Rent A Smile

Their service is just great! They went that extra mile in making sure that all my tasks are done exactly as I wanted them. Using Rent A Smile's virtual assistant service has made my life easier and I get more time to spend with my family and to pursue my interests,

HORRIBLE i got a "three day trial" and after they told me they couldn't do the task, never bothered to respond. I used another service (pepper VA) and they did it in an hour. Note, they don't tell you where they are located, their number doesn't work, and they use fake names. Here's a transcript: 15:14:31 Thank you for contacting us. An operator will be with you shortly... 15:14:31 Visitor: hi, this is [] again, still no update on my report 15:15:32 Operator Richard joined the chat 15:17:32 Richard: we have informed the manager and he will get back with you. 15:17:52 Visitor: how long ago was that? 15:18:04 Visitor: what is your manager's email address? 15:19:59 Richard: I have just checked and Sid has send you an email response to your request 15:20:08 Visitor: he said he couldn't do it 15:20:12 Visitor: what is your manager's addrss? 15:21:17 Richard: *******@rentasmile.com 15:21:29 Visitor: what is your company's phone number? 15:22:02 Richard: The number is given in the website. *******189 15:22:08 Visitor: that number is dead 15:22:11 Visitor: it doesn't ring 15:22:15 Visitor: can you haveyour manager call me 15:22:49 Richard: ok I will pass on the request to the manager 15:24:47 Visitor: when will he be calling? 15:25:55 Visitor: also i just emailed Sid back with further instructions, can you confirm that he got them and that he will complete the project 15:27:34 Visitor: hello? 15:27:45 Richard: I have informed the manager and he will call you. 15:28:18 Richard: Yes he has received the email 15:28:29 Visitor: And is he working on the request? 15:28:45 Visitor: I don't have time to make sure that he actually does the report I asked him to 15:29:08 Visitor: I literally asked for his assistance more than 24 hours ago and he still hasn't sent me anything 15:30:17 Richard: Sid will send a response to the request 15:30:26 Visitor: when? 15:30:41 Visitor: also, where is Clark based and where is Sid based? 15:32:16 Richard: Currently he is on another task and will get back to you. 15:33:08 Visitor: Please answer these questions: a.) when is the manager calling me, b.) where is Clark based, c.) where is Sid based 15:35:11 Richard: The manager will call you now 15:37:09 Visitor: And these: b.) where is Clark based, c.) where is Sid based 15:37:17 Visitor: Also my phone is not ringing, are you sure he is calling 15:37:42 Richard: we are calling you on the number that you have provided 15:38:00 Visitor: b.) where is Clark based, c.) where is Sid based 15:38:09 Richard: [] 15:38:38 Visitor: call this number as i'm traveling: [] 15:40:17 Richard: We will not be able to call you on this number. We can call you only on the number you have provided in your account 15:40:25 Visitor: why? 15:40:35 Visitor: why? 15:41:50 Richard: on the free-trial We call the customer only on the number provided in his account 15:41:58 Visitor: that is absurd 15:42:08 Visitor: OK, give me your direct number, I will call you 15:42:23 Visitor: (not the US number as it doesn't work) 15:42:56 Richard: I do not have any direct number since I am on chat 15:43:08 Visitor: your manager's number 15:43:19 Visitor: if he can't call me, then can your manager email me? 15:43:33 Richard: yes he will email you 15:43:38 Visitor: when? 15:43:44 Visitor: what is his number? 15:43:51 Richard: by end of the day 15:44:03 Visitor: it is end of day 15:44:11 Visitor: what is his number, then 15:45:31 Richard: I will not be able to give the direct number of the manager without his approval. 15:45:37 Visitor: can you ask him for approval 15:45:41 Visitor: or have him call my cell 15:46:03 Richard: Ok I will forward the request to the manager 15:46:17 Visitor: where is the manager based? 15:48:30 Richard: The manager will give you all the answers within a couple of hours 15:48:39 Visitor: where is the manager based? 15:50:54 Visitor: hello? 15:53:54 Visitor: are you still there?__ 16:05:31 Thank you for contacting us. An operator will be with you shortly... 16:05:37 Operator Gary joined the chat 16:05:57 Visitor: Gary, please have your manager call me 16:06:06 Gary: who are you 16:06:37 Visitor :[ ] 16:06:38 Visitor: [] 16:06:44 Gary: regarding? 16:06:59 Visitor: a task I sent to Sid. 16:07:03 Visitor: he keeps on saying he can't do it 16:07:16 Visitor: i literally had to do half of it for him 16:07:18 Gary: ok, i will send your info to sid 16:07:27 Visitor: Not to sid, to your manager 16:07:31 Visitor: i want your manager to call me now 16:07:36 Visitor: your 210 number doesn't work 16:07:46 Gary: i will forward your request to him 16:07:53 Visitor: please ask him to call now 16:07:56 Visitor: when will he call back? 16:08:03 Gary: i will forward ur request 16:08:18 Visitor: when will he call me? 16:08:24 Gary: i will forward ur request 16:08:36 Visitor: look, i'm going to be honest, i'm a trial customer, and our newspaper is doing a review on VA's. 16:08:44 Gary: ok 16:08:49 Visitor: this gives a really, really bad impression of your service 16:08:53 Gary: ok 16:09:01 Visitor: for example, this transcript will be a part of the online review. 16:09:05 Gary: ok 16:09:09 Visitor: now, please tell me, when is he going to respond 16:09:13 Gary: i will forward ur request 16:09:18 Visitor: when is he going to respond? 16:09:23 Gary: i will forward ur request 16:09:31 Visitor: where is he based? 16:09:35 Gary: i will forward ur request 16:09:40 Visitor: where is he based? 16:09:43 Gary: i will forward ur request 16:09:53 Visitor: where is he based? 16:09:57 Gary: i will forward ur request 16:10:00 Visitor: where is he based? 16:10:04 Gary: i will forward ur request 16:10:13 Visitor: haha you guys are a really bad service. 16:10:18 Gary: ok 16:10:20 Visitor: what is his number? 16:10:26 Gary: i will forward ur request 16:10:33 Visitor: what do you mean? 16:10:38 Gary: i will forward ur request 16:10:42 Visitor: huh? 16:10:46 Gary: ok 16:10:51 Visitor: i don't understand 16:10:55 Gary: ok