• Red Tool Store

Red Tool Store

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Overview

Red Tool Store has a rating of 3.79 stars from 47 reviews, indicating that most customers are generally satisfied with their purchases. Red Tool Store ranks 60th among Tools sites.

  • Service
    18
  • Value
    17
  • Shipping
    19
  • Returns
    9
  • Quality
    16
Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1
2
See all photos

What reviewers want you to know

Positive highlights

  • Red Tool Store had the 1/4 Milwaukee Driver I had been looking for as well as the accessories at good prices.

Critical highlights

No critical highlights yet

How would you rate Red Tool Store?
Top Positive Review

“Legitimate”

Victoria H.
12/1/22

I received exactly what I ordered at the great price and earlier than originally expected. My husband told me I was most likely getting scammed because of the price, he made me nervous. I called the customer service number and after a brief hold spoke to a really nice representative who told me everything shipped and gave me the fedex number. I will definitely buy from them again. They are legit.

Top Critical Review

“Never received items”

John L.
7/16/21

Bought a 7 piece Milwaukee tool set for $98 and I never got a response from them finally PayPal got a tracking number for a package weighing 5.4 lbs and it went to another address. There's no phone number and their email is undeliverable. Complete scam don't buy from them!

Reviews (47)

Rating

Timeframe

Other

Reviews that mention popular keywords

tool store (10)
Thumbnail of user victoriah831
1 review
0 helpful votes
December 1st, 2022
Verified purchase

I received exactly what I ordered at the great price and earlier than originally expected. My husband told me I was most likely getting scammed because of the price, he made me nervous. I called the customer service number and after a brief hold spoke to a really nice representative who told me everything shipped and gave me the fedex number. I will definitely buy from them again. They are legit.

Tip for consumers:
The company is part of tool up, which is listed on Milwaukee tools authorized dealer list.

Products used:
Milwaukee tools

Service
Value
Shipping
Quality
Thumbnail of user lesliec307
1 review
1 helpful vote
July 4th, 2020

I ordered Milwaukee sockets because you can not buy them in the stores. They came as described and pictured. When I had a question and called customer service they were very friendly and willing to help. Sometimes befor they ship your stuff they may send you an email to verify you are the person who ordered. They just want to make sure someone else did not make a big order with your card. It's easy and takes about a minute, and is actually a good thing. So just watch your emails. I will definitely be ordering from them again.

Tip for consumers:
If you do not get your email with tracking number right away. Keep watch they may send you a email to verify you made the purchase. They try to look out for their customers and make sure someone else did not make a large purchase with their card with out their knowledge

Products used:
Milwaukee sockets, and milwakee drill bits

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickir268
1 review
0 helpful votes
July 29th, 2021
Verified purchase

I recently purchased a Milwaukee Panel Saw from Home Depot and discovered that Home Depot could not get the additional parts that I needed. I discovered the Red Tool Store and they had exactly what I needed. All of the items arrived before my saw did and I was impressed by the packaging: the parts were appropriately protected without excessive packaging but enough to make sure nothing was damaged in transit. Will order from Red Tool Store again!

Products used:
Dust collection it, wheel kit and arm extensions

Value
Shipping
Quality
Thumbnail of user jeffj1032
1 review
1 helpful vote
July 30th, 2023
Verified purchase

Everything was delivered correctly and on time. Very impressed. I'd recommend for anyone looking for a place to pick up some good Milwaukee tools.

Products used:
A set of SAE and metric nut drivers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnd4171
1 review
0 helpful votes
October 2nd, 2020

When I reached out to customer service rep, she was beyond curtious, and helpful, she went well above, and beyond, to help me with all I needed. I only rated four stars because I was not too crazy about shipping times, I don't know, Maybe I've just gotten too used to that other site, but for the most part all went very well, and the item I purchased is so very much beyond impressive, no complaints what-so-ever, MILWAUKEE part #2852-22. All I can say is the tool has the most breaking torque of any 3/8 drive cordless impact gun I've ever seen 600lbs off, and 450lbs on some 1/2 inch air guns don't have that power

Thumbnail of user krystleg10
1 review
1 helpful vote
December 29th, 2020
Verified purchase

This company was very quick and easy to deal with. They answered my shipping questions very quickly as well.

Tip for consumers:
Site was able to be used with ease

Products used:
Jackets and batteries

Service
Value
Shipping
Quality
Thumbnail of user johnl4105
2 reviews
2 helpful votes
July 16th, 2021
Verified purchase

Bought a 7 piece Milwaukee tool set for $98 and I never got a response from them finally PayPal got a tracking number for a package weighing 5.4 lbs and it went to another address. There's no phone number and their email is undeliverable. Complete scam don't buy from them!

Tip for consumers:
Complete scam! Company

Products used:
Never received anything

Service
Value
Shipping
Returns
Quality
Thumbnail of user calvinj102
1 review
0 helpful votes
January 29th, 2023
Verified purchase

I feel bad for the people who had negative reviews.
I ordered two items from this site and my TWO 3/8" Hex hole-saw extensions came quickly. Not to mention, they had best prices.
I would recommend, based upon my experience

Products used:
Milwaukee 48-28-2010 6" QUIK-LOK 3/8" Hex
and also
Milwaukee 48-28-2020 12" QUIK-LOK 3/8" Hex

Service
Value
Shipping
Quality
Thumbnail of user miker938
1 review
0 helpful votes
August 29th, 2020

Only place nationally I could find this red hot item and it was my first time shopping from the Red Tool Store. Love the product, people were very helpful during my call will definitely. If I were to give anything less then five stars it would be on the shipping company. I watched the package and it took 4 days longer then it was suppose to, if was suppose to be delivered on a Friday and didnt arrive until the following Tuesday. Worth the wait but like a little kid waiting for Santa to arrive.

Thumbnail of user jessem667
1 review
1 helpful vote
November 16th, 2022
Verified purchase

Excellent delivery time,products were exactly what I needed. Website easy to use, easily made my payment. Will definitely buy more from them. Great job Red Tool!

Products used:
Tools

Service
Value
Shipping
Quality
Thumbnail of user jm986
1 review
0 helpful votes
April 1st, 2020

Love the set up wanted a med sweatshirt in grey none available anywhere. Maybe a two way zipper on both inner and outer coats so you don't loose heat if you need to open.

Thumbnail of user aaronm1077
1 review
0 helpful votes
May 1st, 2023

Went to Home Depot, the Milwaukee M18 pole saw was $349 tool only. Red tool store has it for $299 which came with a battery, the battery home depot was selling for $199.00. Red tool store saved me a lot of money, shipping time was manageable, and they offer different payment methods which was nice.

Products used:
M18 power tools

Service
Value
Shipping
Quality
Thumbnail of user joseg506
1 review
1 helpful vote
August 27th, 2020

Everything came as specified on the site. I appreciate the great service. Highly recommend this store.

Thumbnail of user billyl64
1 review
0 helpful votes
April 2nd, 2020

The tool took almost a month to get to me but when I got it I was happy to use it. I sold my old one for half the price of the new one and you all made two happy campers.

Thumbnail of user brianw1123
1 review
1 helpful vote
September 29th, 2020

Love Milwaukee tools. The red store got me my items quickly. It's nice getting it directly from them, not a box store.

Thumbnail of user vinnyl0302
1 review
0 helpful votes
February 29th, 2024

My company trucks are stocked with Milwaukee equipment. The tools were exactly as ordered and at the best price I have found for the items I ordered. I will order from them again.

Thumbnail of user arnolda62
1 review
0 helpful votes
August 19th, 2021
Verified purchase

Save yourself time and headaches.
I ordered a pole saw kit from these misfits. It was 20 dollars cheaper than other places. Good deal? Wrong! They shipped me a weed trimmer. Contacted them and they said sorry. They would send a return label and I could return the product and then they would ship the correct tool. I live out in the country, and after spending several hours trying to find someone to ship the wrong product I ended up calling FEDEX to come and pick it up. Asked Red Tool for some type of compensation, they said they would send the correct tool when they received the wrong tool back, Oh how generous! Now I will be waiting 2-3 weeks after waiting a week to get the wrong tool. Highly recommend spending the extra 20 dollars and getting from a reputable company.

Tip for consumers:
DON'T

Products used:
still waiting

Service
Value
Shipping
Returns
Quality
Thumbnail of user bernhardk14
1 review
1 helpful vote
July 3rd, 2020

I was grateful that they had the tool that no one else had locally and I appreciate that they sent it as quickly as they did

Thumbnail of user gp152
1 review
4 helpful votes
March 11th, 2021

I saw an advertisement on the red tool store website and ordered 2 items. There was a delay in shipping so I called to see what was up. After talking to the customer service person I was informed that I was not getting what I ordered and that there was a mistake in the advertisement. So I called back and talk to a manager and she informed me that there going to refund my money and return the shipment back to their company. And I said that you need to honour the advertisement. She then said no we don't. I then asked for her name or badge/ employee #. She said that she is not comfortable giving any information to me and abruptly hung up on me.

Tip for consumers:
Call and ask if the ad is correct before ordering!!

Products used:
None, they wouldn't honor their ad

Service
Value
Shipping
Returns
Quality
Thumbnail of user kylec564
1 review
0 helpful votes
March 15th, 2021

I ordered the m18 Milwaukee blower as it came quick and in perfect condition nothing wrong with it I would definitely recommend this website

Thumbnail of user randyh658
2 reviews
0 helpful votes
February 24th, 2024

I have purchased many items with your company; every time is a good experience. I love the Milwaukee Brand and have had good luck with them. Highly recommend!

Thumbnail of user blairh85
1 review
0 helpful votes
May 21st, 2022

We ordered a grinder and it was delivered fast and with no issues. We would order again from here. Very satisfied

Thumbnail of user lindac5411
1 review
0 helpful votes
December 30th, 2023

Great tools and great service. The tool was shipped right away. My husband loves it!
The price was the best I could find.

Thumbnail of user micheles700
1 review
1 helpful vote
October 28th, 2020

I ordered an M12 heated jacket kit. It arrived a day early and was exactly what I wanted. Also, Red Tool Store sold it $50 cheaper than "big box stores". I was so happy I ordered 2 more jackets for Christmas presents.

Thumbnail of user isaacb100
1 review
0 helpful votes
September 29th, 2020

On time delivery, good price, quality merchandise! I needed a work light for my painting business and purchased a tower light and it worked great to get the job done.

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3.8
47 reviews
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