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Overview

What reviewers want you to know

Positive highlights

  • Its easy to understand your web site and the products.
  • Maybe you should wait until merchandise has been received before asking about shopping experience.

Critical highlights

  • easy web site to use.Customer service has an obligation to inform you if there's a problem with your order.
How would you rate RE Williams Contractor?
Top Positive Review

“The site is quick, clean and easy to use”

David P.
4/19/19

The site is quick, clean and easy to use. That's all you can ask from a web design standpoint. The products also look to be very high quality (I haven't installed them yet). And, made in the heart of the USA in Wisconsin. I love buying from and supporting local and national manufacturing companies. I recommend displaying a "Made in America" point on the product slides. I had to find the manufacturer's address to find out which made my decision to buy immediate.

Top Critical Review

“The ordered light bulb did not work”

Elizabeth C.
6/2/20

The ordered light bulb did not work. I had to pay 10.90$ to return it, and also was told I had to pay for the original promoted "free shipping" since I returned it. No consideration that I returned it because it did not work. So I paid 32$ for a lightbulb that did not work, and 22$ for shipping, so my refund will only be 10 $. I lost 22$ on this. I will never order again.

Reviews (303)

Rating

Timeframe

Other

Reviews that mention popular keywords

web site (8) shopping experience (6) customer service (8) delivery time (3) checkout process (3) great service (3) phone number (3)

Reviews from Related Businesses

Thumbnail of user dawns201
Dawn S.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Hoped that delivery is quick as placing the order. Amazon gets it there faster, but this pricing was better.

Thumbnail of user billc259
Bill C.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

fan is supposed to include thermostat but order does not say

Received today all is well with me .. Thanks

Thumbnail of user veryp3
Very P.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Just ordered my lintEater rotary dryer vent cleaning kit. Will have to see how it works till i get it. Till just have to wait.
Blue Skies every one!

Thumbnail of user gregm202
Greg M.
4 reviews
0 helpful votes
June 29th, 2017
Verified purchase

So far, very good. I have only placed my order. It has not been shipped yet. But, I the company before placing my order, and the service rep was very knowledgeable and professional. Checkout process was easy.

Thumbnail of user miguelc67
miguel c.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

yOU SHOULD NOT HAVE THE MESSAGE SAYING THAT YOU HAVE FREE SHIPPING FOR SOME ITEMS. yOU EITHER OFFER FREE SHIPPING, OR NOT???

Thumbnail of user joelg74
Joel G.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Dear rewci.com,
As always it is a pleasure doing business with you. Ordering the Telesteps ladder was a breeze and it arrived earlier than expected which meant our inspector could get out in the field ahead of his expected return to work.

Sincerely,
Joel Gregory

Thumbnail of user bobp147
Bob P.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Need to know shipping point to see I want to change shipping method. Not sure why it took three days to arrive if it was priority delivery, otherwise all is well.

Thumbnail of user tinsleys
Tinsley S.
0 reviews
0 helpful votes
June 29th, 2017
Verified purchase

Its easy to understand your web site and the products. This is my 3rd fan that I have ordered from you.

Thumbnail of user augustam1
Augusta M.
2 reviews
0 helpful votes
June 29th, 2017
Verified purchase

Shopped w RE Williams Contractors in the past. Like their site and products. Stopped carrying the overhead storage racks I liked though! :-(

Thumbnail of user charlesg175
Charles G.
2 reviews
0 helpful votes
June 29th, 2017
Verified purchase

The web-site made it easy to place an order compared to all other sites & companies I have ordered from in the past. Delivery was very quick. I used rewci because of the free shipping when others were charging for delivering the same product. Very impressive service and IS tools.

Thumbnail of user georgey32
George Y.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Very good.. The site didn't tell me how long it would take before I would receive the ladder. Thank you

Thumbnail of user hollyb123
Holly B.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

These replacement feet for the telescoping ladder #1205 were ridiculously expensive and although the shopping experience was great, I will look for a different option next time if I need to replace these.

Thumbnail of user charlesn48
Charles N.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

The Site was very easy to use and the turn around time from placing the order to receiving it was less than a week. The product was as advertised and because of it's small size it fits under the bed with ease. Another nice perk is the storage bag which most other latter's of this type don't have. Finally, it should be noted that our house has modern window sills which are narrow in comparison to older homes. The latter hooks fit our windows perfectly, so not a problem. I'd buy another.

Thumbnail of user charlesk104
Charles K.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

I received it a lot sooner than I expected - thank you!
The unit looks great and seems to work great so far.
The only complaint is that on the website, the unit's color was white.
The unit I received was black - not a big deal.
I just turned it on today because the weather got colder.
Once I confirm that it meets my needs, I plan to order several more.
Thanks again!

Thumbnail of user jann34
Jan N.
1 review
0 helpful votes
October 22nd, 2016
Verified purchase

A pop up appeared stating if I completed the order it would be tax free....however I was still charged $1.98 tax.

Thumbnail of user gregh126
greg h.
0 reviews
0 helpful votes
June 29th, 2017
Verified purchase

Item was sent Priority mail. Was ground service available? If so I must have missed it. I don't recall having an option.

Thumbnail of user glendaw17
Glenda W.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

It is great to find a needed item so easily on line and arrange to buy it and have it delivered to my home. Your site was easy to navigate and I really appreciate that.

Thumbnail of user ellab48
Ella B.
1 review
0 helpful votes
September 29th, 2016
Verified purchase

Easy to order, a bit pricey. The fan was bent a little but not bad. Not installed yet, hopefully it will work o.k.

Thumbnail of user terisag
Terisa G.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

all went smooth from ordering to delivery. No instructions with the remote so had to look them up online to figure out how to get the remote to sink with the fan. It does work.

Thumbnail of user eileenc41
Eileen C.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Website contained pertinent info about the product to ensure correctness of order.
UPS ground shipping fee a bit high. Would prefer USPS shipping,

Thumbnail of user jeffc204
Jeff C.
1 review
0 helpful votes
October 18th, 2016
Verified purchase

your homepage advised of free shipping, but when I placed the order, there was no mention of free shipping.

Thumbnail of user ceciliah16
Cecilia H.
2 reviews
0 helpful votes
June 29th, 2017
Verified purchase

More expensive than my original supplier but it appears you can ship immediately instead of late December

Thumbnail of user maryg359
Mary G.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Easy to find the parts I needed. Appreciate the hard work put into the website to make a very user friendly store. Thanks

Thumbnail of user daled135
Dale D.
2 reviews
0 helpful votes
May 25th, 2020
Verified purchase

Good value and quality product. Only complaint is that I could not find a tracking number to trace shipment and arrival date. Otherwise, I'm very satisfied.

Thumbnail of user se90
S E.
1 review
0 helpful votes
March 17th, 2020
Verified purchase

Great people, great products, great prices, shipping a little bit expensive ! Highly recommended !!!

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4.5
303 reviews