Digital Wallet

Completely worthless service. If I would have knew what I'm getting in to - I would have never trusted them with my money. This is a warning to all - beware! Virtual mastercard is good for nothing, as most of services I've tried paying with it - declined it. Physical card has never arrived. They ship with postal service that takes 30 business days to deliver a single card and provide no evidence they actually shipped it, nor guaranty you'll receive it (no tracking number or anything). Provided no solutions - apparently they can not refund my money back to bank account, because my mastercard (that I never received) doesn't allow that :D So if I wont receive a replacement - the money is good as gone! Stolen by this "service provider". And their customer support is worthless as the company they work for - no solutions offered, rude and respond only when you start loosing patience... AVOID THEM AT ANY COST!

I got a $100 virtual visa card from reviewing an app we're using in our company. I can't use it anywhere unless I buy from western online shops, but I'm not from the west! I asked their customer service, and at the level of their clueless-ness on how to solve the issue, they're either have 0 knowledge on the technical side of restrictions (region-lock or something) OR they're purposefully hiding you the truth on how to solve the issue. I strongly do not advise this website because of this.

DO NOT use this Company! WORST Experience EVER! Received 2 cards through redeeming points at Mypoints. DOES NOT tell you BEFORE you order the card, that it WILL EXPIRE! No local store would take the paper printout - could not use online unless EXACT amount - or I would end up leaving money on the card that I could not access. I got sick, and could not use it before it expired. Cost me $20 to have 2 cards Re-issued! THIS IS a blatant RIP-OFF. Would give a negative three stars if I could!

I requested my card several times but never got one. When I went the last time to request it, the site said it had expired and the funds reversed. $1050 gone. With no recourse. It's absolutely unbelievable. I plan to reach out to RocketTrip, who was partnering with them for employee rewards, to complain. Hopefully they revoke their partnership.

I would never use this company and highly recommend others avoid using them at all costs. Their gift cards expired within 6 months of the issue - which I have never encountered elsewhere. I went to use a very sizeable amount of gift card value and was told they had expired in late July and August of 2023. After contacting customer service, they immediately said there was nothing they could do to help. They absolutely didn't care and didn't even try. I would never use this company and highly recommend others avoid using them at all costs. Clearly, they kept the company/sponsor's significant investment for themselves.

Visa Card expired in less than a year and they say it can't be replaced. Got this gift card as part of G2 product review.

Received this card as a reward. Been 7 days still can not get this card to work. I have contacted "customer service" three times now, no response.
They did however respond immediately to the bad review I left on another web site. The card still can not be used anywhere. This is a scam.
I think they will wait until the card expires so they can charge a fee to reinstate.

There is no way to transfer the money to any other possible account.
Also, I have also been calling since 9:00 but no one has picked up the phone so far. Not sure what time they start working

This company is shady. I got a couple Visa Cards from swagbucks rewards and they expired all of them before I even got a chance to activate. When I got around to trying the links they all said expired. When I reached out to support they told me basically to go to away, their response " Unfortunately, the time frame to claim this token has expired and is no longer eligible for replacement.". These tokens were from a year ago. What kind of company expires then before you've even activated them? Like I said, don't trust them and avoid them unless you feel like donating to these thieves.

I'm writing an update of this review. After being unable to spend the balance from the digital card with quite a few tries, I managed to use it on Amazon. I don't recommend and I would never use this service again. The so called support replied with a copy/paste generic answer (might not be even a real person). I still don't have the "approved" merchant list I requested!

I got a $250 card as a rebate, which expired within a few months of receiving it with zero notice. To re-activate the card, you HAVE to go through their TERRIBLE multi-step and heavily redundant site to find a form where it charges you $12 to print a form that you HAVE TO MAIL to get a new one.

This is shady business at its finest. Those who use prepaid cards tend to fit a certain financial demographic and they're being exploited by this company who intentionally makes it difficult to do these steps so that funds will expire. Shame on all of you.

I received 2 emails in quick succession, thanking me for 2 different purchases that I didn't make, on a card I do not own.
So curiosity got the better of me and I Googled the company, thankfully a warning came up. Please refer to photos!

I get my digital wallet gift cards from work health promotions and its basically useless. Seemingly designed to be as hard as possible to use. Thanks for nothing if i could rate this a negative star rating i would!

I have used other digital payment providers with a few glitches, but this provider is the absolute worse of them all. I am pretty computer saavy and can follow directions. That being said, I have reached out to their site by phone, chat (the limited time it was available), and by email. I simply need to know the status of a refund from a retailer, since it's exceeded the window of time that was provided. Not only that, my ability to view my transaction history was suddenly prevented. I followed all directions and still no update on my refund and again when speaking with a rep, he said their system crashed and he could not view my transactions either. Come on, please do a better job with helping customers. I will avoid this digital service in the future!

This company is a scam. I have repeated to them 3 times now via email that I have waited the 20 business days to get my pre-paid Mastercard and they keep sending the same automated reply that I should wait 15-20 business days. What a scam! Heed the warnings. There's no wonder it's a one star rating company in satisfaction.

This company is starting to feel more and more like a scam. I've been trying to purchase something for over a month and I keep getting different replies from the customer service team as to why the sale is not going through. At some point, their solution was just to just buy from a different merchant, and that didn't work as well, cue another excuse from customer support.

Absolute horror!

I will not go into full details, but their KYC and customer service provides dreadful experience. Once they ask you for your ID or utility bill to confirm the account (after freezing it in the first place), nothing happens. You can call them, email them, submit contact forms, just forget that they provide any kind of service. Calling them multiple times leads to their default statement that no documents have been received. Don't believe their responses on Trustpilot, mentioning you should contact them by replying inline on their standard emails. It is a waste of your precious time. This headache of a company deserves a zero star rating, avoid at all cost!

Very Upsetting. No proper customer care support. And if the reversal amount comes back, no extension. It looks like they want to use these money for them.

Will never take this again..

When I called this unprofessional place, they were rude, and said that Meijer could just "hand type" the card # at the store. Stores NEVER do that. The exception is for a Link card, which I do not have! Told me to order online, but the problem is this: Why would these idiots allow a Meijer online order to go through, when they denied the 1st attempt! CRIMINAL ACTIVITY WITH THIS CORPORATION!

Chat people are the rudest and less informative person you could contact for. Please hire people that understands what "Customer Service" means.

If only there was a mask invented to protect against companies like this!

Left a review on trust pilot where one of their team td me to call up to get the issue with my measly £5 being paid to me but as usual was just smoke and mirrors!

Spoke to 'Ruddi' who told me to "get to the point." and the manager 'john' is as helpful as Swiss cheese in rainstorm!

Not one of them has the smallest bit of customer service skills or empathy and they have STOLEN my money... scammers will scramble for any bit they can get!

Don't know if I'll ever see my money but by the time I do will not even be worth the effort!

DO NOT USE AT ANY COST!

Prepaid card doesn't work. Waste time filling in review for $#*! company promising 10usd when you finish. Takes freaking 30 minutes to finish the job to get a non working 10 USD vouchers you can't use

Avoid these scammers, they take your money and you will be left with nothing! Look at all the reviews on the internet and think about it, before you buy!