• ProtectMyID

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Overview

ProtectMyID has a rating of 1.13 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. ProtectMyID ranks 4th among Identity Theft Protection sites.

  • Service
    1
  • Value
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
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How would you rate ProtectMyID?
Top Critical Review

“Experian denies relationship with ProtectMyID”

John W.
3/10/24

I just got off the phone with Experian tech support who couldn't help me. I had an account with ProtectMyID and tried to log in, the error I recieved was that my password was incorrect. (which is not the case) To reset my password they would send an reset to my email associated with the account, the email they send me emails to. I never receive any reset in inbox, spam or trash folders. Try it yourself, go to protectmyid.com and you will be routed to https://www.experian.com/consumer-products/protect-my-id.html?pc=ref_exp_pmid So I called Experian. They were able to find my Experian account but they sent through to 3 different departments who could not access my ProtectMyID information. In fact they had NO knowledge of ProtectMyID and told me that ProtectMyID isn't part of Experian. Either they are idiots, which then I don't want anything to do with Experian, or this is a HUGE invasion of Experians accounts. They wanted me to call their security department to report the issue. I don't work for Experian, they do, but were not interested in anything about ProtectMyID.com. My suggestion would be to stay away from ProtectMyID.com & Experian. Either the left foot doesn't know they have a right foot, or they are idiots, or it's all a ruse, or they just don't give a Sh!t.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user johnw8080
1 review
0 helpful votes
March 10th, 2024

I just got off the phone with Experian tech support who couldn't help me.
I had an account with ProtectMyID and tried to log in, the error I recieved was that my password was incorrect. (which is not the case) To reset my password they would send an reset to my email associated with the account, the email they send me emails to. I never receive any reset in inbox, spam or trash folders.
Try it yourself, go to protectmyid.com and you will be routed to https://www.experian.com/consumer-products/protect-my-id.html?pc=ref_exp_pmid
So I called Experian. They were able to find my Experian account but they sent through to 3 different departments who could not access my ProtectMyID information. In fact they had NO knowledge of ProtectMyID and told me that ProtectMyID isn't part of Experian. Either they are idiots, which then I don't want anything to do with Experian, or this is a HUGE invasion of Experians accounts. They wanted me to call their security department to report the issue. I don't work for Experian, they do, but were not interested in anything about ProtectMyID.com.
My suggestion would be to stay away from ProtectMyID.com & Experian. Either the left foot doesn't know they have a right foot, or they are idiots, or it's all a ruse, or they just don't give a Sh!t.

Products used:
ProtectMyID

Service
Value
Quality
Thumbnail of user juliac20
3 reviews
26 helpful votes
April 11th, 2015

I would not recommend this company. My experience; I received a non-emergency text at 1:30AM which woke my family. I sent an email on this matter and was ignored. Today I attempted to contact them by phone "VOICEMAIL FULL ".

Thumbnail of user pissedo
1 review
7 helpful votes
October 21st, 2009

They scam you by charging you for other items. Things you never need. Then when you call them up they will not refund your money. JR from the north west office scammer!

Thumbnail of user sylviar2
2 reviews
6 helpful votes
June 23rd, 2013

Here is another website which unlawfully goes into your checking account without
Your knowledge or permission.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Get a complete identity theft protection service with $1 million insurance on Protect My ID.

How do I know I can trust these reviews about ProtectMyID?

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  • Suspicious reviews are flagged by our algorithms, moderators, and community members
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