• QP Jewellers

Overview

QP Jewellers has a rating of 3.57 stars from 44 reviews, indicating that most customers are generally satisfied with their purchases. QP Jewellers ranks 7th among Gems sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    5
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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Critical highlights

  • So I emailed their customer service and there was no reply.
How would you rate QP Jewellers?
Top Positive Review

“Gift for my Mother”

Leanne D.
3/22/17

I used this website to buy a gift for my Mother. I got her a pair of amethyst stud earrings with a floral design. To say I was impressed is an understatement. The jewellery not only looks beautiful but is very elegantly presented. My Mother is over the moon with her new earrings and I'm very happy with all aspects of the service I received from QP Jewellers. My order was placed then delivered to Switzerland shortly after I think using FedEx.

Top Critical Review

“AVOID”

Kamil K.
2/8/23

The worst experience of shopping possible. Necklace and earring set arrived, then it was literally worn once before the earrings broke IN THE BOX. Customer service manager, David, which I contacted before posting this opinion, did not even try to help out with the query, constantly repeating the same sentence. Got the set for Mrs so she could wear them on these two occasions which she was not able to. Not sure what is worse, quality of the product or aftercare service. AVOID! At all costs!

Reviews (44)

Rating

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Reviews that mention popular keywords

customer service (6)
Thumbnail of user leanned9
1 review
10 helpful votes
March 22nd, 2017

I used this website to buy a gift for my Mother. I got her a pair of amethyst stud earrings with a floral design. To say I was impressed is an understatement. The jewellery not only looks beautiful but is very elegantly presented. My Mother is over the moon with her new earrings and I'm very happy with all aspects of the service I received from QP Jewellers. My order was placed then delivered to Switzerland shortly after I think using FedEx.

Thumbnail of user johns2567
1 review
1 helpful vote
January 11th, 2018

For several years now I have purchased from QP, every time excellent service and quality. For my wife's birthday and Christmas, shopping is easy. Cannot recommend these guys enough.

Thumbnail of user jamesd358
1 review
8 helpful votes
October 5th, 2017

I got a few pieces of jewellery from this shop for my wife. I got great advice from Johnathan on the website live chat before making the order. All of the jewellery arrived at same time which was good. Mostly my wife love the jewellery very much. Thank you Johnathan who help me at QP Jewellers. I will buy again from this shop and recommend to everyone. Thank you.

Thumbnail of user mikeh362
1 review
3 helpful votes
October 18th, 2017

Fast delivery and lovely jewellery. My wife loved it (and she's not easy to please). Would definitely use the company again.

Thumbnail of user stevet151
1 review
10 helpful votes
October 16th, 2017

I went online to buy a surprise present for my wife. The main reasons for using QP Jewellers were the quality of the photographs which accurately represented the colour of the items being offered and the competitive price being shown. When delivered, the product was exactly the same as the photos, a deep red colour, which is what I wanted. I'm very pleased to recommend QP Jewellers and will use them again.

Thumbnail of user annec915
2 reviews
1 helpful vote
March 8th, 2023

Jewelry is such a personal and inspiring gift. However, as men we do not always have the same taste as our lovers. My wife did not want to kill the mood by telling me she did not like her necklace until the return date was passed. QP was completely unflexable about a return. BETTER KNOW WHAT YOU WANT AND QUICKLY RETURN IT. I WILL NOT SHOP JEWELRY ONLINE AGAIN.

Tip for consumers:
Buyer be aware!

Products used:
Necklace

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelr394
1 review
0 helpful votes
October 13th, 2017

There was a great range in what I was seeking, unlike here. Good price and quality and quick response to my question as to how to apply discount. V. good follow-up with postage information and delivery within the stated time.

Thumbnail of user peterh185
1 review
9 helpful votes
April 5th, 2017

I waited for my purchase to arrive before sending in this review to ensure my special wishes were fulfilled, I need not have worried, you exceeded ALL my requirements. You satisfied every request I had. Thanks goes to Jonathan who understood all my concerns and requirements. I WILL BE BACK AGAIN, many thanks.
PJH

Thumbnail of user simonas4
1 review
1 helpful vote
March 30th, 2017

Customer service was good, they replied promptly. Ring that I have ordered arrived quickly and is beautiful.

Thumbnail of user robertl302
1 review
1 helpful vote
October 25th, 2017

Items seem great (although i have not given them to my wife yet) if i have one complaint it would be i purchased the thickest chain but still seems a little flimsy, i would have gladly paid more for a better chain.

Thumbnail of user richardtomasko
1 review
0 helpful votes
April 28th, 2023

I never recieved my Ruby white gold pendent
I was 255.00 for thee up grade
Their automation tried charging for several i didnt want
They lied about the delivery Said it would be DHL
I was charged an uniformed fee of 2.55 on my card called international
I have no product & im out 257.00 altogether
Their Shipper FedEx called & said they won't delivery their package & sent it back to some place in Los Angeles
Its clear they have no idea what they're doing other than taking people money
Ruined there Birthday Gift with nothing but stress & charged my card without any idea how to deliver my product

Thumbnail of user christopherg85
1 review
0 helpful votes
October 13th, 2017

VERY PLEASED WITH MY RUBY PENDANT, SERVICE WAS GREAT, THEY TOOK NOTE THAT I WANTED A RED RUBY NOT A PINK OR PURPLE ONE. THE DELIVERY WAS QUICK AND CAME IN A NICE BOX.

Thumbnail of user nathann8
1 review
0 helpful votes
July 1st, 2016

Easy buy experience and wife is in love with jewellery I bought from this website. Blue topaz earrings and necklace to match. Service and delivery very fast.

Thumbnail of user kamilk42
1 review
0 helpful votes
February 8th, 2023

The worst experience of shopping possible.

Necklace and earring set arrived, then it was literally worn once before the earrings broke IN THE BOX.

Customer service manager, David, which I contacted before posting this opinion, did not even try to help out with the query, constantly repeating the same sentence.

Got the set for Mrs so she could wear them on these two occasions which she was not able to.

Not sure what is worse, quality of the product or aftercare service.

AVOID! At all costs!

Tip for consumers:
DO NOT BUY FROM THEM

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user jakeg25
1 review
14 helpful votes
November 16th, 2017

The delivery and customer service were very prompt in their responses to questions I raised. However the emerald pendant I ordered was nothing like that of the picture completely clouded and a completely different shade of green. Unfortunately this is an Xmas present so hopefully my girlfriend will still like it if not I won't be able to return as it's to far past the refund date.

Thumbnail of user angym
1 review
0 helpful votes
June 30th, 2016

Ordered complete ruby jewellery set for daughters birthday. Very happy with service and speedy delivery. Would highly recommend

Thumbnail of user isobelr1
1 review
10 helpful votes
October 15th, 2014

I would just like to say thank you to qpjewellers for making my daughters 21st birthday extra special. I ordered a ruby and diamond pendant which arrived shortly after and looks perfect. My daughter loves the pendant and it looks fantastic on her. I spoke with a nice man from qpjewellers who took my order over the phone and who also assured me that delivery of the pendant would be in time for her birthday. I highly recommend qpjewellery, their services and jewellery items are fantastic.

Thumbnail of user jeremyp234
1 review
0 helpful votes
December 17th, 2020

Produits non conforme à la description, avec des défauts majeurs.

Emballage très bas de gamme prouvant bien la qualité du produit lui-même.

Faux certificats d'authenticité.

Site trompeur annonçant jusqu'à 80% de réduction, je vous défi de trouver ne serait-ce qu'un produit à 50%, 40%, ou 30%...

Passez votre chemin si vous voulez acheter chez eux, j'aurais mieux fait de croire les clients mécontents qui ont ici laissés des avis négatifs.

J'ai voulu y croire... tout comme vous.

Alors vraiment ne prenez pas le risque d'être déçus...

C'est à cause d'entreprises de ce genre que certains n'osent acheter en ligne...

Je me demande bien comment QP Jewellers va tenter de résoudre ce conflit... avec sûrement de belles phrases bien tournées, très professionnelles, malheureusement ça ne suffira pas... en tout cas pour ma part.

Directeurs de QP Jewellers:

MR DAVID CHRISTOPHER ADAMS
MR MATTHEW WILLIAM SILVERSIDES

M. David Christopher Adams occupe 7 mandats dans 7 sociétés actives,
A démissionné de 0 sociétés
Et a occupé 3 mandats dans 3 sociétés dissoutes.

M. Matthew William Silversides détient 8 mandats dans 8 sociétés actives,
A démissionné de 1 sociétés
Et a occupé 8 mandats dans 8 sociétés dissoutes.

Leur plus long mandat actuel s'étend sur 10 ans, 2 mois et 29 jours chez QP JEWELERS LLP

La trésorerie combinée à la valeur bancaire pour toutes les entreprises où MATTHEW et DAVID détiennent un mandat actuel est égale à 25,5 K£,
Une valeur totale combinée des actifs courants de 1,2 M£ avec un passif courant total de 938,4 K£ et
Une valeur nette actuelle totale de -314,7K£.

Faites vos recherches sur leurs différentes sociétés et statuts, faites vous votre propre idée vous comprendrez.

TÉLÉMAGOUILLES... ON S'EN MET PLEIN LES FOUILLES

Dédicace aux Inconnus;)

N'est-ce pas Messieurs les directeurs?

Tip for consumers:
Fuire tout simplement

Products used:
Rien

Service
Value
Shipping
Returns
Quality
Thumbnail of user jd80
1 review
8 helpful votes
October 14th, 2014

This is the third time I have used qpjewellers to buy a complete set of amethyst jewellery. My purchase was for an amethyst and diamond ring, amethyst belle necklace and a beautiful bracelet.

Each time I use qpjewellers and I am very satisfied with the high level of service I receive. The items arrive beautifully boxed and usually within one week of ordering (I have items delivered to France). Each time, the jewellery is hallmarked and shipped from UK.

I have no hesitation on recommending qpjewellers and I will surely shop here again in the future.

Thumbnail of user jonathanf26
1 review
0 helpful votes
July 28th, 2015

Order arrived quickly and jewellery looks very special indeed. I will defo be using QP Jewellers again, hopefully soon!

Thumbnail of user mirjanap2
1 review
14 helpful votes
October 12th, 2017

I ordered emerald earrings based on the picture on their web site. What I got instead looked like I piece of dull plastic. After calling their customer service and exchanging emails, I was receiving conflicting information. On the phone they told me they didn't have better quality stones, through email they offered to replace the stones with better quality stones. I opted to return the earrings and never have anything to do with them again.

Thumbnail of user jamied7
1 review
3 helpful votes
July 10th, 2013

QP Jewellers were very efficient and professional in assisting me with buying an engagement ring. They offered me a personal service above and beyond what I would have expected from an online retailer. The ring arrived quickly and I was over the moon with the quality and look.

I would have no problem in recommending QP Jewellers to anyone and have already told a number of friends about them. If you want a great quality product and excellent, personal service look no further.

I'm extremely impressed!

Thumbnail of user motingw
1 review
19 helpful votes
January 15th, 2018

I bought two necklaces from QP Jewellers, one of them was broken after it had only been worn twice. So I contacted them and was asked to return the necklace for repair/exchange. I sent the necklace to the address provided by international express post and the tracking shows it arrived in the US (apparently their dispatch/return team is based in the US) after 4 days. The tracking shows there were two attempted deliveries to the address provided and it was unattended. So I emailed their customer service and there was no reply. After 4 emails I finally got a reply from their customer service manager saying he would personally looking into this until resolved. I tracked the parcel again and there was another attempted delivery. So the return address is constantly unattended. Now it has been another week the parcel is still waiting to be collected at local post office and they start to ignore my emails again. They get a lot of positive feedback, but look what happens when they send you a defective product. Avoid buying from them!

Thumbnail of user mariel2
1 review
11 helpful votes
July 28th, 2010

My jewellery was lovely, well packaged and promptly delivered. My only quibble is that I didn't receive a dispatched message from the company, though I did get one from the delivery company. The problem with that is that it was filtered by my junk filter and I didn't receive it until late.

Thumbnail of user johnt58
1 review
1 helpful vote
October 6th, 2011

I used QPJewellers to buy a ring for my wife in September 2011. I'm not great with computers and I was taken through the ordering process by a very helpful young man from the Company. The ring had to arrive by a certain date and I was assured it would arrive in good time, and it did.

My wife is very happy with the sapphire ring and has expressed her fondness of other items from QPJewellers so no doubt I'll be back at Christmas.

Thank you for helping me make my wifes birthday extra special.

John

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From the business

Shop beautiful Gemstone Jewellery at QP Jewellers - est 1985. Ladies rings, necklaces, earrings and bracelets. With free delivery, appraisal and lifetime warranty. Discover now.

Company Representative

Thumbnail of user davida48
David A.
Typically does not respond to reviews

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