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PromGirl has a rating of 3.24 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 7th among Prom Dresses sites.
This company responds to reviews on average within 15 hours
I bought a dress for a ball and it was promptly shipped also the dress arrived in a box and they carefully package my dress. I have no complaints whatsoever, I'm very satisfied with my order. I buy formal dresses all the time and this is buy far the best shipping/packing experience I have ever had. Henris formal dresses company, shipped my $400 dress in a bag, so I'm definitely buying from this company again.
Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.
I ordered a dress for my daughter for her upcoming prom. We took proper measurements according to the website and ordered a size 4 dress. However, the dress that was received is closer to a 2 than a 4. My daughter is very petite, so there is no exaggeration with my assessment. Though very pretty, the dress has an insane amount of glitter. To further exacerbate this situation, I was charged an additional $175 for duty charges after paying $200USD for the dress, plus $40USD for shipping. I am in Canada, so imagine my surprise when this order came and the delivery person tells me that I need to pay $175 to receive my package! I spoke to UPS who recommended speaking to the company and asking them to absorb the costs. However after several correspondence with the company, the final verdict was that this was my responsibility. Had I been aware of these duty charges, I could have decided if that's a costs I wanted to pay. Now. I am left with a dress that does not fit her properly, and we will have to find an alternative. Spend your money elsewhere!
I know for me, I will never do business with this company again.
Tip for consumers:
No
Products used:
Dress
Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.
I wasn't home when my daughter's order was delivered and she was away at college so I didn't even open until she got home the following weekend to try on graduation photo dresses. Neither fit, and I filled out request for return authorization. They asked for more information, even though the information they needed was on the request as I filled out the form on their website. They stalled, and now won't accept my return. Even if they did, they only give store credit. I will never have my daughter order here again.
Products used:
None. The dresses didn't fit but they wouldn't allow return.
Meh, didn't really fit the way we wanted it to. Unfortunately we'll have to send back. Stretched in the wrong places. A bit disappointing since she is only a size 3.
We returned a dress a week ago and would like to purchase another one. We are waiting for notification that we have store credit to do so.
The store credit can take 5-10 business days to be available from when it is received back to us. If you cannot wait, you can place a new order of greater or equal value. Then, when we receive your return you can be issued a refund for the price of the item instead. A restocking fee would not be charged if you have a new order for an item of equal or greater value so please contact us with both order numbers if you choose this option instead of waiting for the store credit. You can also message us your order number if you need any assistance. Thank you for your understanding!
My daughter spent $218 on a prom dress. The buzzer system in our complex doesn't work so I left a message to call when being delivered. The delivery company never called and tried to deliver 3 more times then sent the dress back to the company. They wouldn't let my daughter change the delivery address and wouldn't issue a refund. They told her she could have store credit. We never even touched or saw the dress and why on Earth would we ever buy anything else from such a useless company? DO NOT BUY FROM THEM!
This dress fit perfectly throughout the hips. I did need to have the straps altered which was an easy fix, but other than that the dress was stunning. I have used PromGirl for 6 years of pageants and have yet to be disappointed!
I just recieved my daughters prom dress. Delivery was fast but shipping was $70. The dress was $299 but because of exchange (I live in Canada) it ended up costing $534. The dress sizing was way off. Ordered a medium and it fit like a xs. We followd all size guides and suggestions. When taking a look over it I found a rip. Now to return it for refund o have to pay shipping AGAIN. Otherwise the dress is very heavy and gorgeous
We're sorry to hear the dress didn't fit as expected and for any confusion with the prices listed on our site! According to your order we have been in contact with you about this return and it will be inspected when it arrives back to us for any defects. Please note the last picture provided above is showing the pocket on this item, style DQ-2459. If you have any questions or need further assistance, please let us know and we'd be happy to help!
I paid for two day shipping as my daughter would need the dress altered to a much smaller size. The customer service agent was snarky, non helpful and rude.
She offered NO solutions and I felt that she took pleasure in cutting the conversation to a halt.
All of the positives of this company and experience are countered when the dress doesnt arrive when expected and customer service is rude and non-helpful.
I hope that this was a one time experience that ended with me.
The dress fit really well, but the flowers on the design didn't look like the design on the picture.
We're an authorized retailer of the designer dresses so they should be as pictured! Please message us with your order number if you need any assistance with a return. Thank you for your understanding!
We ordered a prom dress. Due to issues etc (hospitalization) I messed up in returning dress on time. Plus the bodice does not match quality of dress and would have to be modified (at our cost) For 30 minutes I pleaded with a "Customer Service Agent" who would not listen etc. But recite their rules. DO NOT PURCHASE from this company if you need service or understanding. I understand now why their ratings are below 4 stars now.
I am very disappointed with Prom Girl and the lack of leniency they have shown during these difficult times! We ordered two dresses in March that we needed for a wedding next month (June). We get told this month that the wedding has now been cancelled so I email CS to see if there is any way we can return the dresses for store credit as they have been sitting in the closet untouched and unworn. I explained how we didn't see the wedding cancellation coming from back in March or April and if there was any mercy on their part with their return policy during these difficult times. They were not helpful at all with our situation even though they said they would do their best to help during these difficult times. We paid over $500 and now that money is going to waste! I was told dresses bought in February or March were too far out to return but this was right before Coronavirus got bad and we were unaware of what was to come. Extremely disappointed and will not be buying dresses from them anymore with these absurd return policies.
Be assured that due to corona virus, we made numerous exceptions however; we cannot accept items that were delivered over 60 days ago.
You have 5 days to return from the date of the Fed Ex package date even if you do not receive it... we spent $260 on a dress that we now cannot return and it's still in original packaging. I would shop other places - this site is really expensive with an intentionally short return policy (the shortest I have ever seen) so you're screwed and no exceptions. Don't order from this site.
Tip for consumers:
Shop other sites like Lulus - this site is expensive and has a terrible return policy.
Never again. I'm having to pay for a complete take apart and remake because of poor quality. Omg I'm furious with this company. Beware people don't buy crappy quality. They refunded me 20%-25% after arguing with them about it. I couldn't have them ship me another because of timing issue and I was concerned I would end up with another crappy item. Ridiculous how much I'm spending because this company has poor quality items.
We apologize the designer dress arrived to you with any flaws! After receiving a picture of the seam and strap, we offered a replacement with overnight shipping. We then provided a 25% discount because a replacement with overnight shipping was declined. Please keep in mind that a discount was the only option once a return and replacement are rejected. We're sorry for any inconvenience this may have caused!
I will never do business with this company again. I have worked with other online businesses before but their return policy sucks. ALL the tags and dress was placed back in the bag that it was sent to us. My daughter just tried it on and it was too big for her and of course I missed the 7 day return policy. They told me to take pictures and send it and still denied me my return. LESSON LEARNED! PromGirl SUCKS
Tip for consumers:
Marissa has been great. I still don't like the return policy but Marissa is probably the only one that truely responded to my problem.
Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. We try to make exceptions when possible but we are not able to accept every late item. We would be happy to look further into why the return was denied if you can please message us with your order number. Thank you!
The dress did not fit despite using measurements. When I returned it I was given a store credit that I will never have a reason to use! Nor would I want to after this experience.
Tip for consumers:
I would never order from here again!!
Products used:
I ordered a prom dress, but the measurements were wrong and it didn’t fit
I was very happy with the dress I ordered for my daughter. It fit well and looked nice. When I placed the order, I just wanted regular mail and instead after the order had been processed, it said the dress was being shipped priory and charged me $15! That was a third of what the dress cost and I was very disappointed because I didn't select that shipping. The dance was a month away so we didn't need to have priority shipping. I used your company so I could save money and ended up spending what it would have cost at a store! I would like my shipping money back or at least a credit to use in the future. I would like to use your company again but not if I can't get the shipping how I want it and compensated for the company's mistake!
Unfortunately the only method available for shipping to a PO box location is the Priority Mail option for $15. This amount is displayed during the checkout and the total cost of the order can be viewed before it is submitted. The money from the shipping cannot be refunded because it is provided to USPS for the shipment of the dress. We apologize for any misunderstanding!
They have very rude costumer service. I would not recommend at all. They shipped my dress later than 1-3 days. I then got my dress late and am not allowed to return or get compensated for it. It was my senior prom and I had to go out the day off to get a dress that I would actually have in time. They did not care at all and do not help.
Tip for consumers:
Do you not order they are very rude and you will not get your dress in time
Be sure to request RMA within 7 days or you are completely out of luck. Customer Service is not at all understanding or helpful. I offered to pay restocking fee or store credit and they said flat NO. Even the Director of Customer Service didn't care.
Dress ARE NOT standard sizes. My daughter is a standard size 8. One dress was way too small and the other was small in waist and big in bust (and she has a bust).
Tip for consumers:
RMA must be requested in 7 days or there is no way to return goods.
Products used:
None, they didn't fit.
I bought 2 homecoming dresses for my daughter to be sure of the size the end of September. I returned one and they received it 10/10/2022. It is now 12/13/2022 and I still have yet to receive my refund! 30 business days they say. I have sent several emails because you can't speak with anyone on a telephone! And to no avail I'm still waiting on my $200 refund! Never will I use this place again
I ordered a simple yet elegant dress that I thought would look absolutely amazing on methought wrong. I tried it in the day I got it and it looked like I put on a curtain and called it a day. The zipper barely wanted to close and when it did my breasts felt like they were going to break the entire thing. I sent it for a refund and have yet to hear back.
We're sorry to hear the dress didn't fit! It can take up to 5-10 business days to process a return from when we receive it back. Please message us with your order number if you would like any assistance and we'd be happy to look into this for you!
The size chart is very off, I normally wear a size 12 but I ordered a size 16 (3XL) and it fit perfect. The shipping had some problems but I after contacting the site I got my dress within 7 days. The dress is very gorgeous and fits well. Good quality as well, super excited for my senior prom!
Promgirl customer service refused to issue a return authorization number when I requested one as per their written policy. Beware.
Tip for consumers:
Do not use promgirl. They do not accept returns.
Products used:
Prom dresses. Promgirl refused to accept returns as per their written policy.
The dress fits my 511 daughter perfectly in both the body and the length. It is very flattering and very pretty. I could not, however, get the zipper open to take the dress off of the hanger for her to try it on. After struggling to open the zipper while the dress was on the hanger, I have yet to get it completely zipped while she has it on as I am afraid the zipper will break before she even wears it for the first time.
Gain trust and grow your business with customer reviews.
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
In business for 16 years, PromGirl is based in New York City and Middletown, DE.
Hello Vinetta,
I am sorry the dress did not fit, in researching our previous correspondence we were not aware that the dress did not fit or that the glitter was shedding, Glitter shedding is a normal process due to the type of fabric used. If you would like to return the dress please let us know and we would be happy to send you an email with the information needed to return the dress per our return policy. https://www.promgirl.com/pages/returns
In regards to the additional charges these charges are normal when shipping from the US to another country, they are assessed by the country in which it is shipping to.
This information can be found on the website under the shipping information. https://www.promgirl.com/pages/shipping