ProjectorPeople

I ordered a projector, my card was billed instantly, I was called the next day and was promised a 3-day delivery. I mentioned the critical need. It's 10 days and I can't get to speak to anyone. I will not use their service again.

I ordered a Epson 2045 projector on 7/22 which had on sale for $549. But person called me next business day and said that is back order it will be shipped after AUG and asked me to cancel the order if I cant wait. Though there was no such information during the order and infact it shown me delivery date as 7/27 when order placed. And also asked would like to see some other projectors as well. He also mentioned its current prize now is $849 and he doesnt know why Epson sold it for $549, I Dont understand how Epson can sell from someones website without letting them know... Anyway prize in Amazon still had $649. The same sale prize was there in other sellers but i made mistake by going to this company and i missed the deal from other sellers due to their mistakes. Look like that is the reason why they mention as they call customer before shipping. So that they can just avoid the sale prize and customer can cancel the order. Anyway its very disappointing as its my first business with this company. That's why i love shopping with Amazon...

Tl; dr - I'm not one to write reviews often but my experience with Projector People can be summarized as uncaring and incompetent and definitely NOT worth your time. Ordered a HU80KA LG 4K Laser projector with "guaranteed" 3-days shipping, it came 30 days later!

I reached out to Projector People multiple times that month specifically to my sales rep Sarah Buss-Fonk via phone and email. Not only was she unapologetic for the delay and kept saying it was coming in just 3-more days (untrue), when I asked for a tracking number she gave me one for an accessory that came with it instead. When the projector again didn't come after an additional week's delay, Sarah acknowledged Projector People still hadn't shipped the projector in the first place!

Instead of taking responsibility for the mistake, Sarah tried to blame the manufacturer of the projector and recommended I call them to complain (and in the process named the WRONG manufacturer over email proving she wasn't paying any attention). When I explained it wasn't the manufacturer, but Projector People who guaranteed 3-day shipping, she claimed that I "could have cancelled the order at any time" and stopped responding to my calls/emails altogether asking for a refund or a discount.

I called Projector People asking for a manager to call me back. No manager would talk to me and no one at Projector People attempted to call me. Instead, when I called in I was directed to voice mails that were never returned. Finally, I had to ask a poor secretary for a manager's email and put the manager on the month-long email thread with Sarah showing weeks without any response and multiple instances of Sarah telling me it has shipped when it hadn't. Only then did the manager acknowledge my request to return the unopened projector that came a month late and get a refund.

2 stars instead of 1 because once I did get approval for a refund, it was done quickly.

In summary, Projector People sales reps and management were unresponsive and cowardly, hoping I would just give up and take a projector that should have come in 3-days in a month. It took many calls and emails to even get a refund for an unopened, returned projector. Small companies like this have to have good customer service. I could have gotten the projector for the same price on Amazon Prime with included 2-day shipping. Don't shop at Projector People, it is made up of people who don't care about customers.

See below for update__________________________________________

Ordered an Epson projector from them on 10/11/2015. Credit card was charged instantly. Their site showed the item as "In stock - ships within 24 hours". 3 days later, still no shipment ackowledgement. I emailed their customer service and got "I'm sorry, the product is not in stock due to high demand, but we placed the order with Epson to have shipped direct to you and you should have within a week". Week and a half later, still nothing. Check ProjectorPeople.com website and it shows "In stock - ships within 24 hours". I email asking if mine has shipped? Response "We received in about 5 units last week but Epson was supposed to ship yours direct to you. Epson didn't ship your order yet. They are telling me now Mid-November.".

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The same day I posted the above review I was contacted and assured the projector would be overnighted to me. It is the following day and I did receive the projector as promised.

Worked with sales rep Donna via chat and phone. She was informative, made suggestions and even threw in some discounts to help me out. I purchased the Optoma UHZ65 and a 119" motorized screen from Draper. Projector came in 2 days as she indicated (in the Tampa area) and now I'm waiting on the screen to be shipped. (as expected it take a few days as they're made to order)

Highly, highly disappointed! I ordered an Epson projector on Dec 1st, 2014. It's now Jan 5th, and I still don't have the projector, and I don't even know when it will arrive! They charged my credit card on Dec 1st! They have been stringing me along for weeks, and the person at projector people who has been "helping" me with this order is not at all apologetic, and never answers emails. I would never order from them again!

The ordering process was easy and my projector arrived within two business days of when I ordered it. Most importantly when I called customer service with a follow up question I was connected almost instantly with a helpful and friendly sales person who answered all my questions.

Great place to buy a Projector online - Okay here is the deal... never ever buy a front projector at a store... they are rip offs. You go to your local home theater store to LOOK at the projector and see which one you like. There is a difference between DLP, LCD, LCOS and once you decide which one you like the most... then you go online and find that projector for cheap. These things are not big TVs which require deliver. They are nice and small and perfect for online shopping.

This is one of the best stores out there for front projectors and these guys know their stuff. They can also help you choose the right screen for your PJ and can help you decide what PJ can fit your room set up.