PranaHeart

I bought something a few years ago and there was never a problem. Now I ordered a Christmas gift on November 30th and it never came (is in another city apparently since December 7th). I have sent 2 mails and never got a reply. Very disappointing.

My order is paid for but not been shipped, there is no way to contact them. Their email does not work. In fact it does not exist according the google.

Prana Heart does not have a responsive customer service. Finally recieved product after waiting 6 months. Supposedly shipped on 1/25. Product is not garnet, but cheap red beads.

I ordered some bracelets and they took awhile to come. The representative did explain why and I was fine with that. However, one of the bracelets/necklaces is way too big for me to wear as a wrap around my wrist and even as a necklace. I'm three weeks still waiting to return it! I've emailed and happen to google them and found this site. I called the number supplied on here and I had to leave a message. The item is very pretty but I can't wear it. I am hoping I'm not taking a $40 loss!

The necklaces are just dyed resin. Cute but not exactly the chakra balancing stone I was hoping for. The bracelets are pretty but definitely not real stone. Probably just decorative beads. Shipping was slow. Customer service was slow too.

This is my second time ordering. I love the product but this company is just horrible I'm sorry! After receiving my first order I place a second order based on my first experience right? Ha! It's been over a month I spent $100 (both orders) on a few pieces and I haven't received anything but an auto message email. No tracking no nothing. Over a month and I've been reaching out on every platform possible. Nothing. I needed these for a special ceremony I'm just sad I also don't have $100 to just give away I gotta work half my shift for that. Pissed!

I submitted an order 3 days ago but other than that no communication at all. Maybe I'm being a bit inpatient but my gut is telling me something is wrong here. There's no contact info, if you reply to their email they respond saying "use another email ". Well. If you got my email just reply. This is not my first time making an order but it is with this Company. I truly hope I get what I ordered or get a refund. This is not Spiritual at all. Makes me wonder about the product. So disappointed. I don't want to pick any stars but I'm forced.

Great price, easy to contact. Trusted quality. Im in the jewelry biz. I like to buy crystals and stones. There are alot of companies out doing similar things. This is onbe of the best of its kind. Be careful of cheap copies that are glass and pass themselves off as crystal or semi precious. I reall y like their site and choices plus gift bag is included.

I placed an order at Prana Hearth for more than US$130 six weeks ago and I didn't get it yet.
No explanations.

I bought 10-15 items for my friends for Christmas 2020. When I received the malas, I tried them on and they pinched my neck so I sent them back (4 of them at $19/mala) along with a pair of $50 leggings. I NEVER RECEIVED MY REFUND of over $125. "Anna" from Prana Heart was my customer service rep who gave me the address to send them back, and she said I would get a refund after receiving them. This never happened after repeated KIND & PATIENT emails. What a scam!

I bought the Tiger's eye necklace as a gift earlier this year. The recipient let me know that the band holding the necklace was shredding in several places. This necklace was not worn daily. I reached out to Pranaheart and they would not replace but happily offered a 20% off for a replacement purchase. A company that doesn't stand behind the quality of their products already know they are poor quality.
I will not be purchasing from them ever again.

I ordered 2 malas in the beginning of February and they still have not arrived in April! I contacted customer service by email, as that was the only option, and they eventually sent me an email back saying the goods were coming in March, but there was a problem with the tracking number. As I still have not received the goods now by end of April, I sent 2 more emails, but no one replied to me.
There is no option to track items, it just says the items are shipped. And there is no option to get the money back.

I ordered a prayer bead bracelet based on the photograph of a bracelet reflecting large, substantial beads, and received a tacky-looking bracelet with tiny beads I would not even consider wearing, the beads do not even resemble prayer beads. Blatant false advertisement. I have emailed them twice based on their 100% Satisfaction Guaranteed Return Policy, requesting a postage-paid label to return this very disappointing item, and have received NO reply.
SueJ

Was very much looking for

Bracelets are made from plastic,, and fake! Thought they were supposed to be made from sandlewood, black Onyx. Not real crystals or wood. Very disappointed! Don't waste your money!

Placed my order in March. It is May and still not have received item. Keep emailing for response or money returned and No response. Check out the reviews on Better Business Bureau.

Received 2 orders and was charged for both. Sent one back but still no refund. Credit card company could not help as no phone number or address. Don't order from them

ORDER SINCE AUGUST 4,2021 AND HAVE TRIED TO CONTACT BY PHONE ALWAY BUSY, HAVE EMAILED SEVERAL TIMES AND NO RESONSE! HAVE POSTED ON INSTAGRAM, FACEBOOK AND HAVE HAD SEVERAL OTHER PEOPLE HAVE THE SAME ISSUE! VERY BAD TO BE RIPPING OFF HARD WORKING PEOPLE OF THEIR MONEY. JUST WRONG AND NOW YOU ADVERTISE A FALL SALE! HOW CAN YOU SLEEP IN PEACE? NOT WHAT THEY SAY THEY ARE..

I love these bracelets and their healing powers. I felt lifted as soon as I put them on! Received an order confirmation, attacking number and my packages arrived when expected. They came with little velvet cases, beautiful.

I placed an order on March 17, still waiting. I have sent multiple emails with no response. I would recommend reading the re Jews before placing an order with this company.

Order placed in July. 1 email stating they were running behind. Filed dispute with credit card late August. Whatever BS they gave to credit company, I did not get a refund and still no product in October. I can dispute further with a lot of paperwork! STAY FAR AWAY FROM THIS COMPANY!

This is not a legit company! I payed for my order and never received it. Their phone only gives a busy signal and they do not answer emails. They stole $150 from me. DO NOT order from this company!

One of the bracelets I ordered is falling apart, but the company phone number is not in service and they don't respond to emails so there doesn't appear to be a way to contact them to ask for a refund! Very disappointing - they should change their name...

Wish I'd read these reviews first. I purchased a bracelet, wore it gently, and it still broke within 8 months. Beads everywhere. Bought another, thinking that was a fluke. One week in and it's already showing signs of the elastic string shredding. Again, I'm treating it gently. Poor quality and even poorer customer service. Sure, you can fill out a customer service form, but good luck getting a response.