Prestige Portraits

I have had 2 seniors use Prestige photography. Both experiences were terrible. First, I paid for premium retouch when the rep on the phone said they could digitally remove braces IF you pay $65 for premium retouch. So I paid it & our pics were sent to us with no editing. I called in and requested a reprint with the touch up I specifically requested & they said "you were misinformed, we don't do that". Waist of money. Then essentially the same happened with my other kid. But additionally her photos were completely uncentered. With this child, I specifically asked for the fly-away hairs to be removed. Paid $65 for premium. Photo arrive, again, they didn't do what I asked. I called in and they said "premium only addresses the face, you need "advanced premium" if you want rid of fly-aways. STFU! In other words, I have to pay $95 - per pose (!) for them to touch up fly-aways? If you are reading this, just use the proofs and put them through an IA photo editor. It will save you hundreds and you'll get what you want out of it. These people act like they are all about customer service but they are scammers.

They need to hire professional photograpers for the price they're charging. My daughter's pictures had a shadow on the bottom half of her face in every picture. I told them I don't want that entered into her final high school yearbook. I was told by another photographer that use to work for them that the photographer downloads every photo onto the computer & should have corrected his lighting issue prior to sending out the proofs but he didn't. They actually tried to get me to pay a retouching fee 1st. Months later they approved of the retouch without cost but now tell me they can't reprint the corrected copy prior to it going to the high school for print. Since it should have never been mailed to my house with lighting errors, its only right to let us see ALL the photos so we can choose a yearbook photo. I wouldn't refer their company to anyone. Update: My BBB review got answered by corporate & I received the retouched copy which was HORRIBLE! She went from looking like she had a beard(left side) to looking ghostly with fat cheeks (right 2 pics). 2nd pic is from picture people company. Bottom line, in the end, we did retakes & they did all of them over for no charge. Don't pay for retouches with this company, its a waste of money. Crossing my fingers on retakes