PrinterPix UK has a consumer rating of 4.68 stars from 154 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with PrinterPix UK most frequently mention customer service and live chat. PrinterPix UK ranks 12th among Printing sites.
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My experience with Printerpix support/ customer service staff via email is the best of any company I've encountered. Either you hire the right people or train them well or both. Griffin was timely, professional and courteous in helping resolve my concern. This response was re: Finalizing order; question re cost & voucher(#1488400) Assigned agent Griffin
I ordered personalised wooden jigsaw puzzles which were intended as Christmas gifts. With the postage charges my order cost over £100, so these items are relatively expensive. Printerpix sent the cheaper puzzles printed on hardboard. Printerpix has ignored all requests to process a return and refund. I am now forced to recover my money by raising a Section 75 claim with my bank.
My experience with Printerpix support/ customer service staff via email is the best of any company I've encountered. Either you hire the right people or train them well or both. Griffin was timely, professional and courteous in helping resolve my concern.
This response was re:
Finalizing order; question re cost & voucher(#1488400)
I had no issue with customer service. In fact, it was great doing business with them! They literally took care of everything in less than 10 minutes! No waiting on hold, no millions of numbers and prompts to choose. The representative answered, asked me to take pictures, waited while I emailed her and numerous times said if your not happy with the product we'll replace it and that's what she did! Fantastic! I will definitely do business with them again!
Vincenzo was helpful with deciding which calendar pack and uploading into my account. The creation of the photo's and narratives was generally easy as usual when as I have, you have completed several projects. Difficulties in the past with the checkout were eliminated, despite some technical problems from the printerpix end but Vincenzo and then Amy Joseph worked round their problems and Amy produced the payment link and made sure the transfer to produce the calendars was completed to my satisfaction
I got myself into such a dither attempting to order two throws and a cushion cover and, hence, spoke to Vincenzo twice and during each call he calmly allayed my fears and sorted me out, whilst calming me down as well!
Excellent quality, swift delivery and a very responsive helpful customer service team. I had a query with my order which was dealt with via live chat extremely quickly and efficiently. Would definitely use them again!
I ordered a photo book of a childrens story I've written. The pictures were quite roughly drawn and I didnt expect it to come out very well so I was absolutely knocked out by the quality of the product when it arrived a few days later, the pictures were reproduced perfectly and the cost was very reasonable. The whole process was clear and easy and the delivery took only a few days. I'd definitely recommend this company and will be using them again in the future.
Tip for consumers:
easy to use
I'm just writing 5for printerpix as I've just purchased my 8 personalised blanket 6 presents and one for myself and hubby marking special occasions I life. I got a picture of my dad who is passed away 24 years and I'm not a bit computer knowledgeable but when I put the blanket around my shoulders his picture is actually on my shoulder I had couple of technical issues just once and the customer service from Kayla was 10/10. I definitely recommend printerpix. Thanks again Kayla for all your patience
I look forward to giving another personalised blanket as a present.
Andrea took the time to understand the problem and (hopefully!) fix it! I am glad I got to work with Andrea because my last call was someone else who did not take much time to help. Great job, Andrea!
I made a mistake with ordering the right quantity on my order, I couldn't amend it so had to contact customer service. Nancy was very helpful and sorted it out for me. Thank you!
Anna was so helpful and I received a perfect wall art picture with her help, it's just beautiful xxx
Thank you so much great printing and backup service 100% xx Anna your a Star xx
Having received two photo mugs where the picture was under exposed my web chat with Nancy was very successful and she sorted it all out, well done!
Helpful quick & professional, Nancy helped me cancel my order so I could re order with my amended project, she was quick and efficient and I'm a super happy customer thanks again Nancy!
I received my order today & wasn't happy with it. I spoke on live chat to the lovely Kayla & after a short time she had rectified the problem by re ordering my product. Well done Kayla impressive customer service
I ordered personalised wooden jigsaw puzzles which were intended as Christmas gifts. With the postage charges my order cost over £100, so these items are relatively expensive.
Printerpix sent the cheaper puzzles printed on hardboard.
Printerpix has ignored all requests to process a return and refund.
I am now forced to recover my money by raising a Section 75 claim with my bank.
Tip for consumers:
Wooden Jigsaw Puzzle
Printerpix eventually got in touch with me. Excuses were made for the poor quality of the print I received. However it was blamed on me somehow. Nonetheless they decided as a one off they would allow me to have another print, which they talked me through how to re-order and they picked up the bill. This print is good and I am now able to use it for the gift it was intended for. Customer service on this occasion on line was pretty good
No customer service response from email I sent 2 days ago. Apparently "due to volume of queries" that in itself should ring alarm bells. Materials used are of acceptable standard but execution of my order is useless and cannot be used for the Christmas present I ordered it for. If they had taken the time to get back to me and resolve my issue. I would not have written this review. I would not recommend
I have spoken to PrinterPix quite a few times over the last few days and have had excellent service from various people including Denis and Moses... thank you both very much for sorting my slightly complicated order:-)
I was very pleased with the customer service I received from Roger. After several things that needed addressing that both of us patiently went through to sort out. He was extremely helpful, polite, listened carefully to me as a customer and did all he could to help me, he was also calm and courteous throughout. Unfortunately due to a technical hitch we got cut off. Later that day he rang back which I was so grateful for him doing, it really showed me he and printerpix the company he represents really want to help their customers. We finished our conversation and he was able to sort out all my queries. I can't tell you what it meant for him to bother to ring me back - it meant so much. Thank you Roger, this company should be proud to have you as their employee.
I have to be honest though Printerpix needs to go free phone to improve customer services as very costly to call them but i've had some great products and will remain a devoted customer thanks to the hard working customer service personnel like Roger and his colleagues.
Purchased a groupon voucher for 5 calendars, wrongly assumed that it would send me 5 of the product, it didn't it only sent 1. But once mistake noticed rectified within 5 minutes by customer representive Jack. 4 more calendars now ordered. Thank you so much for your help
Difficult... hold times are long - I waited up to 50 mins twice but once through, representatives are very helpful.
As far as i'm aware it's fully legit, i've had countless items delivered by them, all fantastic.
Good offers in conjunction with Groupon, that what makes them desirable to purchase from as well as some good offers from themselves. Good service from the team at the other end of the phone.
We want walls that do the talking, shelves that speak volumes, desks that smile back and mantelpieces that narrate a life's story. We want a future where in 50 years grandparents still dust out their photobooks and show the grandchildren the lives w...