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Overview

Prudential Financial has a rating of 1 star from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Prudential Financial ranks 89th among Health Insurance sites.

  • Service
    1
  • Value
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate Prudential Financial?
Top Critical Review

“Prudential not able to access my account and pay me.”

sasha f.
7/23/21

I Was left an inheritance that i could cash out at 18 years old with PRUDENTIAL. Prudential cannot "access my account " as they have a system error. I have called about 30 times over the last 60 days. Spoken to endless supervisors who promise to get info and call me back. Not had a call or email! Would like my money. Feeling worried now!

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user sashaf44
1 review
0 helpful votes
July 23rd, 2021

I Was left an inheritance that i could cash out at 18 years old with PRUDENTIAL.
Prudential cannot "access my account " as they have a system error.
I have called about 30 times over the last 60 days. Spoken to endless supervisors who promise to get info and call me back.
Not had a call or email!
Would like my money. Feeling worried now!

Thumbnail of user timh1448
1 review
0 helpful votes
September 8th, 2023

Of all the companies I've worked with in the last few months on retirement/life insurance needs, this company has consistently been awful to deal with. Their customer service is untrained. Their forms and processes are archaic. I've spent hours on the phone trying to accomplish basic tasks. Even when my issues were escalated, the "senior customer care advocate" was noncommunicative and didn't actually make things better. Do your family a favor and pick a different company for your life insurance and 401k needs.

Thumbnail of user adamsj29
1 review
0 helpful votes
December 26th, 2022

This is a fraud and It is unfortunate that many of us have fallen for this. We are only lucky that lots of us are getting our loss recovered by several cybersecurity agencies. I got my funds back after filing an official complaint here; skyline-recvery cpom. You will certainly need help if you have done any business with this scammer.

Products used:
stay away from this platform

Service
Value
Quality
Thumbnail of user glene90
1 review
0 helpful votes
February 9th, 2023

Tried to contact by phone,got though cut off TWICE, spent over 90mins on phone with nothing resolved, said they will ring me next week,not holding my breath, after reading reviews, an absolute joke of a company, it treats its customers appallingly, cannot wait to leave, will be reporting them to the ombudsman, they need to be held to account. They are parracites.

Thumbnail of user danteu
21 reviews
35 helpful votes
April 25th, 2018

I had to retrieve my password and this is quite possibly the hardest website to do this it actually gave me a headache. Would not recommend anyone going through this.

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