ProDryers has a rating of 4.97 stars from 151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProDryers most frequently mention customer service, and extra mile. ProDryers ranks 10th among Industrial Supply sites.
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Thank you Laura who was my customer service representative! Her follow up with me was excellent! Will definitely continue to do business with this company and would recommend them.
I don't know how it got lost in translation, my order, but they shipped a power supply for another brand. Obviously I cant use it but the sales person asked If I wanted to keep it and order another part. What? Then they tell us we have to wait for an RMA from the manufacturer. What? This is not good customer service. I don't trust them to do the right thing.
Thank you Laura who was my customer service representative! Her follow up with me was excellent!
Will definitely continue to do business with this company and would recommend them.
Products used:
Commercial Excel Hand Dryer
I received amazing support from Marianne and Prodryers again. I called regarding a previous purchase i made, I was having issues with the fountain. She reached out to Elkay tech support, they contacted me and my issue was resolved. Thank you for always going the extra mile, I appreciate everything that you do.( from Bud/email)
Products used:
Drinking fountain
I worked with Laura Schnob in the customer support sales department. She was very thorough and considerate. Glad to know great customer service still exist! Keep up the good work. Thank You
I called your company to inquire about hand dryers and drinking fountains. I spoke to a person named Marianne, who was absolutely informative and amazing. She took the time to go over different options with me, I will definitely be calling soon to place an order.
Products used:
Going over different options of the dryers and drinking phones
Marianne with ProDryers offered exceptional customer service. We have not had the units installed yet, but everything arrived in good shape. It would be helpful if there was more details on the units on the website. I ended up having to place a second order for the chiller unit as I did not realize the dispensing unit did not include one. Free shipping at a certain dollar amount would be a nice feature to offer also.
Laura helped me every step from ordering to delivery, including tax exemption form for our church. Dryers arrived much quicker than expected. Would highly recommend them to anyone.
Marianne was extremely helpful from day one. The product and shipping time was exemplary. Because of that, we ordered another Pro Dryer and received the same quality service. Thank you!
Tip for consumers:
Keep up the great work and service. I'll buy more later.
Products used:
Pro Dryer XL-SBV-ECO
ProDryers had exactly the Sloan items I needed for my shop. The pricing is great, but more importantly they had these relatively obscure items ready to ship. We had an issue an incorrect item shipping in our last order. Thankfully Laura in customer support was there through the whole process and made a somewhat frustrating situation very manageable and easy to deal with. She was great and I can't recommend Laura and ProDryers enough as an invaluable resource for our business.
Products used:
Sloan items
Laura at Prodryers was very helpful in making sure we chose the right dryers for our needs. She was quick to give us good pricing and same day shipping on our order. I like that Prodryers already sets the dryer up to run quieter by including the correct nozzles. Great service! We will definitely order from Prodryers next time without having to shop around. Thanks Laura.
Tip for consumers:
Ask questions if you're not sure of exactly what you need
Products used:
Hand dryers
I was looking for some help on Hand dryers and Marianne Davis was extremely helpful! Not only did she give me the best deal available she also had them shipped out in 2 days! My customer was very happy that I was able to meet his deadline! This will be my only supplier going forward for Hand Dryers!
Tip for consumers:
Ask For Marianne!
Products used:
Hand Dryer
I ordered pair of Excel Dryers. Looked up online and called customer service number. Was connected to rep Laura within couple minutes. I say, best part of the transaction was customer service. Very attentive, professional and worked with me to find the right solution for my needs. She cared for me as a customer.
I have called and purchased items from your company several times, I always deal with Marianne. She is friendly, super helpful, and always seems to go the extra mile to make sure i am taken care of. Thank you for employing an amazing person like Marianne.
I dealt with Laura Schnob multiple times before I placed my order. She was very helpful, knowledgable and friendly. I will buy again because of her.
We have ordered materials from this company for a few years now and they are always reliable and speedy in their deliveries.
We had a defective item that was delivered to a jobsite. Laura assisted with our issue and resolved the problem to our complete satisfaction. Laura was a pleasure to work with! Her communication was a 10 out of 10! She was quick to respond, informative, and was able to provide a solution. We look forward to working with Laura and the www.prodryers.com team again. Thanks Laura!
This reveiw is dedicated entirely to an individual employee (Laura Schnob | Sales / Customer Support) who responded to an issue I was having with a shipment. In the end the news I received didn't go in my favor but she was always responsive in keeping me up-to-date with where we stood in the process and helped me through finding a resolution I could deal with. Wish there were more individuals like this in the industry. Great Job Laura. Someone give this woman a raise or at least some type of gratuity. She's one you'd want to keep.
This is the second time I am buying from them and Laura was very helpful all through. She answers my questions promptly, sends me needed information and that makes me want to do more business with the company because I was never left hanging on any issue.
I originally called and spoke to one of your competitors and had an awful experience… I reached out to your company and had the pleasure of speaking with Marianne Davis. She was knowledgeable and friendly, made sure that I understood the products that your company sells. I am extremely satisfied and will be calling her back this week to finalize my order.
Laura Schnob provided excellent and prompt customer service as my organization was looking to replace our old water fountains immediately. She was able to provide me with a quote on the day I put in the request and the I was delighted to see that the prices were fair and competitive. Thank you, Laura!
I was having issues getting a hand dryer from the manufacture, they are on back order. I called and spoke to Marianne, she recommended that I purchase dryers by Excel. She offered me a price break and they shipped within 3 days, so happy I called and spoke to her directly.
Products used:
thin air hand dryers
I was assisted by a very cordial and friendly lady named Marianne. She was super helpful. She made placing the order as easy as pie! She had my order shipped in a matter of hours. My order was Oasis P10CP/10 GPM Water Cooler in Greystone. My name is Brenda Riley and I ordered this product for my church, Oak Ridge Baptist in Rutherfordton, NC.
Products used:
Water fountain for my church.
I received amazing service from Marianne Davis. She definitely cares about her customers, happy to be doing business with her.
Casey, at ProDryers, is the best customer service representative I have ever had the pleasure of working with. Even though I was working directly with the manufacturer, Casey followed through every step of the way. She never dropped the ball and nothing fell through the cracks. Outstanding!
Products used:
AirBlade ProDryers
We order quite a bit from Prodryers for our store remodels, Products always arrive ina timely fashion and never have any issues. Recently a package was lost containing items needed for a crucial timeline. Our rep Dan saved the day with making sure our merchandise got to us while we continue to work on locating the missing package. He was amazing and rectified this quickly!
It is not every day that you find yourself researching for what kind of hand dryer you would like to install(or at least I don't believe that to be true for many). This was the first time we had decided to look into this for our business and of course as this is quite an investment, we wanted to ensure we had done so correctly from the jump. Not only was ProDryers website user friendly and informative with it's option to create comparisons between models that showed the many details a consumer would be interested in. But as well, our direct customer service representative Laura, made our entire process extremely seamless. From her patience with our many questions(many of which she likely hears often) to confirming with us each step of the way until our products were delivered; we could really trust that we were making the right decision ordering form ProDryers. Thank you Laura!
National Supplier of hand dryers, restroom equipment and accessories, and commercial plumbing products.
Started in 2003.