ProFlowers

ProFlowers appears to be using grocery store flower departments as their "florists" in Dallas - so expect grocery store quality. Additionally, they managed to not get my Valentines Day order to my wife on the 14th.
Then, when the order was delivered on the 15th… the order was wrong - no stuffed animal as per the order and a so-so mixed bouquet in a bland vase.
They have promised a full refund, but we'll see…

Ordered a deluxe bouquet of flowers for a 98 year old spending her second day in a nursing facility with the name of Rose. Flowers arrived 1 day late, wrong size bouquet, only one rose in bunch with picture showing 4, the vase was supposed to be red but was clear. Actually, nothing about the order was correct. Don't use these guys if you have an expectation that what you see is what you get.

I spent $250 for a valentines day delivery for my wife. I submitted the order on February 1st thinking everything would be fine... WRONG. At 2pm on valentines day (February 14th) I was notified that the gifts would not be delivered. I discussed and pleaded with the customer service rep to no avail. That's when he told me that not only would they not be delivered on that day, they would in fact be 2 WHOLE DAYS LATE. I was mortified and my wife was highly disappointed as her coworkers received their gifts but she did not. I've had several purchases with proflowers, but this was my last. For my inconvenience... they offered me a $10 coupon off my next delivery... yea... go ahead and keep that one guys. Completely unacceptable service.

Ordered 2 dozen roses w/vase on 2-7 for delivery on 2-13. Never received order. They SUCK and broken promises. Better of going to the store myself. WARNING: Want things done do it yourself!

1 day after valentine day, flowers started to wilt and die, picture on the left is delivery day, pic on the right is next day,$100 plus for crap!

If I could have given 0 stars I would have. Never will use them ever again. Never got a phone call or a message to tell me my order was canceled. The only way I found out my order was canceled was because I called to verify a time frame of the delivery. On Valentines day. Had I not been on my game I would have sat back and expected that my wife received her flowers. Thank god I had a back up plan. Fortunately for Proflowers no one will probably see this review therefore they will continue to be absolutely trash and continue to mess up peoples days.

Flowers arrived half dead and a day late! They were all wilted and missing the vase that was ordered with them.

I ordered two dozen multi colored roses for my wife for Valentine's Day TO BE DELIVERED ON VALENTINE'S DAY. The flowers were delivered a day early with no notification. I live in upstate NY where it was in the low 20s. The flowers were sitting outside at my door for hours because I was not expecting them. To make matters worse the quality of the flowers was deplorable. I was horrified when my wife opened them. I was so ashamed and embarrassed to even present these wilted half dead flowers to my wife especially because she deserved so much better after all she does for our family. Proflowers should be ashamed of themselves. When I complained to customer service their solution was to offer me a 30% refund as if that was going to make everything better. I WILL NEVER USE THIS COMPANY EVER AGAIN AND I SUGGEST YOU DON'T EITHER. THE ABSOLUTE WORST!

I rarely get flowers so I was super excited when I did! Although it seemed they were packed well, two buds were completely detached-so down to 10. So many petals fell off just trimming the stems and putting them in the vase that they looked more like baby roses. I called customer service and they sent another batch. No better! Again, although packed differently, still two bugs were completely detached. They were indeed fuller with less petals falling off while putting in case, less then 28 hrs after, petals were all over the floor and they were wilting. If they were bought in the store for $19.99 I wouldn't be as upset, but I looked online, so I know my boyfriend spend way more then that. Very disappointed!

I will give you three stars because it was delivered the same day I ordered it, but I really didn't like the florist's arrangement, I expected something more decent. Fortunately, my long distance boyfriend liked it, but I hope next time the arrangements will be realistic, like the one on your website, because we paid for it even though there are so many hidden charges just to make our loved ones happy.

I ordered flower for mom for her birthday. Wanted them sent a few day after order. Kept getting emails saying order can not be delivered due to florist availability. It also stated apon response they would send next avaliable bouquet. After responding 2 time and still receiving the same email I called. Customer service told me they would send a different bouquet, and they chose the one that was sent. Got conformation email and thought things were all good. A week later talked to mom still no flowers. This company made me look like a chump. Trying to do something nice for mom and now it looks like i did nothing. This is the worst experience I've ever had with Proflowers. I will never use them again and you should not either. There's better flower delivery services out there. Don't look like a chump!

Had a special rate that I used to buy flowers for my wife for Valentines. I ordered on the 10th, paid $21 for delivery, never showed up. I supplied my email, phone etc., NO ONE CALLED. I contacted them via email, they stated the address I supplied was inaccurate. It's the SAME address I have used for over 20 years, all other florists seem to find it. Why couldn't they call! NEVER AGAIN.

They were late to my mothers service! They walked in after it had already started! How is that possible, I placed the order a week in advance. I should have read these reviews before I placed with this company.
I tried to resolve this with them but they have ignored me.

Never again will I use proflowers! They advertise same day flower and it's day two and the flowers have not been delivered. I called and they couldn't do anything. I chatted with someone and same response. Horrible experience! Second bad experience….two strikes and you guys are out! Waste of money and time! Don't use them if the flowers are important!

This is place deserves 0 stars. I paid to have 24 roses sent on Valentine's Day to my fiancé work which is a school. Paid extra delivery charge and guess what they left them on the side outside in 10 degree weather. The next day she got them and the best part their was only 11 roses out of two dozen all dead. For 125$ I should of went with 1800 flowers. Do not use them they ruined our first Valentine's Day. Then it was a chaotic mess to get my money back

Flowers ordered a month in advance. Not delivered yesterday as promised. When I called this morning I was told that they would be delivered today. I checked their website a few minutes ago and it still said they were preparing the flowers. So I called customer service because their chat function doesn't work. I was then told there was a problem with the container for the flowers and that there would need to be a substitution. OK. But that doesn't address the fact that it is now late and they never contacted me to ask about a substitution. And now they aren't even saying that it would be delivered today. I asked for a supervisor but that request was not met with a "yes."

I had flowered delivered for a friend whose husband was just diagnosed w cancer. I received a notification they were delivered. However they were not. They said they'd redeliver new flowers the next day which they did but they were all DEAD and smashed up. When I called they told me I would get a partial refund to my account. I will never use this company again.

Never delivered flowers for Mother's Day……. No compensation as to "well still send them out tomorrow because we messed up at no charge" no customer service…. Don't use and buyer beware …..

This bouquet expressed our care and concern for its intended recipient. Sometimes there are no words to express your condolences but flowers say it all for you.

I wish I had seen these reviews before spending my money, like an idiot. This place is terrible and they delivered a shotty bouquet of flowers...nothing like the photo online. You'd think a Valentine's arrangement would include SOMETHING red...but nope, not a single red flower in this arrangement. Also.it would be nice to call back and actually talk to someone that speaks English even enough to communicate. VERY frustrating. After the first return phone call, they promised to redeliver another arrangement. Surprise! That did not happen. Now, they've promised to refund my money. The jury is still out on that. Bottom line...do not order from Proflowers.com.

Ordered 2 dz roses for Valentine's Day and roses look wilted and lots of petals fell off. Definitely not fresh or new. Haven't ordered from them for 6 years for similar issues. They haven't fixed their supplier issues. They did not want to issue a refund but a replacement later on. Why Valentine's Day has already passed!

So I ordered my girlfriend flowers on Wednesday night and they were supposed to be delivered Saturday. I wait all day to see a text from her saying she got them but it never came. It is now Monday and I was finally able to get in contact with someone from the company and they said my order was canceled. I did get a refund but I was not told my order was canceled. Stay Away!

I ordered flowers for my sister as her husband had just passed away. I asked my nephew how the flowers were and he advised the florists that delivered them was very friendly but the flowers were not high quality. I had him send me a picture and was shocked at the quality of some of the flowers. I contacted pro flowers and never received a response. I will never use them again