Reptile Basics Inc

I ordered some heat tape. $20 purchase before shipping. It never arrived. Sometimes packages are late I order a lot of stuff and it happens to me often. I reached out extremely friendly. My response was minimal and rude. I was told that it had been ALMOST a month. Not even a month from purchase. They then stopped responding to me, never refunded me, nothing. Thanks Bobby. Your heat panels where already questionable with the plugs. Now I get hassled and robbed out of $20+. I hope nobody EVER gives them their business again. They certainly won't be getting mine.

Placed an order for the VE-super 70 rack and came within 2 weeks and had no issues putting together. The bins came in a separate box however arrived cracked in all the same corner from shipping. I reached out to Bobby and he immediately sent new ones. Im very pleased and couldnt be more appreciative. Thanks again.

Wanting to see if I was double billed for an order and the guy on the phone, instead of looking the order up, made the interaction very difficult by insisting I send an email rather than him looking it up while we were on the phone. Then proceeds to suggest that I am unreasonable for wanting this information as we spoke. I would not recommend this company for anything whatsoever!

Bobby gave incorrect advise and will not accept a return. I was prepared to purchase a radiant heat panel, a thermostat together both items would have been over $250 in sales. He is willing to lose a LARGE sale over a useless $37 bulb. Very bad business practices. Do yourself a favor and shop elsewhere.

I recently tried reptilebasics.com, for the first time, to order some supplies online. Shipping was fast.
Products were exactly as described. Pricing was very reasonable. I recommend Reptile Basics Inc..

Just ordered replacement tubing for rat watering rack as had a couple rats get out an chewed tubing. Also got disinfectant concentrate for cleaning tubs quick shipment an decent prices as always

Yall DO NOT order from this company. I spent over 100 dollars on lights. As their website says to allow 5-7 days for processing. I hadn't heard anything as of day 6 so I reached out via email. I got a response that was very basic... simply asked for more days... would specify how many more days just that they needed more days... which I'm okay with, but give me a time line. Bobby also offered me a refund, I told him at this time I wasn't interested in that (as I've already waited 6 days) but should I chose to ill have my bank do it so I dont have to wait ANOTHER 6 days to get my money... i guess he didn't like that answer and canceled my order despite me telling him that's not what I was wanting... simply wanted a time line for when my items will ship... Moral of the story is stay away from this company, spend your money with a company that cares about their customers/clients.

Reptilebasics.com has excellent hides for a great price. I have ordered from them multiple times & have never had a bad experience. I would give 5 stars but they are often "out of stock" on items I need to order. Some larger hides i have from them have warped over time also. Overall I would recommend ordering from them.

I never got my item from them and asked them for a refund and i was rudely told i should shop elsewhere. I will never shop at this place again especially with their nasty attitude.