QuickBooks Online

I just closed my QuickBooks online account after using it for 3 hours. The system is positively riddled with bugs. You cannot unsubscribe from marketing emails, it throws up a generic "try again later" error. You cannot update company profile, it throws up an error that all fields are required even though I did carefully fill out all the fields. One form I tried to fill out had a field for State that said "please provide your phone number". And so on and so forth. I don't know how anyone can trust them to handle your financial information!

To add insult to injury, I tried to resolve these issues through Customer Support and it was an absolute nightmare. First I spent two and a half hours (!) chatting with an agent online and it was basically like talking to a bot, just repeating the same stock phrases, have you tried a different browser, have you tried clearing your cookies, etc. Next I spent 20 minutes on the phone where for every bug I reported I was told it was for my security and other nonsense. The reps were just unbelievably unhelpful and told me repeatedly that they are not authorized to open an actual support ticket or escalate any issue. Which means, effectively, that QuickBooks Online does not offer customer support, at all.

Recently switched from peachtree after using it for 17 years. Great experience using some of the apps that connect with QBO such as Bill.com, Tsheets, and Tax1099.com. I am loving the way day flows between these systems and I can fully comply with the data using Tax1099 for my year-end efiling for the contractors.