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Claim Your BusinessPopeye's has a rating of 1.62 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popeye's most frequently mention customer service, chicken sandwich, and fast food problems. Popeye's ranks 301st among Restaurants sites.
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I would like to start out by saying I go to Popeyes twice a week. I am often in different locations. Recently, I had a bad experience with an employee at the Eddystone restaurant. The general manager reached out to me by phone and asked me to come to his restaurant to discuss the matter. I was highly satisfied with the way he handled it. I believe his name was Maman. He was a gentleman and his main concern was the customer satisfaction. Thank you for your help in this matter and I do love that chicken from Popeyes.
Went to Popeyes on Friday April 5,2024 and ordered the fish sandwich and ended up getting sick with food poisoning went to my PCP and it was food poisoning the worst thing that could happen to anyone. I guess you're never safe at restaurants like Popeyes or any other fast food joint. You take your life into your own hands. Stop serving the fish sandwich!
Went to Popeyes on Friday April 5,2024 and ordered the fish sandwich and ended up getting sick with food poisoning went to my PCP and it was food poisoning the worst thing that could happen to anyone. I guess you're never safe at restaurants like Popeyes or any other fast food joint. You take your life into your own hands. Stop serving the fish sandwich!
I don't understand all the raves I've heard about this chicken. Ate there for the first time and I ordered some tenders. They were absolutely tasteless. No herbs or spices, pieces were small and over cooked. Biscuits had more taste but unfortunately, it was salty tasting... a biscuit.
My daughter got the "signature" wings. Looked good but she almost chipped a tooth when she tried to bite into them. I could've taken chunks from the chicken and loaded them into my muzzle loader and used it as ammo. Just $#*!ty all the way around. Won't be ever eating there again. I'll stick with KFC!
Products used:
Um.... Chicken
Very good if you need protéines to be strong als Harry maguire when he plays good against strong teams like Manchester city
First time it was a bad experience. The cajun gravy was fishy tasting. Spoiled our whole dinner. So we decided to give them another chance. OMG! Worst! My tenders were absolutely dried out and my husband's chicken burger tasting fishy from the same grease. Try calling there they could barely speak english or be unstood. Never! Never! Again😫😫😫😫
I'm sitting at the new Popeyes on Gateway. 11 customers have come thru since I ordered a chicken sandwich an I finally get mine. After 10 mins I asked about it she said it takes 6 mins to cook. Ok so I still had to wait 20 more mins
Drumstick about the size of a wing, thigh not much bigger than a nugget. Never seen such small pieces before and I'm wondering where in the world you can buy it like these tiny "tots". At Marysville WA Popeyes Chicken.
Tip for consumers:
I think it was a rip off by Popeyes Xhicken
The worst customer service. They didn't know what chicken they had dark or white. Didn't know how many pieces they had. When asked the guy said a little bit. It's 8pm, why take my order when I asked for a 16 piece and you don't have what I want. The worst place I've ever been and I'll never come back
I would like to start out by saying I go to Popeyes twice a week. I am often in different locations. Recently, I had a bad experience with an employee at the Eddystone restaurant. The general manager reached out to me by phone and asked me to come to his restaurant to discuss the matter. I was highly satisfied with the way he handled it. I believe his name was Maman. He was a gentleman and his main concern was the customer satisfaction. Thank you for your help in this matter and I do love that chicken from Popeyes.
I very much like their spicy tenders and until recently visited twice weekly. The Orange City, Florida location has declined in quality of product and certainly service. The staff is rude, obviously hate their job, and the customers they serve. I visited today and before I paid asked if everything i ordered was available. I learned to ask because they are almost always out of something. Even though I was told they had everything, it wasn't. The clerk got very upset that I wanted to cancel my order. I just walked out.
Every popeyes I've been to, the management is pure garbage juice.
The rudeness. The ghetto. The extremely slow unfriendly service sucks.
And they charge high end prices for deep fried run of the mill food, which they consistently get WRONG.
IDIOTS that work there
I visited the Popeyes on Jonesboro road today for the first time. The food was terrible and half cooked. One of my wings was pretty done, the other was fatty and half done. The leg was have done as well. I ended up wasting over ten dollars for slop that could have been given to a pig. I moved from md a few months ago thinking hopefully because this was the south Popeyes might be better. Absolutely wrong! Never again!
The food has changed for the worst! Always running out of something biscuits taste like grease the chicken tenders also management rude staff also way overpriced will not ever be going to popeyes again going to KFC closing my account!
Products used:
Chicken, Chicken tenders
Great friendly staff hot ready food. Amazing clean just all around great. Happy to see such an amazing staff work so well together
I had a Popeyes store that was great buy then they got a new manager and it was terrible I ordered chicken and got a chicken neck instead of a leg. No napkins, no diet sweetener for the tea. I tried to call Popeyes customer service but all I got was a text AI bot. Worthless and time consuming with no help. Looks like they no longer respect their customers so sad I liked their food. But I will be fine without it.
We got take out from popeyes to take home. I ordered the 8 piece nuggets. I had about 12 pieces...but 5 of them were nothing but breading and the rest of them were the slightly bigger than a marble...the small o marbles at that! I will never eat there again!
I cannot leave a receipt photo because they didn't give us a receipt.
First I placed my order online. Once I arrived at the location at my scheduled time my food wasn't ready. The employee informed me that they were out of coleslaw and suggested mashed potatoes and gravy. She came back to the counter a few minutes later and said no mashed potatoes did I want Mac and cheese? I said I guess so. It tasted terrible. The biscuits were hard and cold. This place needs new management. I won't go back to that location again.
This store just cannot seem to get the orders correct. 2 pcs. Of dark chicken ordered and you get 1 pc. Of dark and 1 pc. Of white. Order barbeque sauce with nuggets and you get honey mustard sauce. More attention needs to be paid to what is ordered. This is not the first time that I have ordered and each time mistakes have been made. I'm tired of paying for this type of service.
Food good crispy chicken fries always hot Cook to order awesome tea compares to nothing else b my kids and I love it… thanks Popeyes quick service good food!
I think Popeye's chicken is a lot better than KFC. KFC is good but it's way too greasy! The flavor is better but Popeye's is very good too and not near as greasy! I've never had any problems or complaints about Popeye's and I've been there several times.
Tip for consumers:
NA
Products used:
NA
Ever since Popeyes was sold to restaurant brands international, The quality of the chicken and the preparation of the food service has steadily gone downhill in a surprisingly and unexpected way!
I have tried to forgive and forget, on more one occasion, but I keep getting the same results! "Terrible
Food". My only other consolation, Is that I once enjoyed fried chicken the way I loved it for so many years! And the way I believe the original founder mean't it to be!
So long Popeyes!
I have since canceled my rewards account!
If there were an opportunity for zero stars, I would give it that. Mobile order to picked up at 4:25. Arrived at that time only to be told by rude front employees, then manager, it would not be ready for another 15 minutes. In 23 minutes, I received order, missing some items I ordered. Very frustrating. I will not be returning!
I'm sorry I'm not a complainer at all especially when it comes to fast food because I no it's hard to put up with certain people but now it's time for me to speak up because every time this LaPorte tx location screws up my order is always over $50 dollars! I am sick of this location I went there tonight 2/3/24 and I ordered a family meal, not only was I shorted 4 pieces out of the order I asked for a mix of white meat and didn't get that either! The service sucks, which I don't understand why because I didn't choose their place of employment! I'm sorry but I don't complain about food and I treat them right cause I can't stand the thought of someone messing with my food for being disrespectful because we all know it happens! I will never go to this location again nor any other cause I've spent hundreds and hundreds of dollars and every time you all let me down! They can never get an order right! I don't know if it's just the night crew but I'm done with yall and if I get a chance to broadcast this on tv to show everyone I will! I'm sorry if anyone else has experience this but one things for sure I will not spend another dollar with this establishment and the lack of customer service and reading order comprehension! Good day and good riddance! I'm not adding photos of this crap only because I already threw it in the garbage and I'm out at a restaurant cause I had company but I'm done with yall
My past and last two $65+ orders have been like ordering dry skin. The once voluptuous chicken sandwich is a mere two bites of meat somewhere within the hard coating. Same goes for the chicken tenders. All I can say is - where's the meat? I'm still waiting for a call back to discuss. Some bot has been trying but sounding like a broken record.
35 dollars for a family pack. I open the bag to see the 8 peices of chicken.
4 drum sticks.
3 backs.little no almost no meat on these.
1 wing.
Cold fries.
Zero white meat
Felt ripped off on purpose.
I will not go back.
I met the owner of the company when in LA California.now thats a great chicken place.
No here...this isnth3 second time for Popeyes here in Vancouver for me.wesr Vancouver.never again for me.35 dollars.just sad to he ripped off like this.
MAUMELLE ARKANSAS Erroneous charges on my credit card. Won't answer phone. Corporate office said they contacted the store and recommended they return the charge but still no response.
Looks like management is as crooked as some of the employees.
Tip for consumers:
Forget about customer service. Doesn’t exist
Popeyes Louisiana Kitchen shows off its New Orleans heritage with authentic spicy & mild fried chicken, chicken tenders, seafood and signature sides.
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