• ProgressiveInsurance

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Overview

ProgressiveInsurance has a rating of 1 star from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. ProgressiveInsurance ranks 72nd among Car Insurance sites.

  • Service
    3
  • Value
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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How would you rate ProgressiveInsurance?
Top Critical Review

“Horrific Business Practices”

Douglas M.
9/2/22

Highest insurance anywhere around! Worst customer service experience, hands down! Canceled a policy 10 minutes after initiating a purchase only to have to wait 15 days for my account to get credited the funds paid. Lied more than once when inquiring about the money they owed me. Beware and go somewhere else for insurance!

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user douglasm645
2 reviews
0 helpful votes
September 2nd, 2022

Highest insurance anywhere around! Worst customer service experience, hands down! Canceled a policy 10 minutes after initiating a purchase only to have to wait 15 days for my account to get credited the funds paid. Lied more than once when inquiring about the money they owed me. Beware and go somewhere else for insurance!

Tip for consumers:
Don't bother with this shady business.

Products used:
Automobile insurance

Thumbnail of user barbarab4416
1 review
0 helpful votes
November 14th, 2023

My backyard flooded December 31,2022 Nathan Schar asked me why did I get Progressive Insurance why couldn't I have gone with another company? Today's date is November 14,2023. I still to be yet paid for my backyard and the damages. Nathan Shar is very racist he comments you people, he has been ignoring me won't respond to me won't call me back so I had to hire my own independent agent and the board of insurance involved. Progressive Insurance is very horrible service and Nathan Shar is a very racist insurance agent for Progressive Insurance. He does not do anything he requires me to get all the information for him, he has done nothing to help this case but be very lazy

Tip for consumers:
I feel that , Nathan Shar should be fired I am putting his information on every social media site so everyone can know about him and how he deals with his customers from progressive and in hopes to have him fired.

Products used:
Nothing they have not paid me anything for the damages. They’re just holding onto money and being very racist to me while they’re doing it. I had to hire my own independent agent which cost me more money, and now Mr. Nathan Shar is requesting I do his job for him he has not done anything as far as the discovery process. I’m doing everything for him, he is a lazy boy!!

Service
Value
Quality
Thumbnail of user benwash1995
1 review
0 helpful votes
October 3rd, 2023

I purchased car insurance with progressive this summer. I figured it was just something the law requires but I will never have to use it.
Well, in September I was rear ended in a hit and run accident which did some major damage to the back end of my car.
I called the police immediately. The police eventually came and explained that since I couldn't get a license plate, there wasn't a whole lot they could do.
I then filed a claim with progressive. I will start off by saying my agent was cold and militant. When I told him that it was a hit and run, I was treated like I was the criminal. I was asked the same questions over and over again. They asked for screenshots of when I called the police. This was all provided to progressive. Several days later I was interrogated by another representative trying to catch some holes in my story. The agent tried with several
Ah-ha! Moments asking me if I was involved in previous accidents. I said, no I was not. The rep then claimed she randomly had street camera footage of my car in an accident. I called the city to inquire about this claim. They told me that they do not have unlimited access to city cameras. And even when my accident occurred, I was told there are no cameras on this particular road. The agent lied to me and tried to use intimidation to get me to admit to something that never occurred. Progressive now wants screenshots from my old email conversations with previous insurances. I don't save emails from old insurance conversations. Progressive will not cover my claim bc it's a hit and run accident and they can't make money off of someone else's insurance. Progressive will make a claim as difficult and awful as they can make it for you. I will never ever use Progessive again and will tell my experience anywhere that will allow me to post my story.

Thumbnail of user coreyg157
5 reviews
4 helpful votes
January 2nd, 2024

PROGRESSIVE AUTO INSURANCE & MITCHELL'S ESTIMATING SYSTEM
Got insurance progressive Auto about 5 years ago my policy started out at $90 a month for full coverage after the first tire blowout and rack insurance went up $10. About 6 months later I had a ball joint of defective break and I ran into the guard rail and ended up 150 ft out in the field. Police report said accident was no fault in line or the environment and it was cuz of the defective breaking device or unit. However after I say of and not being my fault progressive still says it's my fault eight months later. Progressive lied about coverage and told me that my coverage will not cover the guardrail and I have if I did not take blame. After that end up getting a new car got the truck and the car had some hail damage when the last storm we had so they lied and said that it had prior health damage which it did not to try to divert me from filing a claim. And then they offered almost $2,000 below international offer which took 8 months to mediate. After 8 months they made me pull many sources to get quotes and deny them every time on a system called Mitchell's which is biased towards progressive. Mitchell's allows progressive to put in deductions and change itemizations and change all options where they can control the price of the car. Then to add Mitchell's is owned by insight which at the bottom of insight it says the terms agreement is that the product is not to be used for any commercial use with progressive insurance is it for commercial use. Upon the incident of the hell damage and I'm bringing up a prior claim which there was not the adjuster went and looked up the owner of a car on Facebook and found her sent her a message and I guess confronted her about the hell damage which was said there was none as I said. So they pretty much stocked ex owner of the car which had nothing to do to claim and tractor down on Facebook and contacted her. Whenever conversating all they gave was a screenshot of a car and Lady's first name so they had to go through individually until they found her. Progressive already said to be undervalient customers as I did on my truck before the car which I would not correct, same as decision saying the wreck with my phone which took my insurance from $90 to $221 a month. Not at all because progressive is as my fault and will not fix it or correct the wrongful accusations or commit proper investigation to conduct all the facts. Do not go through progressive not trust them as I did it was the biggest mistake I've ever made in my life one of them two of them three of them but I've had several insurance companies and progressive is the worst and most corrupt company I have ever dealt with. I even compiled a complaint with Indiana department of insurance then they lied to and they took their side and dismiss their case while they still made me and progressive mediate things.

Tip for consumers:
Buyers beware I still feel almost victimized

Products used:
Full coverage auto insurance

Service
Value
Quality
Thumbnail of user muhammada85
2 reviews
5 helpful votes
August 5th, 2017

This company has entertained many with their advertising commercials all seemingly fair too. All how nice! That reality is far from the truth. If there was only one bad apple I wouldn't have made mention of my experience but I dealing with at least two or more all with the same unfortunate attitude of "ISLAMPHOBIA" so sad!
This has to be the most non-friendly Muslim company I've dealt with in a long time.
I can't go in detail right now for legal reasons.
Make no mistake people we are all Gods children and we are all do a return date and we will be held to our actions against his other children.

Service
Thumbnail of user jaredg11
105 reviews
139 helpful votes
December 15th, 2016

If I didn't do anything illegal and you still invaded my privacy you did something illegal

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