 3rd. Ok, that is fine, I get it that things have been difficult with COVID. The problem I have is that my CC has been charged for the full order even though I haven't received the most expensive set I ordered. I have tried calling, emailing, etc. as I filled out the CC authorization form for them to credit my CC and recharge me once the product ships. I have heard nothing. Please beware when ordering!

I recently purchased two chairs and was having issues with applying the discount. I went ahead and purchased the chairs simply because they are the most durable and comfortable. Daniel C. A customer service agent reached out to me several times to rectify the situation. He was very diligent and consistent trying to contact me and make it right. I appreciate the extra time and service he provided. He is an excellent customer service agent and this company should be extremely proud to have him on their team.

Ordered 5-5-20. Received shipment 6-19-20 but it was the wrong color. Contacted them immediately via email and they didn't respond for weeks other then to send form emails saying how busy they were. Posted a negative review on Facebook and that prompted action. They sent me a text saying they would have the wrong items picked up the next day but the shipper never called or showed up after we waited six hours. Since then they have not responded to texts or emails.

Love my Polywood patio furniture! Looks amazing on my patio! The Adirondack chairs are very comfortable and the new side tables look great.

If you really need quality furniture and you want your home to turn out stylish and cozy, then you definitely need to look here, because here you can find those models that will be a worthy decoration of your interior.

We ordered 10 chaise cushions on July 8,2020 (a purchase totaling more than $1300). They were supposed to ship within 2-4 weeks, but with COVID, everything is delayed. So I waited 10 weeks to contact them. When I called the toll free number, its a recording that you can NOT check the status of your order via phone because their customer services workers are working from home (aren't we all?). Rather, you have to reply to the email confirmation for your order, and a "ticket will be opened and someone will reach out to you within 4 days. HA! Four days. I waited a full 7 days. No reply. I sent another reply to open another "ticket." Now another week later and I have not received any update on EITHER ticket (one of which is now 14 days old). I went in earlier this morning and somehow navigated to a page when looking at my order and saw that the order was CANCELLED. They never notified me via email - they just canceled the order. It doesn't say when it was cancelled. It could have been cancelled 2 months ago. I would NEVER buy from this company again. Awful service. I learned from my mistake. Beware! And think twice before purchasing from Poly Premium Patios.

This time the website stated what items that were ready and in stock to ship. This made the decision process easier. The quality of their products is really good and was a quick turnaround. Very happy.

I placed an order for patio furniture last June 19,2020 and the company immediately ran my card for $1,795. Nearly 3 months later, September 2nd, I still did not receive the furniture. After weeks trying to reach someone in customer service (phone is disabled and rare responses from the zicominc.com strange email they use), I finally took the advice of the reviewers at reviews.birdeye.com, I filed a complaint online in just a couple of minutes with the state's Attorney General's office. Google to find the office for your state. Within hours after filing the complaint and forwarding it to Poly Patios emails (daniel at Poly-Lumber-Furniture.com and helpdesk at zicominc.com), I received a full refund.

Purchased porch swing and upgraded mounting hardware. Took almost 3 months to get. Hardware wasn't included in box. Got a swing, can't use it. Emailed multiple times because phone service is non-existent. I keep getting help ticket emails back. They focus on sales but obviously have problems with fulfilling basic business duties: customer service order fulfillment. Not sure how they can survive on this. They are not giving me any reason to give them kudos.

Can't reach a human being
Ship times on web are inaccurate
No response from their "help desk"
Will probably have to submit a Credit Card dispute

This was a horrible mistake to use this company. I paid $1595. 00 6 weeks ago to get an order of Patio furniture. The took my money and charged my credit card and disappeared off the face of the earth. Their phone doesn't answer and an their address no longer gets email. I am so angry that I am investigating any chance at criminal charges. I reported them to MasterCard and they are investigating. This stress is unnecessary at this time with everything going on.

Very impressed with the quality of materials and craft workmanship. We ordered a table with four swivel chairs and two gliders. After work was completed they drove direct to me. Very polite owners. I most definitely would order again. Customer service was excellent.

I ordered a patio set from them on 6/4/20 and was told online that it would be shipped out within 48 hours. It is 12 weeks later and I have not received the set. I tried contacting the company over 4 times via email since they don't answer their phones and no replies. I want to cancel my order because the summer is almost over. This is the worst company ever.

I have ordered a bartop set plus 2 additional chairs. First it was delivered with normal height not bar height table. Then table was delivered with 2 screws falling out due to stripping of screws hole in factory. Finally on assembly of final chair, I discovered 2 completely missing screws on part assembled in factory. Also a number of screw heads had burrs and required filing to smooth. Overall the furniture is wonderful but lot of head aches and quality issues. Also on table it lacks enough support so has a slight wobble (not normal even though customer service seemed to think it was fine).

Quality 1
Service 2 (moments of 5, but got 2 due to response - sending me two screws to put in stripped holes as solution (silly) and not enough, we apologize for inconvenience.)
Product 5 - it is robust piece of furniture

Do not ever order from this company. Placed order April 2 and they took money out next day and dropped off face of earth. No phone, email, chat, NOTHING! I'm reporting this company every place I can find both in and off internet, and plan to escalate it to highest level. They use the coronavirus as a front and are ripping of people and stealing their money

Cancelled order on March 22 because item was no longer needed. Poly Patios emailed me on that day and confirmed cancellation. I have not received my credit to card in the amount of 949.05 as of April 11. No communication by email or telephone since. How the State of Ohio continues to let this Co. Operate within their State is a mystery.

My order was "closed" and the furniture was never shipped. Their idea of great customer service is to send your questions via email and wait for a response but you guessed it... the responses were delayed too. After much frustration, several emails and several calls due to misinformation on their part the issue was finally resolved.

The first set took 3 and a half months to get after ordered and we love the stuff. Very expensive. So, we ordered more...
Waited 2 months for several thousands of dollars worth of patio furniture- then finally got them un-assembled with no screws to put together, I contacted them to send screws and received and email saying they would send them - a month later - no screws. Thousands of dollars sitting on the ground un -assembled... Called again and we'll see if we get screws this time or not...

Since my last review of Premium Poly Patios, Daniel C. Reached out to me inquiring as to whether my issue of not receiving a refund was resolved. The answer is "No ", after a year of waiting for the refund. Maybe Daniel C will keep his word and get the issue resolved. I will continue to keep potential customers informed throughout this process.

This is some of the WORST customer service I have ever experienced. I have tried to have patience given the pandemic, but when you turn off your phone lines, tell everyone to email you but then are COMPLETELY unresponsive, publicly sharing this TERRIBLE customer service experience seems to be the last hope of getting some kind of resolution to my experience. I have sent probably 20 emails to the company without response. Below is the last one I sent, which also explains why this has been such a miserable company to try to work with. (As a note, I have done lots of online shopping during the pandemic and other companies that were also overwhelmed were at least able to be reasonably responsive. And while I recognize this issue is small in the big scheme of our world right now, I am currently out $500 and have no idea how to recoup this.)

Here is the most recent email I sent to the company:

I am at my wit's end; I do not know what to do here. If you look back through communications associated with this order - both via this helpdesk email and on the chat function on the website - you will see that I tried to cancel this order on August 9th via email (since there was no way to call). I received no response, so I sent a follow up email on August 17th. No response. On September 28th, I received an email apologizing for the delay in shipment. I responded right away and again said I wanted to cancel the order. Someone replied to say they had requested cancellation. What they did NOT say was that on that same day, the order was shipped and my credit card was charged. On October 10th, the chairs I had cancelled two months earlier were dropped on my porch by Fed Ex. I immediately reached out to this Help Desk. I heard NO response. So then I sent several emails to the chat function (which always says it is busy) on the website. I again heard NO response. However, Fed Ex came back and took the chairs, saying they had been "sent to pick them up". I have reached out SEVERAL more times via the contact page on the website (since this customer service function was unresponsive), but as it stands, this is the situation:

2.5 MONTHS AFTER I REACHED OUT TO CANCEL AN ORDER, THE ORDER WAS DELIVERED AND I WAS CHARGED $518 FOR THE ORDER. THE ORDER WAS THEN TAKEN AWAY BUT I HAVE NOT HAD ANY REFUND. AND THROUGH ALL OF THIS, OVER THE COURSE OF 2.5 MONTHS, I HAVE HAD ONE EMAIL COMMUNICATION, WHICH WAS INCOMPLETE AT BEST.

You do not have operating phone lines. You do not respond to messages on any of the platforms you tell customers to use. I literally do not know what to do.

The three stars is based on past experience during COVID lockdown. There was a severe delay in shipping at that time. I feel that Premium Poly Patios should have made an effort to continue updating customers. It seemed as if the order was never going to be filled. However, I did eventually receive the table. Excellent quality and I was glad I waited.

We received a confirmation of ordering a small table. When we saw that it would take14 to 16 weeks, We called and cancelled. We were told a refund would take about 7 days. It didn't. Covid has struck not only individuals but also whole companies; affecting production and their employees. We were angry at first, but after talking to Thomas he explained the "COVID" effect.
Finally Thomas called us and reviewed our issue. He was very cordial & expressed his wanting to rectify the problem. It seems that the credit was delayed between the bank and credit card company. Thomas, we thank you! 5 star rating for Thomas correcting and following up... good customer service.

I've never seen a company that worked so hard not to make a sale. They won't return phone calls or emails, and the one chat I experienced was with someone who wasn't even in sales. I was ready to order, and no one would answer or return my calls. I spent more than $4,000 with someone else. If their service is so poor before the sale, I can't imagine how bad it gets after the sale.