PoolDeals

Ordered a cover, paid for it on my cc, they never shipped it after a month. I had to dispute the charge. I went back and forth with them 30 times. They were mean and rude. I left negative feedback on a site. They responded underneath it claiming my credit card was declined. Ok. Awhile liers.

Just terrible in every way. Do yourself a favor and save money and time, go somewhere else. I am not even going to take the time to write an complete review. Trust me, they suck in every way. They should be shut down. NYC, figures!

Bought a pool a month ago, have been receiving the pool by parts one week apart and i am still waiting for a skimmer, hoses are not included and no body is available to answer a call because of "covid19". Only comunication is thru email and it takes 2-3 business day to get an answer.

I bought a Ray-Maxx Clear Solar Pool Cover from Pool Deals less than a year ago. It is falling apart. I contacted Pool Deals for support. I was told that I would have to contact the manufacturer. When I asked for the contact information, they refused to provide it.

I ordered a solar cover from this company. On my original invoice it stated it was to be shipped within 4-12 business days. It was not. I looked up order again 19 days after order and they had CHANGED my invoice to read that it would take up to 18 business days to ship! SHADY AND DECEITFUL! I contacted them and they said due to corona virus they were shipping slower. That's interesting, because on website they say they are processing and shipping orders as normal! I have now ordered from a REPUTABLE company and will have my cover in 3 - 4 days. STAY AWAY FROM THIS PLACE!

Hello Charlie and Pool Deals,

I am very disappointed in the service and the process of my order. I ordered my pool cover 3 weeks ago and paid for rush service. I had to contact you for any updates and I got these encrypted emails to discuss a pool cover. My last email from you stated that my order was processed. Finally. As I, not so patiently, wait for my pool cover my pool is filling with debris everyday. Yesterday, as I was hoping for a shipping confirmation, I get a refund notice because you are OUT OF STOCK. Im not sure why in the previous 3 weeks of me asking when I could expect my RUSH Order, that you couldn't tell me you were out of stock. Your customer service is POOR. I will never shop with you again and I like most extremely dissatisfied customers I want to tell others about my experience.

Hopefully you can do better in the future.

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I ordered a pool liner pad on 5/21/2020. Their website said most items ship in 48 hours. I even paid an additional $2.99 for rush processing. 10 days later I opened a help ticket to check status on my order. They replied the next day stating there was a delay and it should ship in 1-3 days. They also said I could attempt to cancel the order. I requested to cancel the order. I promptly received an email stating my reply was noted. I waited another 4 days. The order had still not shipped and I hadn't received confirmation of my cancelation. I requested to cancel a 2nd time. 3 days later I received an email stating they would put in a cancelation request but it generally takes 3-7 days. 6 days after my 2nd request to cancel I received a reply to my help ticket. Unfortunately, I was unable to log into the help ticket to see the response. I had to open a help ticket requesting help to view my previous help ticket. 28 days after my order was placed they responded by saying my order had shipped and gave me a FedEx tracking number.

I was unable to install my new liner with out the liner pad. It was obvious from other reviews that I would get the run around from pooldeals.com so during the process of trying to cancel my order I ordered a simialr pad off of ebay and received it in 2 days.

You will see my experience is pretty similar to many other pooldeals.com customers.

Buyer beware. I ordered a pool cover from this site, and what i received was not what I ordered. Corresponded with Reggie - who insisted that I was shipped what I ordered - despite the part number showing this companies deceitful and fraudulent tactics. Ultimately I was told I would have to pay a restocking fee and return shipping. I worked with them for over a week - this was not a shipping or logistics mistake - its evident they are scamming customers without recourse. Read the reviews from everywhere...

BUYER BEWARE! DO NOT USE THIS COMPANY! ZERO stars!

I place an order on May 18th. With the promise (from their website) or 3 to 5 days to ship. May 19th, my money was gone from my account.
By May 26th, I heard absolutely nothing from this company.
Due to COVID and a holiday weekend, I gave some grace.
By June 2nd, I had been sending 'tickets' (cause you cant get a person on the phone)
June 5th, I said cancel my order
June 6th I get a 'supposed' tracking number
June 6th, 7th, 8th and so on... I continue to send correspondence to cancel my order.
June 13th (or 14th) I received an email that says this;
Please note that sending another ticket or response will delay your response from our support staff as we answer tickets by the date and time of your last response to the ticket. Tickets that have not had any activity the longest get answered first. Sending multiple tickets or responses will actually delay your response from us (not speed it up) pushing your ticket to the back of the queue. So allow 2 full business days from your last ticket response for us to get back to you. If you message us everyday before hearing from us first, you could be waiting quite a long time as you are pushing your support request to the end of the support ticket queue, and restarting the wait time.

Today is June 15th.
FedEx has no shipment for me, which I dont want anyway.
These people send me a response, that says, they will TRY to cancel my order, but it's not likely. (Not in those words, but pretty dang close)
They sent a link to look at their cancellation policy.
Which says "we are generally not able to cancel an order" and IF they can cancel it there will be a 10% cancelation fee.
And if they actually do send the product, and you refuse shipment, they consider that shipped, and you can not get a refund at all!

Just to compare. I ordered the same product from a different company. That was on June 5th. They used FedEx, and the product was here on June 8th. This is NOT a shipping issue, this was not a card declined issue.
This is a scam company, who has a d to f rating on the BBB. Has more bad reviews on google than any company I've EVER seen.
I wish I had check reviews first!

After numerous calls to customer service for a cover that was damaged I was told to go F___ Myself by a customer service rep who I believe was the GM. My recommendation, spend an extra buck or two and buy from someone else.

I ordered a winter cover for my above the ground pool in April, 2017 because it was what I thought a good deal. When I went to install the cover, Nov. 2017, I discovered one of the grommets was crushed. That did not bother me BUT what did was the cable you string through the grommets around the pool to secure the cover was 6" too short. I called their customer service and was told the would not replace the cable with one of the correct length but that I could buy one from them or go to Home Depot and purchase a length of cable and cable clamps and fix it myself. These people have VERY POOR customer service and I suggest you do not deal with them.