Republic Services

Have had RS for over 30 yrs. In the beginning you could put out trash in bags, bundles, and boxes. Would take it all, house trash, grass, leaves, branches. Then came the rolling trash barrel. Now allowed only four kitchen bags of trash and the price is $100 a month. Plus we now have added a fuel surcharge, even though fuels prices. No yard waste unless it fits in the barrel. It's a rip off. Trashcan is a wonderful guy, but the company, owned by none other than Bill Gates, is a money grubbing bunch of shisters.

Worst customer service I've ever experienced. Ordered a dumpster didn't arrive, no call, no text. Tried again with them on the phone through the whole process for 2 days later. Once again didn't arrive no attempt on their part to contact me and let me know. Ended up paying for guys standing around with no dumpster. Their rating should be in negative numbers (way below zero)

I've been a customer of republic service for the last 6 months. Since Christmas week my trash and recycling have not been picked up. There are a total of 3 pick ups scheduled per week, two for trash, one for recycling. They have not made ONE single pickup in the last 3 weeks. Not one. My trash is inside the bins and not overflowing, and it's sat at the curb waiting that whole time. I've called probably 6 or 7 times. They keep saying they are investigating the issue and sending a truck to get my garbage. It has not happened and nothing is being done. My bill is up to date which I've confirmed several times when I've called. I even went as far as to write a sign on cardboard with paint saying that this is on their route with the company name. I am beyond fed up. It's been several weeks of me paying for a service I'm no longer receiving. I don't want anymore apologies from the company. I want them to hold their drivers responsible for it. I'm not new to the route. As stated I've been on it for 6 months so I'm seriously not understanding the issue here and working with the company is obviously getting me no results. At this point I will be looking to take my buisness elsewhere but it's absolutely ridiculous and not at all professional. It's actually quite ironic they're a trash and recycling company because they are quite literally a trash company. If I could give zero stars, I 100% would.

We moved to the mountains of Tennessee a few years back. When looking at the property we knew that rolling a can up and down wasn't feasible, so I called Republic. Before settling on proceeding or needed service, they sent a truck out to see if they could service our property, as our driveway is a 19• angle.
We came up with a solution of them changing out our dumpster monthly vs trying to empty it.
Our driver Andy is the nicest man and we've had no issues. I recommend them

Horrible customer service. I made plenty of calls where they don't show up.because of snow or movie or lack of drivers. When I called to cancel it took three days and three phone calls.This company is third rate,

The truck driver did not pick up the garbage and I called early yesterday and they agreed to stop by during the afternoon and no one came. I called early today and they informed me that they canceled the order for my call yesterday because the driver reported that the garbage was not outside. I ask to speak to a supervisor because I have evidence from the cameras in my house where the garbage containers were outside the night before and they were scheduled to come today and no one came either.

My company signed a 3-year contract with Republic in 2017. We noticed over time the bill increased more and more and eventually with all the added fees; the bill ended up being three times more than originally. So, in Jan 2024, we decided to switch companies. I called to cancel service and they told me they would pass the message on to the sales rep. The sales rep called the next day to try to "help" me lower the bill. After she quoted a price that was still much higher than the competitor, I stated that I wanted to cancel the service. She then proceeded to get an attitude and threaten us with an "early termination fee." I asked how a fee could exist if we fulfilled our 3-year contract and she stated that the contracts continue and renews every year until you cancel it. I have never heard of such a shady practice from any business. So, it is an endless contract you are stuck in essentially,

Republic trash service is inferior in customer service. They refused to pick up my trash after we missed trash day. The woman on the phone would not schedule a pick and only offered where the local landfill is.

If I could get another company to pick up trash I would. They quit picking up recycling then increased their price. I put my collection on a travel hold they keep forgetting what was done and then they charge me five dollars when I call to remind them I am on vacation hold.

Left a couple of empty boxes next to my recycling bin because it was full and the clucks totally disregarded them and left them behind.

I had been with Republic Services for 11 years. I had signed a contract for 203.00 per month. I was reviewing autopays and saw I was being charged 500-600 a month. The CSR was a complete hag. I switched services to another company. They charged me 3200.00 to close the account. They didn't show up and overcharged many, many times. Do not use them. Fair warning.

Told us it was $150 to pick dumpster up plus weight. We were then charged $750 deposit. The do send a contract which i should have read instead of letting office sighn. I have been charged over $1000 to get rid of $200 worth of trash. I am making a video of everything. Now after telling them to take dumpster they dropped another one off while we were off for memorial day 4 day weekend so the can try to charge me another $500!

My bill was increased without notice, looks like my bill was doubled, some weeks I didn't even have trash to be picked up charged anyway, never received any bills since I started with them. Looking for a new provider

Raised rates without notifying...from 318$ per month to 1861.41...wont reimburse after years of overpaying.

You should check him out he is on meth everyday he hides pee do he can pass a drug test and he hides the stuff in his sock in boot. Do what you want with this just trying to let you know!

The price goes up each and every bill with a tiny disclaimer on each invoice that says "Please note that your next invoice may reflect a price increase". My bill has literally doubled since republic purchase the trash company from our previous trash provider. It is absolutely ridiculous that they raise the price each and every month with little to no explanation. When do the prices quit going up?

My bill was 175$ and i never pay less than 300$, this month charge me 650$ said overload and i never had overload.
Called them to send me proof for that and no respond.
I'm about to cancel the service
Be carful for those people never deal with them

Service is not good. We only used on vacation home. They can never keep straight dates that are supposed to run. Simple I asked for service April through October. I Just got charged AGAIN this year after being asked to stay with them another year. Stating that it was clearly in their system correctly now. Never Again!

If you choose to give this company your business be prepared to go down a one way street...only their way! Our company was with them for 11 years. Zero missed payments, zero late payments & zero returned checks. Prices go up constantly. You have to give them 60 days notice, in writing, in order to cancel their service. I emailed them the cancellation letter to the email address they provided. Never heard a word. Called. They transferred me to my rep. I've never met her, didn't have her phone number or her email address. She told me they did not receive the cancellation notice (that it was my fault that I sent the letter to the wrong address - even though they gave me the address) and they would not back date it. My original email never kicked back so I had no idea it was in lala land. My contract expired 11/1/23. They would not cancel my service due to the letter not going to my rep and informed me that I would have to stay with them until 11/30/23. When I received my bill for November 2023 it was $150 higher. When I asked why I was told that my contract was expired and I had a price increase. I hate it that I was loyal to them for so long. I've found another company for literally 1/2 the price. Republic Services is terrible. If they don't like what you are saying they'll just hang up on you. Shocking to me as a business owner. And reaching out to their manager is a joke. I truly hope that all the bad things they are doing to people come back to them 10 fold! I would prefer to give them a negative star rating but that's not an option. Really crappy people to deal with!

I'm literally disgusted with this company we had them from almost 2 years and it's always a bill here and a bill there in a five dollar here and a $10 they're in a $35 here literally pause our service for the summer because we would not be here and that was fine and dandy the bill was all pill paid up. They sent us another bill for $6.59 then today I got another bill for another $35. We haven't used them and two months stop trying to get money from people just because you're not doing well. Your company is poorly run and your representative Cindy has a very piss, poor attitude.

They ran my debit card 3 different times in one month. When I tried to get them to pick dumpster up from location. They billed me for another 3 months. The manager on the local staff team actually told me to stop payment or I would continue to be build. After signing documents to close out the account they sent another bill two months later that I'm having to fight so it doesn't go against my credit. This company is the epitome of a nightmare! Mark Leblanc Acadiana Cabinets LLC

I just want the service I'm paying for. My trash has been left several times, and Im told they'll come tomorrow. They pick up across the street? Like WTH?
TERRIBLE CUSTOMER SERVICE

They might show up when they are supposed to but don't hold your breath. If they spill trash out on the ground they leave it there. Watched one driver use the pickup arm to smack the can sideways so hard it came within 2 inches of hitting my brother's truck. Driver too damn lazy to get out to see they had already been emptied an hour earlier from a different truck. They hire some damn dumb drivers. Obviously piss poor communication. They absolutely suck. Never would recommend this company. Only plus is my pickup is included in my rent. Or else they'd be gone.