RakutenReviews 2,125

I have only good things to say. I am going to give four pieces of advice. 1. Screenshot your Rakuten shopping trip number after the order is placed if you have a browser button. 2. Activate Rakuten often. As browsing then getting to the checkout then going back into the website after changing your mind about products in the cart can de-activate. Maybe you thought you activated and it was actually a half hour before checkout and the wait de-activated and the "bag" or "cart" closed on the website. 3. Contact Rakuten about everything. They have a great customer support team. If you activated your button or went through their website the store may still give cashback even if the order was placed without the shopping trip being activated the last time the website is visited that day. If an order is cancelled, it's probably a good idea to tell customer service. I had an issue at checkout where Rakuten wasn't working properly. Somehow Shop Pay was automatically activating and asked for a code. I ignored the code request which disabled the checkout experience. The customer service team walked me through the issue. The Shop Pay issue discovery happened when I kept getting questions from Rakuten. 4. Pay attention to double cash back days and 10% cashback days. Double days and 10% or more adds up quickly. My only complaint is Rakuten could give more information on how to find and record the shopping trip number. It has taken me a while, but I'm pretty quick to screenshot the order number/placement page with the Rakuten information. I am grateful for Rakuten. They have a kind, respectful team. I am making certain I am the same towards them. I hope they don't have any complaints against me. Laugh slightly out loud

This place is a total fraud. The whole purpose of this business is cash back on your shopping. I shop a lot. Is that a bad thing? Isn't that what they want? They sent me emails of my cash back from purchases. However when time came to pay, they did NOT. They claim that my purchase are fraud? Uhh, no idea what that means and no one will explain. Basically I shop a lot and now they don't want to pay for my shopping. Well guess what, close your company because that is essentially what your business is! They barely return my emails and when they do, they come up with a new excuse to not pay me. They make up the rules as they go. This company needs to be shut down!

This was their reply to me... And I'll answer next to their reply here because they refuse to answer emails and just ignore a very good customer. And by very good - I shop a lot which is their business, people who shop!

Hi Vahlen,
For an order to be eligible for Cash Back, they must be placed by the Rakuten member and not anyone else. MY REPLY - duh, why else would I complain?!

We reserve the right to withhold, deny or cancel any bonuses and/or rewards and/or terminate your account if Company, in its sole discretion, deems any bonus and/or reward as fraudulent, abusive, unethical, suspicious or otherwise inconsistent with the General Terms and Conditions or any other applicable law or regulation. MY REPLY - I keep asking what you think is fraud, abusive, unethical or suspicious? Shopping is shopping! I'm not buying and returning. I shop. Where is the fraud or abuse in shopping?! Are you not aware of what is happening around you? We need shoppers to build our economy!

Our decisions are final. MY REPLY - terrible company. No VALID excuse. You have chosen not to hold up your end of the deal which is all your company is - cash back on purchase. I see many other people have the same issues with you.

So I say to everyone - don't stop. Keep complaining. Go to the top. THIS COMPANY NEEDS TO SHUT DOWN

Using Rakuten is a great way to make money while doing your regular online shopping! I had an issue with them mailing me one of my "Big Fat Checks" and their customer service resolved the issue within a few hours! I highly recommend Rakuten!

Absolutely wonderful customer service! Had a little issue (totally my fault) and they didn't hesitate at all to go above and beyond. I am a customer for life!

Huge disappointment. Rakuten tempt everyone with their referral programs, but all that is a bad joke. I referred my wife and they have revoked the bonuses and blocked the accounts stating that they were made by same person. I can understand that they need to protect themselves from multiaccounts frauds. Problem is that they did not even gave me a chance to prove that account was made by my wife and customer service was completely ignorant and unpleasant. On top of that they gave a point from terms and conditions that they can remove the bonus at anytime for any reason or no reason! This is just ridiculous. Do not use the service just to spare yourself nerves and dissapintment.

Don't bother using Rakuten, the customer service sucks. I helped my mother order a book and I helped her make an account since she isn't tech savvy. Rakuten detected it and thought that its me making duplicate accounts (why would I make duplicate accounts... There's no sense in doing that right) and they closed both mine and my mother's account. With that, a pleasant experience turned into disappointment. Their customer service doesn't listen to reason at all...

Everything is fine with them until you use the scam referrals they have. They keep sending you emails to refer family and friends and when you do and it happens to be a family member who lives at the same address they deactivate your account and your referrals and calls you frauds. They make money off of people by luring them with $10 or $30 bonus but they are not worth it at the end they dont give that to you but sure keeps the money you earned them. Their customer service is HORRIBLE you will only get frustration beware of them save your money and your time.