QuestionPro

I enjoy using the platform. I find it easier to use than some other survey platforms. If i have an issue, their customer service is super responsive. They fix the issue immediately. I cant say how rare that level of customer service is. Usually, getting help from a company is super annoying and time consuming. QuestionPro is super quick, friendly, and effective.

We have an enterprise licence and multiple people use QuestionPro to create anything from simple surveys to complex elections and large research surveys. We have found the tool to be easy to use for all levels of experience and a good user experience / interface for survey respondents. We have had great customer service experiences however there are often delays due to time zone differences. I use the live chat where possible and have found most staff willing to work with me to find a good solution.

The website is very intuitive and user friendly, and even when I was had a question, their tech support was immediately responsive and very helpful and clear.

This is a great tool that is stable enough for designing online forms and surveys. The customer service is always very responsible, and the chat option is a wonderful way to almost immediately get in touch with customer service that is knowledgably. At first, many advance options and tricks may not be obvious, but if you talk to the tech support, they always have a way round things to make and do the form exactly what you maybe looking for. Thumbs up for QuestionPro.

I had trouble with a very specific problem within a survey, and their customer service representative helped me solve it in about 10 minutes via chat. Very helpful feature!

I have been looking for a site to create my polls but when i was refered to QuestionPro, i ws very satified with their expereience. I was able to create the survey download the copy and share it with my class for them to participate. QuestionPro is gthe best place to create surveys.

My adviser suggested QuestionPro to me for my thesis/research so I can still perform online surveys for my study, quickly convert the data and interpret them. However, I was totally disappointed because I cannot find the calculation field and it is necessary to edit them and its value to make the form efficient and user-friendly. For $5,000 I still have to copy and paste on excel just to get results I needed. What more if I have to use this for a quantitative research? I should have used formsite for lesser cost or even google form for free.

QuestionPro customer service was awesome. The agent I talked to using the chat feature was able to fix my issue in less than a minute.

Pretty user friendly, easy to use system, although their high end options are a little expensive.

I have found QuestionPro quite easy to use and even when I have issues their support team is readily available to assist.

Here's the issue. I was filling out an online application. I was finishing the application process and another line of questioning popped up. I thought I was continuing the online application process with www.jobmagic.com, but what was really happening was another site was collecting my personal information. This has to be illegal doesn't it? The business in question is: QuestionPro
Esther LaVielle
Senior Account Manager
Survey Analytics LLC

Web: http://www.questionpro.com/

QuestionPro Survey Software
"Online Research Made Easy"

A division of:
Survey Analytics LLC
Seattle, WA, USA

I would like to thank your live chat speciality Aditya Gopalkrishnan for his operative and great service!

Aditya helped tremendously with integrations. Documentation of the procedures were also sent via email making it easy to replicate.

I wanted to create a simple calculator using a form, but QuestionPro lacked even the basic calculations field. I wonder how they are surviving the market without having anything to do with calculations in the form.

I cannot stress enough how rude their so-called support is. Take ages to get back to you and are very unprofessional. Avoid this company if you value your time and sanity. Especially avoid any guy named Andre Marques. Honestly I have never been treated so rudely in my entire life. They need to reconsider their hires at this company as I have never experienced such terrible, rude and incompetent customer service

Signed up for a free account which should give users 1000 free responses. Unfortunately our responses came in too fast and I got 1015 responses quickly and the whole account was locked! I can only access the survey if I pay for annual subscription for more than US$1000! You don't get a single response until you upgrade, nothing in between! It looks like a trap!

It might sound crazy but QuestionPro doesn't have FORMULAS! That's a very big downside to their software! How should I use it?

It's crazy how they're asking for $1500 yet they can't even do simple multiplication with their forms hahaha! I can use other survey tools and it's for free.

I am disappointed about QuestionPro. I used its services for the past nine years as a "professional licence" user. Same as before, it automatically renewed my services in 2021. I didn't check my services, and recently I found I could not get the basic features. After charging the annual fee, there was no basic features provided, for example, customize the URL of the survey, and found my survey form with a banner showing "This free survey is powered by QUESTIONPRO.COM". I was surprised that, as a paid customer, I could not get any basic features from them and treat me as a "FREE" user in the past year.

1) There was no back up plan or compensation offered to the suffered customers. QuestionPro moved the features (professional license) to higher licences (advanced level license), and at the same time downgraded the paid professional license customers to the "FREE" category by removing the previous features of professional license users. QuestionPro's customer service replied "In order to make the licenses more cost-effective, we had to reshuffle the features and revised plans based on the feedback from the clients. In this process, we had moved Advanced level features (for example Customizing Survey URLs) to higher licenses. Thus, you are unable to access the same after your last renewal. Also, please note that we have revised our plans, discontinued the Professional license, and introduced the Advanced Annual license, which is the starter license now."

2) They told you many technical reasons that they could not solve and finally I could get no services from them but there was no solution for resuming my services. They replied "Previously our product team decided to recall the customize URL option since it's become an extremely high maintenance feature, especially because of how all browsers have been evolving to not support third-party cookies. And our surveys are heavily reliant on cookies. Without this, our surveys may tend to lose data which could lead to becoming a serious issue for clients. Thus, the option was not available for you after your last Professional renewal."

3) There was no announcement about how the changes will impact to the existing customer. They said " The Professional license you are currently on was discontinued last year and you would have received email updates about it last year and early this year." I checked through all the newsletter in 2021 and 2022 that I could not find any notices and announcements about such changes to Professional licence user.

I am not sure if QuestionPro has changed the management, its current services was a really frustrating experience.

We gave a try to QuestionPro, but it does not meet our company's requirements unfortunately. All of the other functionalities are really good, but we need a calculation field as well. We were very surprised that we had to pay about $5000 just for a calculation field. We had a meeting with our staff and on the meeting, we did a comparison to other survey platforms such as Formsite, Formstack.com, Jotform.com and SurveyMonkey and these companies either offered free or a really small amount just to have a calculation field. Why the high price for something so simple? Isn't this suppose to be free or at least with a small fee to add it? We struggled to find the calculation field and then we needed to just copy and paste everything in our own sheets. Unfortunately, we will not proceed with QuestionPro. We are going to move to Formsite - our company will receive it the needed calculation field for free.

The client service is the worst I have ever seen. They have their service center in India and they are extremely bad at getting back to you if it is money matter. Im having the worst time with them to get back my money. I paid twice one month (Credit Card and check). They obviously received both payments but I have made several attempts to get my money back but this has happened. They answer my phone call and hang up on me three time already after I have done all they told me to do. I have been dealing with this issue foe 3 months already and this is the service I get. Stay away from this!

I have never experienced a more frustrating process! I have been using QuestionPro for 10 months for my company's satisfaction survey tracking. Things seemed great and very simple to use... until we needed to make some additions to our location listing. This skewed all the results and was a complete disaster. We essentially had to start from scratch with our numerical data. Then... it got even worse. We have had continued technical errors on their side for the last several months. I have been unable to run a report and send the data from the surveys and customer service has been useless. I cannot wait for my contract to end... There are so many other options out there... do not choose QuestionPro if you value your sanity.

I have used QuestionPro for some time. I stopped its service and was interested in rejoining. In attempting to do this, I could not connect to their on-line help line and then tried calling on the telephone. I was put on hold for over 30 minutes-I gave up. They were bad on service when I was a customer and they clearly still have terrible service- even for people interested in being a customer. I won't rejoin!