Precious Pets Paradise

It really is true that when you see something that is too good to be true it probably is. I saw a bike pet trailer for my dog and found it considerably less at Precious Pet Paradise, the name is a joke, than any other site. Normally I don't buy anything from these rinky-dink type online places but I thought I'd give it a try. Mistake! Still sitting here with no email that it's been sent and it took about four days to get a reply to my email. I even called - and you will never get anyone on the phone - and left a message asking for a phone call back and no phone call. I will be disputing my charge.

My dog has come back to me injured twice after daycare at the University Blvd location in Jacksonville.

The first time I was not informed and noticed a very onbvious bite mark on my dogs neck. They claimed to have no idea what happened. The bite broke the skin so I find it hard to believe she wouldn't have yelped.

Recently my dog received a puncture wound that required 4 staples to close. As this safety issue is pervasive I decided to never bring my dog back there.

I paid in advance for a 10 visit punch card. I asked for a refund of the balance of my payment. The response? I was completely ignored.

Take your pet there at your risk. I feel that taking my dog there again would be putting her life in danger.

I am surprised to see the negative reviews. I ordered a pet stroller on Monday and had it by Thursday and really needed it fast, as my Yorkie had knee surgery and I had to take her out with me. I loved the super fast service.

Order placed 6/19/17 for 2 large dog beds for 2 labs. After a month, still had not received. Called over and over. Left messages and emailed. No one returns emails or calls. Finally received order and beds were small. Took 2 weeks of calling to get a return authorization. Have had return 2 weeks- no refund. Pam is rude, not helpful and could care less that they have your money. DO NOT USE THEM!

NEVER EVER order anything from Precious Pet's Paradise! I ordered an orthopedic bed for Dutch for his birthday on October 28. They took my money right away, and have yet to ship my item. I called customer service twice about my order and they said the item will be shipped out today. Now i get an email stating the item is out of stock. No explanation nothing whatsoever. I called to cancel my order, they will refund my money on Friday- no apology no nothing. When i complained about their customer service the lady hung up on me! Awful customer service!

Wow. How I wish I checked out this site before buying from this lazy business. I ordered two pet seats online 5/12 but there was a problem with the checkout. I waited one day to see if I'd actually bought the seats - if the transaction went through. It seemed it did not and I had no receipt. I then went to Amazon, bought the same pet seats and they were here in two days with all tracking provided.

A month later two seats arrive from a company that shall remain nameless as it's no fault of theirs. I called this company to find out what gives and they tell me that actually the seats come from Precious Pets. Funny it doesn't say that on any packing. I call PP and get a very arrogant unhelpful woman that apparently receives many negative calls as she was nasty from the start. She can't tell me why I got no follow up emails, can't tell me how these seats were ordered, can't tell me why it would take a month but can tell me I'll be paying for return shipment. Nice, real nice.

They'll charge you and then do absolutely NOTHING unless you involve PayPal or some other organization that can give her grief. Hey Pam... don't get too comfortable. I'm just getting started.

I ordered a suitcase and pet carrier on this site. After a week, I contacted them as the product hadn't shipped. They were unable to tell me when the item would ship. I canceled the order. A month later my credit card statement showed a charge from them for $268.00--date was after I had canceled the order. This website is a scam--order was canceled, items weren't even shipped but they thought it was fine to charge me anyway!

I wish I had of done my research before I ordered but because it was a PayPal company I thought they'd be legit. Well I'm still waiting for my order I placed on June 15th. I hope PayPal will have my back and can get this settled. I'm glad I didn't order the more expensive item.

Their website boasts about "... unmatched customer service... knowledgeable staff." I had to laugh at that one. Their employees have zero customer service training and couldn't care less about the customer.

I ordered a cat bed, was told through email it was on backorder, even though the website didn't mention this when I ordered. Then I heard nothing. I emailed a couple weeks later and asked what the status of my order was. Nothing. Wrote AGAIN and asked what was going on, did I have an order with them. I got an email saying it had (just) shipped.

The company is fraud! Shipps and charges cards after already canceling 2 weeks prior. Have sent the product back and still waiting for a refund. Company employees (Pam & Sara) need to go to customer service school. They are awful!

I placed an order on September 1,2011. I checked out with google checkout that had my old mailing address. I did not notice when I checked out, because I filled out my correct address on the web site information. I got a shipping notification on my dog bed. When I did not receive it, I tracked the package to find out where it had been shipped. It had been shipped to another address. I am not blaming Precious Pets for that error. However, I called them on two occasions to rectify the situation and give them a correct address. I, also, emailed them. No one ever responded to my inquiries. I checked my credit card and it had not been charged. Therefore, after almost 3 weeks of waiting on Precious Pets to reply to my phone calls and emails, I placed an order for the same bed with another company. I received the other bed right away. I went to pay my credit card today and I noticed that Precious Pets charged my card on October 2nd (31 days after my order). I have never received any merchandise from them nor have they returned my phone calls or email. I disputed the charge with my credit card company, but wanted to let other consumers know that this business lacks in customer service and ethics. How are they going to charge me for something I never received? In addition, how are you going to charge my card 30 days after I placed the order and not ship me anything? Save yourself some time and order from someone else. I wish I would have read the other negative reviews before placing my order.

I placed an order for a dog bed from this company on 3/20/12. I have ordered from them before. On the website it states that most beds ship in 24 - 72 hours. On 3/30, I had not received the bed and tracked the order through their site only to find out it had just shipped on 3/28 - eight days after I had placed the order. I sent an email that night inquiring about the delay and received a phone call the next day. The customer service (and I use the term lightly) person obviously had not read the email so I had to go through the information again. Was there a problem with the color I ordered and if so, why hadn't someone called me as I could have picked another color. No, there wasn't a problem with the color and it should have shipped within the time frame; she did not know why it sat around so long. I told her I was leaving for a trip on 4/1 and had hoped to take the bed with me so I asked if the bed could be re-routed to another address. The CS person said she would get back to me. She called later and said they could re-route the bed for $10. So, they sat on my order for eight days and then wanted me to pay $10 to re-route the $220 bed I bought from them. She told me if I had wanted the bed by a certain date I should have paid extra for shipping. I said that if the bed had shipped when it was supposed to, it probably would have been there on time and if it wasn't, THEN it would be my fault. She said did not have the authority to absorb the $10 so she said she had to talk to a manager and would call me back. I never heard back from anyone. I left three messages on the company voice mail (no live person ever answered) and never received a call back. I sent an email with all of the details and never heard from anyone. I was going to have my credit card company dispute the charge but I would have had to ship the bed back and absorb the charges for shipping so I didn't. The only reason I gave the company 2 stars is because of the brand of bed I ordered. It is good. It is amazing to me that with the internet consumers have so many options to choose from when buying products so companies should separate themselves from the others by providing excellent customer service. I would have been happy to work with this company had they made me feel like they regretted what happened. They didn't and I will never ever buy from them again. The bed I bought was a Snoozer Luxury dog sofa with memory foam - check out O'Donnell Industries (manufacturer) directly or idogbeds.com.