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Prusa3D has a rating of 3.67 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. Prusa3D ranks 35th among 3d Printing sites.
This is a company that cares about their products and their customer service. I've had nothing but good experiences with them. I only wish they were in my country so I didn't have all the import fees.
I know they make a good Product but they seem to have a habit of selling product they don't actually have. They did it with my MK3+, they have done it with parts and filament orders, they did it with the XL and now they are doing the same thing with the MK4. They take your money and promise the world. 2 weeks, then 4 weeks then six weeks then 8 weeks, then 10 weeks and not they say just a little bit longer... They were sure quick to charge my credit card on day 1. I would be OK waiting the extra weeks IF they didn't take the money day 1, charge the card when you actually have product to ship. Pruse does NOT EVER, EVER send an update, it is up to you to check with them (and that's not easy) and then you get the song and dance about production delays. There are many manufactures out there that seem to treat you as a customer, much better. If I seem a little Angry, well when You buy something and they say we have them in stock and are shipping. We sold our MK3+ as the MK4 will be here soon as I paid for three day delivery. Then only to wait 10 weeks to be told they still are not ready to ship. Ya I am not Happy. Sorry but REALLY CRAPPY business practices.
This is a company that cares about their products and their customer service. I've had nothing but good experiences with them. I only wish they were in my country so I didn't have all the import fees.
Products used:
3d printer and accessories
I know they make a good Product but they seem to have a habit of selling product they don't actually have. They did it with my MK3+, they have done it with parts and filament orders, they did it with the XL and now they are doing the same thing with the MK4. They take your money and promise the world. 2 weeks, then 4 weeks then six weeks then 8 weeks, then 10 weeks and not they say just a little bit longer... They were sure quick to charge my credit card on day 1. I would be OK waiting the extra weeks IF they didn't take the money day 1, charge the card when you actually have product to ship. Pruse does NOT EVER, EVER send an update, it is up to you to check with them (and that's not easy) and then you get the song and dance about production delays. There are many manufactures out there that seem to treat you as a customer, much better.
If I seem a little Angry, well when You buy something and they say we have them in stock and are shipping. We sold our MK3+ as the MK4 will be here soon as I paid for three day delivery. Then only to wait 10 weeks to be told they still are not ready to ship. Ya I am not Happy. Sorry but REALLY CRAPPY business practices.
Tip for consumers:
Service- Hard to rate their service because there is absolutely no customer interaction from them.
Value- , don't know as it was never shipped
Shipping- well it sucks because they don't ship
Returns- Don't have to return as it was never shipped
Quality- at this point I would say the quality is poor but then I didn't get it.
Products used:
None as after two and a half months, it was never shipped. Never ever heard from Prusa as to the delays.
Buying an Ultimaker next week and they have shipping dates.
After getting great reviews last year we ordered a Prusa 3D MK3 printer in kit form.
It was supposed to take 6 weeks to get here but arrived in 3 - and was well constructed and the assembly instructions were easy to follow.
It took a while to get good prints from it - but now we can reliably send a sliced file to the printer, walk away and come back in a couple of hours to a completed printed object.
Very cool. We get regular email updates from Josef Prusa about the new developments and have been very happy with the printer.
Tip for consumers:
If you're looking for a 3D printer definitely check out the Prusa devices.
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