Public Desire

The quality of these shoes are amazing. I love the feel of them and it's so easy to wear them all day! The first pair I ordered had a slight default but they quickly asked me to return it and sent me an amazing pair. The delivery was super fast too and that was an added benefit. Thank you

I purchased a pair of shoes. After numerous, unsuccessful attempts to resolve the issue, I decided to contact my bank. I also gave the company a one-star review. A member of Public Desire's customer service team emailed me and requested that I change and/or remove the one-star review, they also requested that I close my claim with my bank. They stated that they would not issue otherwise. Simply put, Public Desire is holding my refund hostage until I comply with their request. Do not buy from this company. They are not reputable.

Missing Shoes-Left On Non Existent Porch/Insulting Refund Offer
This is my first time ordering shoes in years from PD and they are missing or better yet, I never received them. I am more than annoyed with them. I ordered the shoes on Nov 29 and today is Dec. 13 and no shoes. They had the audacity to tell me through an automated response to look around to see if they are misplaced but that's impossible because I have a personal box at UPS, so someone has to sign for them. It is not safe to leave packages where I live because people walk on porches and take boxes.
My Christmas Ball is this Friday and that is why I ordered them in enough time on November 29th, 2023 to match my dress and now all I want is my darn money back.

Lastly, before they get on here and lie, no one spoke to me and all I got was an automated response. I have wrote them twice on Tuesday. I do not have any
Other shoes that will replace them because my dress is quite long and the color that I purchased from PD is an exact match. The bottom line is I do not have my shoes and they are non responsive. I will never order from them again and I want a full refund.

Its $50.00 wasted and I cannot even find a new pair before Friday for the ball. Now they have admitted that they left them on the porch according to the manifest they sent me. I do not have a porch at all.
Neither does the UPS store does not have a porch which means they probably got stolen. The courier was supposed to go in and let someone sign for them, not leave them outside, expecting they would be safe. You must go inside and let someone sign for a package. This is a nightmare because I am out of $50.00 and I do not have my shoes, today is Wednesday.

Never mind the fact that I have given you all that same information 3 times. I have contacted Sarah through their website email and Instagram. Now to add insult to injury and running the same script to me all over again, Ali said this to me this morning:

We sincerely apologise for any inconvenience caused by the delay in delivery. As a gesture of apology, we would like to offer you a 50% refund on the shipping cost. Please let us know if you would like to receive this refund.

I want all of my money back and your offer is unacceptable. You want to give me $5.00 back when the shipping was 9.95? No thank you Ali or Sarah. I paid a full $50.00 and I want my entire refund for that amount. I do not have my shoes and neither UPS nor USPS even accepts your tracking numbers. You left them on a porch that does not exist. Keep your insulting gesture and give me back my entire $50.00. The apology is insincere and what do I look like accepting $5.00 when I paid $50.00 for a pair of shoes that I do not have? There are no neighbors or anyone that put the package to the side. My shoes are gone because I never received them. I have sent screenshots to you on Instagram and by email showing you what the store looks like and there is no porch or neighbors that could have taken the package and put it to the side.

Now I have emailed you for the fifth time at your customer service email and you are still saying the same thing. This will make the fifth time that I have provided you, Sarah, with the same information with the order number, my email address and a screen shot of the the actual location proving that my shoes were not delivered.
UPDATE:
Now Marie has written me today and asked me to give them 72hours. Why, the ball is Friday and I still do not have my shoes.
New Update:
Ali did offer me a full refund but once again they are playing games. I was fully transparent that I filed a dispute because I never received my shoes. However, once Ali said they plan to refund my money, I canceled the dispute. I have sent Ali proof of the dispute being cancelled twice and Chime verified it this morning. Yet, Ali insists it still outstanding, which Chime said is not true and they are just stalling to give my money back.
Hank you for your patience.
This is what Ali said:
Please note, the dispute has not been closed yet and the decision will be made by the bank on 24th January.

Once the dispute has been closed we will be able to refund your order.

Please contact your bank for further assistance.

Kind regards,
Ali
I am not waiting until January 24th to get my money back.
UPDATE- Jan 2: The bank has informed me that Public Desire is refusing to give me back my money but they acknowledge in the letter that I sent them that they admitted they knew that I never received my shoes and they owe me the $50.45 back. They are claiming that they refuse to do the chargeback.
Do not believe anything that they say because they not ethical at all. I do not have my shoes and now I do not have my money either.
Do not do any business with them at all and do not believe them. There are now over 20 emails with Public Desire and they refuse to give me money back.