Public Storage Reviews

Will never rent there again. Very unprofessional company. Rented multiple units for our business for more then 10 years. Found out they knew 6 months ago that they were going to do away with the size that I have and what do they do with minimal notice get your stuff and get out. When asked is it legal to basically kick me out without a 30 day notice I was told if we're doing it, it's legal. But it's only effecting one of your units they said. So your going to basically $#*! on a 20 year customer and expect me to keep the rest of the units with you? Ummm I don't think so. I will also leave a negative review on every internet sight that we can find to warn people of their poor business plastics. Public storage company has become my worst business story to tell my thousands of clients.

I give 5 stars to the Public Storage on 7310 Grove Road, Frederick, Md. This facility is a wonderful place to secure your personal belongings. Ms. Jenn is a wonderful and dedicated property manager she goes over and beyond for her tenants all the time.
If you are looking for a clean and a safe place to store your personal treasures this is the place for you!
Stacey Creighton

A great platform, this website is very safe for trading, Quotex The coming days will bring a lot of good future for us

I had a great experience with a young lady name Martha a couple of weeks ago. She was friendly, professional and patient with the questions I asked. Especially adding the app to my cell phone, truly appreciated this so much. Keep up the great work Martha!

Thank you so much for all your help. Carmen. Tiffany were so kind. John went above and beyond to help my family and me during this difficult time of moving. He is amazing and made the day run so smoothly with his care support and kindness. Thank you John. Thank you so much. Love Isabel Mack and Izzy.

They raise their prices rapidly. From 110$ - 115$ over the last three years. I was getting billed on the 5th every month I check out on the 2nd and get charged for entire month. I would never recommend this company to anyone.

I was helped by Paula at the Gilbert location on Power Rd.
Paula was awesome she made the whole process easy smooth.
Thanks Paula

As a long-term customer of Public Storage, I've been bewildered by the recurring increases in my monthly rent every six months. I'm struggling to understand the rationale behind these frequent hikes, which have amounted to a staggering 35% rise in just half a year. Isn't this crazy? Most concerning is the lack of a transparent standard for these increases.

I've been met with disheartening responses when discussing this with the manager. Instead of addressing concerns, His suggestion was to seek cheaper storage options elsewhere. The manager said that the price will be increased every 6 months. This makes me feel very frustrated and insecure!

No matter what size the storage is, there should always be a standard price, right? There must be at least a standard percentage for increasing the monthly rent, right? They didn't. The practice here is that the longer you rent, the monthly rent will keep rising. This is the most infuriating.

For the same size storage as mine, the price listed on their website is the same as the monthly rent I pay. The difference is that they give new customers one month's rent free. In comparison, not only is there no discount for me, a long-term customer, but the rent is also increased by 35% within 6 months. This is my fifth price increase. Isn't it too outrageous? What business philosophy is this? Other merchants will give long-term customers more favorable prices, but the Public Storage not only didn't offer any discounts to old customers, but also crazily increases prices for the long-term customers. It doesn't make sense! Isn't this a money grab?

The consistent surge in rent solely is frustrating. They don't value their long-term customers. Their price increases are clearly aimed at long-term customers. This is the tricks how Public Storage make money. Consequently, I've had no choice but to terminate my lease and move out.

As a Combat Veteran, my heart is heavy as I share my experience with Public Storage. Picture this - a year and two months of diligently paying for my storage while I battled homelessness. After four long years on the streets, I finally secured an apartment - a blessing that, ironically, left me unable to cover my storage fees.

Expecting a glimmer of understanding, I sought help from Public Storage, but to my dismay, no employee, in person or on the phone, showed an ounce of sympathy. Yesterday, on the eve of Veterans Day, my storage unit was auctioned off, and with it, I lost everything. Official paperwork, VA documents, discharge paperwork, clothes, shoes - all gone.

Even when a non-profit offered to settle my bill, willing to pay by check for proper record-keeping, the district manager turned a cold shoulder. Public Storage, it seems, only cares about your money, oblivious to your circumstances, regardless of how long you've been a loyal customer.

This heart-wrenching incident exposes Public Storage's disregard for the Veteran community, the neighborhoods they operate in, and every individual they serve. They should be celebrating a Veteran's triumph over PTSD, homelessness, and depression, not contributing to the very struggles we fought to overcome. This Veterans Day, I stand stripped of my possessions, questioning whether having a place was worth losing everything. Public Storage, in their pursuit of profit, has forgotten the human stories behind their customers.

I give them absolutely zero stars!
Happy Veterans Day

I am frankly shocked by the positive reviews here. Yes they have helpful on site people, but how relevant is that for a storage unit? They will increase your rent $50 (at least) every 6 months, and there is nothing you can do to stop it. I am currently paying $250 for a 5x5, and since I moved out of state I am a little screwed until I can get back there. The only solution they've provided me is to switch my unit to the unit literally next to it, and then I'll be able to pay my original $79. Horrible company policy, everyone in charge should be thrown in jail. DO NOT USE PUBLIC STORAGE

RIP OFF!
I started my rental 4/2/23 with a (supposed to be) online special 10x25 for $160/month. May 23 the rent increased to $180! Then 3 months later in increased to $246. A few months later it increased to $294! Today marks one year I've been renting! Within one year my rent has increased $134 which is absolutely ridiculous! I called and spoke with someone in the escalation dept. She tells me they can increase the rent 6months-a year anytime with no cap on how much! Offered to reduce my rent back to $246/month for 3 months then it will go back to $294 and continue to increase as much as they want it to! You guys are r***** people! Your CUSTOMERS are the people that is keeping your business open! Regardless if it is a month to month basis, you shouldn't take advantage of this! I'm about to move my things and would not recommend anyone using storage facilities such as this one if you don't have to. Some people don't have a choice and these people feed off of that! It's outrages and I will be speaking with my friends at the city commissioner's office and some others to find out what we can do about these ludicrous contracts and these online promotional SCAMS!

After going to location at 1650 Oakland Park Blvd to inform them about moving out I was told I have to move out my items, once I did it was the 3rd and was told i would have to pay for the month of February which I was not happy about but agreed i would pay. I later received a call tfrom a Natasha to say that I need to make my payment or my account would go to collections because the unit was vacant. I did not understand because it was not pass the 6th and there was no balance due. My unit price was also increased for the month of March. I felt arrested. Very poor customer service.

The system goes throught clitches on purpose so that they can run you bill high then threaten to take you stuff to public auction while disputing it. Beaware! There are other public units that don't steal customers money.

Review: To whom it may concern! This company truly provides excellent customer services. I'll recommend public storage to my friends and family members. Thanks Heritage Funeral Directors New Orleans, La

I was being charged a $40.00 fee for a $4.14 late that I paid the very next day I 've been a customer since 2019 Today I was Lucky enough to have Tonya help me, she is an absolute asset to Public Storage a great communicator very sweet and polite and best of all she took the time to listen to me which the last person i spoke to didn't and claimed to be the manager. The district manager also helped and was nice enough to waive the $40.00 fee it's nice to know these people care so thank you to Tonya who needs to be promoted to manager and Thanks to the district manager for understanding it is a good place.

Be careful people, if you rent from public storage, even if you rent even one day of the month they will charge you for the whole month and then rent the same unit to someone else getting double rent for the same unit which should be illegal, DO NOT rent from bad companies like this

I was at my public storage today and I had spoken to the lady who works in the office and I said can we get some rubber seals for the bottom of the doors of the storage units that we rent and she goes oh I put a work order in for that a long time ago my stuff has been there over 3 years it's all dirty dust

Gail at the 4th plain location by the Mall is the very best! Very informative! Personality is top notch and I felt important as a client!
Thank you Gail!

I highly recommend you do NOT use Public Storage. Prices are high, fees are higher. They do not tell you up front that if you move in the 4th and move out the 1st they are still charging you a full months rent for that 1 day. The office was empty and no one answered 3 out of 4 days I was there (I understand I mean they have 1 guy working there but that doesn't help when the manager hangs up on you and closes your account when you tell him you aren't willing to pay an extra full months rent when you moved out within 2 months. There are better options out there. Stay away

I recently rented a storage space at Public Storage Scotch Plains NJ and the service was great. Tammy helped me to relax while dealing with a stressful move. She was patient, calm and KIND! I've had to go and call the office a number of times and Tammy has always gone beyond her normal responsibilities to ensure that my needs were handled. Today ppl are generally not kind but proves this opinion wrong daily.

I rented a storage unit from Public Storage. They advertise $1 for the first month. However, the REAL amount was closer to $50; $20 of which was for a cylinder lock. The very nice person with whom I spoke told me I could use my own lock. NOT TRUE. His words were written off to "he was a sub for the manager who was ill".
There are many hidden fees.
Public Storage does not pro-rate for time not needed/used as most other storage facilities do.
In a few words- avoid using this company unless you enjoy wasting money.

I received my monthly email to let me know that my account would be charged the fee for the storage unit. But the amount was 50 dollars higher. I called and was told that they can change the amount at anytime. At least an email telling me that would have been appropriate. I told them that I would be moving out because of the price hike and no information about it beforehand. I started to move my things out. I only have 2 tables left in there. My mom, who lives in Florida had a heart attack. I called so many times before the billing date to see if I could pay for the days that my two tables would be in there since I was with my mom. I did not receive one return call. Nothing. I called corporate and spoke to someone. She said that I had to pay the entire amount. Plus 30 dollars for a late fee. Plus, the door was broken to my unit for over two years. They kept saying that the part was on back order. For two years? Do NOT use this place. I have contacted the BBB. Surprise, I'm not the only person to have these issues with them.

Ms. Donna was amazing helping me move from one storage unit to the next and coordinated on my behalf with her management and logistics team.