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    Princess Auto CA

Corporate Values

Overview

Princess Auto CA has a consumer rating of 1 star from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Princess Auto CA ranks 35th among Home Care sites.

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How would you rate Princess Auto CA?
Top Critical Review

“Service is non-existent. This company doesn't know how to do online sales”

Billy V.
6/12/20

Been 16 days since my order, and Canada Post (the terrible courier they use) insists they only got the shipping label, but not the product for delivery. Have sent an inquire to princess auto 4 times, and got no response each time. They have a lot of tools, but if you want to purchase them, good luck with that. I will never order anything from these idiots again.

See critical reviews

Reviews (2)

Rating

Timeframe

Other

billyv23
1 review
0 helpful votes
June 12th, 2020

Been 16 days since my order, and Canada Post (the terrible courier they use) insists they only got the shipping label, but not the product for delivery. Have sent an inquire to princess auto 4 times, and got no response each time. They have a lot of tools, but if you want to purchase them, good luck with that. I will never order anything from these idiots again.

davidh4264
1 review
0 helpful votes
July 16th, 2020

Although Princess Auto advertises customer satisfaction they fall far short. I would warn people about ordering on line from them as mistakes are common. I was shipped the wrong item and when I went to try and contact them, I tried their on line contact site on 5 occasions without receiving a reply. I then tried their phone contact number. The first time I waited 1hour and 10 minutes before it was answered, I returned the item and waited another two and a half weeks for the right one before calling a second time, waiting 57 minutes to talk to an agent. After not being given an answer about my refund and waiting another 5 days I called again and was shocked that it only took 46 minutes to be answered.
I think they could have more than one person for complaints for all internet and store problems in Canada.
BUYER BEWARE!

Q&A (3)

Answer:

There's canadian tire, but this is another poorly run canadian company.

By Billy V.
Answer:

They appear to have a large selection of tools online.

By Billy V.
Answer:

It's impossible. Agents never pick up the phone, and they never reply to their emails.

By Billy V.

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Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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