PoolSupplies.com

I bought 2 solar heaters for my above ground pool and even after 3 wks it's not even getting hot a little bit. I called the company and they says not enough sun. It has at least 6 hrs of sun and no hot even in the pool hose after running through this heater.
This firm is cheating customers as they don't send the return label when the item is not working. Do not trust this company. You can buy from your local store and return the item with no cost for shipping if it doesn't work!

We bought a 1200 series solar blanket in May '22. It was so flimsy, we had to be extremely cautious handling. We have had many covers over the last 31 years. 1st cover lasted 7or 8 years. This was the worst. It disintegrated down 3 straight lines the length of cover. It was not caused by chemicals or sunlight or heat, or the whole cover would have been damaged. The company would not budge on warranty. Manufacturing quality has went down hill in this country over the years, this is just another example.

10 year FULLY WARRANTIED pool cover lasted 2 years. Pieces of the plastic bubbles floating all over my pool and in the filter, and they tell you only the seams are covered for delamination. In my 30 years owning a pool this company sells the absolute worst cheapest junk solar covers. Might as well put trash bags over your pool. Filing with BBB and I suggest you do the same.

Pool covers look great and of good quality, but within the first year of a 5 year warranty period cover was shot and falling apart! Spoke to Kevin at customer service and said it should be covered by sending in a few pictures! They replied with a "NO"

Although I saw many negative reviews I decided to give Poolsupplies.com a try. They had one of the best prices on a pool reel I wanted. I went to their website, found what I was looking for, placed it in the cart and made the purchase. I placed my order on a Monday, it shipped on Tuesday and I received it on Thursday! I had absolutely no problems with Poolsupplies.com. I thought I would throw that out there in case someone was on the fence about ordering from Poolsupplies.com.

The pools are junk and horrible to install with 3 page generic for any type pool instructions.They drop your account and email after delivery and they have zero customer service. Zero. No answer. No call back. No nothing. Buyer beware, don't use this company.

I purchased a Merlin cover from Poolsupplies.com, where they made me sign off on a drawing and yet they didn't deliver the correct cover. Poolsupplies washed their hands of it and pointed me to Merlin Industries where they are of no help either. I paid Poolsupplies.com yet they refer me to their distributor! This is no way to do business and would highly recommend to NEVER use Poolsupplies.com or Merlin Industries. I paid of $5,000 for the cover!

Got a catalog in Mid April. In large print it says Expires 5/15/21 but that was only for free shipping. Really, really, really small print hidden on back cover of catalog says prices valid through 05/01/21. No joke the font is super small and I need my readers to see it. I called to order in pool steps but sale price ended. Who mails a catalog with only two weeks of sales? This company is a joke. They offer free shipping all the time but put an expiration date to fool you in to thinking sales are good until that date. Avoid this company and shop online to find better deals.

We ordered a lake effect above ground pool and an rx clear radiant sand filter from pool supplies.com. About a month into our second season the valve on the top of the filter starting leaking, water would run out of the waste port while using the recirculate mode. On top of being incapable of helping me identify the gasket inside the multiport valve, they also refused to cover the valve under warranty because it is a mechanical item. Poolsupplies.com is a great place to buy cheap junk at low prices but don't expect any help down the road.

The solar cover I ordered arrived before the weekend and was lower cost then other sites. Would buy from again!

I only bought 2 things from them. One was small and the other was the solar pool cover for about $200 or so. I bought the more expensive one because they say how great it is. Well, it lasted less than a year. That's less than a cheaper one I bought before this. This cover started cracking and now it's making a mess in the pool. I notified them when it first started cracking and they asked me to send photos. So I went out to my pool and did that. After I sent them the photos and a summary, they responded with nothing. They said they weren't going to do anything for me. I'll never buy from them again. So it's not a 1 star because at least they did respond to me but they don't stand behind their products and to me, that's not ok.

PoolSupplies.com advertising on google shopping $399.99 and trying to sell on website $499.99, foals advertisement

I purchased the Aqua Select Grecian Outdoor Pool Fountain. I have an in-ground pool with 4 jets. When I hooked up the fountain, it only went up only 6" to 8". Very disappointed. I don't know if I blocked the other 3 jets if it would go higher, but then you wouldn't have any of the closed off jets working and you would have to disconnect and reconnect every time you wanted to use the fountain. The photo of the fountain working is deceiving. I wished the description of the product had more information. I contacted Poolsupplies.com and customer service was very good. They are issuing me a refund and they didn't want the item back.

Ordered a pool liner over a week ago. Shipping at time of purchase stated it was only 3 days. They responded to 2 emails, one sending my invoice and the other asking for my order number to track my order. Will never do business with this place again and will tell EVERYONE to avoid this business like the plague.

I just ordered a pool pad and a solar cover. The prices were excellent and the shipping was super fast! I generally only shop online and this was an easy and positive transaction.

Do NOT buy from these crooks! I puchased a liner on 6/7/2023 and installed 6/30/23 once I installed and filled these holes appeared! Contacted support and since it's not in the seam they want cover it! Not even a 30 day warranty is bull$#*!!

I ordered online and they don't stats that they charge you twice when you do. Called to find out why I was double charged and they told me that I would be credited back in 24 hours. I waited 48 hours and still hadn't been refunded one of my charges. Called again to find out why and their customers service hung up on me. Not a really good way to handle you customers if you ask me. I would rather pay more money then to be treated the way this company has treated me. Will not be 9rdering anything else from them and I recommend no one order from them.

We purchased a filter and motor in June 2021. By December 2022 both products have substantial pin hole leaks in the casings of the filter and the metal casing on the motor. As the warranty has expired, the company will not do anything.

Do not buy this it is rotten when u receive it they DO NOT CARE NO REFUND been on for 3 weeks this happened

Poor customer service. On hold for 20 minutes only to be pushed through and then told mailbox is full. I am trying to let them know that a 50 lb. container or chlorine was listed as delivered by Fedex and it wasn't. I filed claim with Fedex and they indicated shipper has to file claim. The rest of my order has been moved around with respect to Fedex delivery dates. I realize most of this is Fedex fault but to have your mailbox be full when calling customer service? Unacceptable. I want to cancel the order now because they chose Fedex which is the worst shipper around. I needed these chemicals yesterday and have no idea if they are coming or when because Fedex is awful. Who needs this frustration?

Hello to everyone they may or may not purchase from this website after this review.

I purchased a pool cover for my pool this year around the March time frame. Unfortunately the cover has disintegrated within 6 months. It was explained to me they won't replace the cover with their warranty because it's "not covered under these circumstances". We are very careful with our covers and usually get a full season, sometimes two, but to not even get one is a joke. We live in a high heat climate but this shouldn't be a factor on longevity of life. If you're reading this please be very careful purchasing products from this company, because, clearly they don't stand behind their products.

Ordered a pool filter, advertised as complete but didn't include pump. Shame on me. Sent it back and payed $25.75 in shipping. Never deal with them again.

I have ordered several pool products from this site and I am extremely happy with all of them. Pool liner cleaner works awesome. Great price on solar covers... ordered a solar heater this year I am going to install soon! Best prices I have found...