Rockler Companies Inc.

Ordered a Jet drum sander on March 5,2024 got notice from Rockler it was back ordered and would ship 4-4-2024, after not receiving tracking information from Rockler I call them and emailed them. They told me they look into where my order was. A week later I received an email from Rocker stating it possibly could ship on 4-24-24. I asked them to hold the order until I returned from a trip as I would not be available to receive the shipment and if that could not done they should cancel my order. There answer was they cannot hold the shipment and the order would be canceled. I guess Rockler has plenty of business and can afford to cancel orders instead of working out something as they have had almost 2 months to ship my order and did not causing me to request them to hold my shipment until I return from my trip.
I will when I return just buy a drum sander from someone other than Rockler. I did buy my Jet dust collection system and my Sawstop cabinet saw 1.75 along with many other wood working items from them. I'll have to find shop elsewhere. Amazon has most everything one needs. Mike

I ordered a Jet table saw on 12/2/23 online under a promotion period that waived shipping fees. Charged immediately with the order being placed. Original ship date was indicated as 12/12/23. On 12/12/23 I received an email stating backordered item and new shipping date of 12/26/23.12/26 ad another email stating 12/30. On 12/30 an email stating please wait and another expected date of 1/1/24.1/1/24 and another email asking me to call them and I was given a choice of either cancelling my order or waiting- new expected ship date of 2/30/24. I called them and was told they could send a message to Jet and I would hear from them within 7 days. When I called back on day 7 after not hearing from them, I was told I could continue waiting and that they would reach out to Jet again. 2/12/24 and I called Rockler back because they still had not called me. I was told that they knew nothing further, but I could continue to wait with the new expected ship date of 2/30/24. I told them this was not acceptable and that I would like to cancel my order. I was told that they would have to contact Jet to make sure that my order was not being processed and that this would take 7 to 10 days. If they heard back from Jet that it was not being processed then they could refund my credit card, but that would take another 7 to 10 days to reflect. This is completely unacceptable. I searched everywhere online for a contact number for Rockler to address this with someone at corporate. I located 4 numbers, but they all feed into the customer service department which has already proven to be useless. I have now escalated this situation to my credit card company. I am also doing multiple reviews on multiple websites to warn people of terrible sales practices by Rockler.

I ordered a miter guage from Rocker. It arrived damaged so I contacted them and they requested photos. I emailed them photos and requested a return authorization number (their policy). They never responded even after several attempts. Beware if you order from this company as they will not accept returns even if the item was damaged.

I put something in my cart thinking I could get free shipping for 49.99 which I had in my cart.at checkout it went to 59.99...and they charged me for shipping and I could buy it from Amazon with free shipping for the same price..

My cabinet shop shut down to receive a new 3000.00 dust collector. It got heavily damaged in shipping and couldn't be used. Finally got a smart mouthed woman that didn't know how to handle it w shipping co. She promised me her supervisor would call right back. Now it has been 2 weeks and they are saying a month until I can get parts. My shop has lost lots of money but they could care less.

Rockler will charge your credit card far in advance of shipping your item. They say they will offer to cancel your order and then slow drag their feet creating a burden on the buyer to follow their every move. I will never believe they have the ability to ship a tool again.

A good place to hunt for out of production tools. I've bought tools from Rockler many times and it was always a good experience.

Ordered a Murphy bed. Package arrived destroyed. They would not refund, and expected me to eat it. Everyone was shocked at the condition. The box was torn up, the contents spilling out. They told me I have to buy a box, package it up, and then work with UPS and my shipping department to send it back. This is a 200lb box, spilling all over a garage floor in a large multi-tenant apartment complex. Customer service was super unprofessional and disrespectful.

Rockler's website shows free shipping on orders $50 or more, yet they keep trying to charge me twelve bucks for shipping, and their site is slow slow slow to load images and update cart prices. Their store-branded products are average at best -- the blue aluminum clamps in particular are a pain in the butt to use and very poorly designed -- no matter how cheap they may be on sale, don't buy them; you will regret it every time you use them.

I followed their return instructions exactly as told. They say they never got it but USPS shows it delivered. The aren't giving me my money back and have my product. So I'm out $400 plus the $57 that I paid for return shipping. Plus the tools were poor quality and over priced. Don't buy anything from them.

I ordered two sets of wardroble rails on March 16, it's now April 25 and they still don't have a delivery date! How a company this size has such a slow delivery is beyond me. I'll never buy anything from them again.

Will never buy anything from them again. Got a coupon in the mail for free shipping on orders over $49. Was shocked to see a $50 dollar shipping charge. When I called them next morning, they said the order already shipped out, and there was nothing they can do.

They sent me warped twisted wood and did not respond to ANY request. I eventually escalated a claim to paypal but was denied a refund. Rockler sent me a return label but NEVER refunded my money. Now I have no product and lost my money. ONLY deal with these people if you use a legitimate credit card. In fact...just don't

I posted a previous review stating that negative reviews may are not posted.
Shortly after my post rockler contacted me ( i believe it was from my earlier attempt to contact them).

Long story shortened, it appears that the site may not interact with mobile devices (i had used an iphone6). It appears like rockler is receiving the review, but rockler does not receive it. The site even does an email confirmation.
I should mention i could not order using my mobile device. At the time, i did not associate that with a possible site problem.

This bench is a decorative piece only. Seat height is 2 1/2" too low.
Don't waste your money. Junk!

I purchased a product of theirs from an authorized retailer and upon its arrival discovered that I needed more parts to function. While the box and the manual listed the additional parts, the website listing did not. I tried to order the parts needed from the original retailer (large company with a smile logo) and discovered they don't sell the parts. I contacted customer service for both companies and was told to work directly with Rockler. Rockler blamed their retailer for the description error, and were overall just really unpleasant to work with. Given that their return policy is junk as noted by other reviewers I ended up buying the part I needed from them, and paying extra for shipping but it will be the last item I ever purchase from their company. Which is a bummer because the product itself is a neat piece of kit, just Rockler is miserable.

Shipping in 3 to 8 days? More like shipping in your dreams! They show no remorse and have no intention of switching to express shipping to compensate. Avoid buying online from them unless you can afford to wait 15 days... Order n *******1842 23rd of sept maybe arriving the 6th of october!

My husband is building a his dream workshop and Rockler was offering a $100 credit toward an expensive dust collection system he needed, and Rockler's products ARE good quality so he chose to buy their system. He was charged the full amount, without the $100 credit. He called Rockler and has spent over an hour with different people, explaining the situation - all he's been told is that on their end, he seems to have gotten the $100 credit. He offered to send them his credit card statement showing the amount he was charged. Waiting now for someone higher up to call him back and offer a resolution (even if they want to keep this full amount and send another $100 credit, if it's easier for them). After reading other reviews it sounds like we'll be waiting to hear from someone for quite a while, if ever. *We are not people who leave reviews, not complainers, not "Karens" but we both work in customer service - we understand that mistakes happen, but our employer bends over backward to remedy issues to keep customers happy. (If Rockler remedies this quickly I will delete this review, as I have no desire to complain unless it's warranted.)

I purchased a 48 x 96 sheet of mahogany veneer for a project. It started with the check out when there were qty 2 not 1. I changed it and double checked the order. I get confirmation of Birch veneer being shipped. 10 minutes after I order I contacted Rockler. They said basically tough luck, read the terms. Since online orders go straight to the warehouse no returns, changes or refunds are allowed. I received it today and it's a 24 x 96 that wasn't even correct, it should have been 48 x 96. I will no longer shop Rockler and will give bad reviews every chance I get. I got my 48 x 96 mahogany veneer from woodcraft with no issue.

Customer service the worst company I have ever dealt with after being a loyal customer for decades. They have seen the last of my money, if you need equipment go to Grizzly just bought a cabinet saw and band saw from them not Rockler!.

Spoke to rep. Less than 12 hrs after order, and told her the order was doubled and I wanted to fix that. She said she couldn't, but, will speak to supervisor and warehouse and get back with me. No response! Never dealing with Rockler again. Too bad I can't make rating zero!

I've spent a fair amount of money at Rockler and they have a number of good products. However they refuse to stand behind the products and brands they sell. Had a Triton orbital sander quit working after 110 days and neither triton nor Rockler would provide any relief. I'd give both 0 stars if it was possible. I'll go to Woodcraft from now on.

Update of prior review: Rockler customer service exchanged the sander for a new one. Very much appreciated.

The Rockler store in San Diego went above and beyond. I was trying to order a CNC router online through the Rockler website because of traveling for business. I was having trouble with my credit card due to the amount and couldn't make the transaction. I went to the nearest Rockler store which was in San Diego. I explained my problem, so they Contacted the store in Washington where I live and were able to have the cnc router waiting for me To pick up upon my return. What awesome customer service. You guys rock.