Rocky Mountain

I swear to you that if you hid your shipping charges into the prices of parts and then said free shipping you'd get more customers. Very very poor management call on that. You wanted to charge me 32 dollars to ship an atv chain, nope, nope and no way. However if the chain said 32 dollars more I'd have been more inclined to just pay it. You learned the hard way with this customer as I need about 3200.00 in parts. Bye bye rock auto

Order parts on 10/16, first call, the parts were lost in the delivery warehouse, Rocky Mountain Followed up, and they falsely delivered the package, and Rocky Mountain continues to ignore me, say "we must wait for the delivery company to get back to us". So now i called again, 11/02, for the third time, and they tell me that I must wait another week before they will resend and they will not refund my purchase until they hear back from the fraudulent delivery company OnTrac.

Easy to use website, great instructional videos. Fast shipping. I have ordered parts and equipment for years and it is always just what I need. Thank you.

The web site didn't seem as easy to navigate as others. If I wasn't trying to do a promotional purchase for MBC I'd probably not make the purchase. Could be too that it's geared more for dirt bike instead of adventure riding.

I love RMATV! Great easy to use site, awesome deals, and always have everything we need. I don't usually shop anywhere else for our moto stuff.

So I needed a drive belt but dealer is out of them. I ordered one to have shipped to Polaris dealer since I live 5 hours away. They wouldn't do it. Even though they call and texted me on number I gave. I gave all the info. Even had the card. So many others out there. Hopefully you won't need a part sent anyplace but your home. I really needed that part before weekend and they just screwed me.I ordered it in morning between 10-11 they wait until 445 pm to get ahold of me.

Payed a extra $400 for 2-3 day shipping still haven't received package, been over a week so never choose express shipping really $#*!ty experience, they won't even help you

I hate spending money. I hate spending money and then the product doesn't work or fit and then I'm stuck with money spent and issue I have to resolve. When you spend money at Rocky Mountain ATV, you know you are spending money, and you also know there will never be an issue. I've bought pants that were too small, no big deal, they let me exchange them for the right size. They even let me purchase them and then refunded me when they got my return for a more expedited experience. I've gotten kill switches that didn't... kill. Not a problem, an e-mail later, and they are shipping out a replacement. Not to mention the RM Cash program. Sure, you may spend a couple more dollars at Rocky Mountain, but after the incredible service and the RM Cash and free shipping over 75$, I honestly feel like I save spending with them.

I love this place! Always supporting racers! They sponsor the Florida Trail Riders hare scrambles series.

Ordered $800 in parts. Paid $125 for express shipping 2-4 days. They put a stop on my order to verify. What the f is there to verify I have given you my address and paid send the god damn packages. Now I to find out it's going to take 7. Now my kids miss their race because these dumbasses

I've always had a great experience with them for 5+ years ordering in stock parts or Tusk parts and getting them to my doorstep in Denver in 3-4 days with standard shipping. I cant understand all the haterade in some of these reviews. Love their videos. All my enduro buddies also always order from them. #rockyrippers

Order 4 wheels from Rocky Mountain, one arrived damaged, when I contact them, provided photos, etc, after 8 days they still do not have an answer how to address this. It was easier to order another then to constantly trying to deal with them. They lost a customer for life

I tried to pay with paypay 4 pays, but i could not find de final click to complete checkout payment.

Clearly the new generation of customer service has arrived. In stock, prompt shipping with early arrival is the norm. Just say yes.

I ordered 2 blue harnesses from these guys. Received them relatively quick for standard shipping, but they sent me one blue one and one black one. So I exchange the black one for a blue one and they send me another black harness! Won't give me any type of discount and there "overnight shipping" is 4 day shipping. I guess we will see if they send the correct color after the weekend is up. I WILL NOT BE ORDERING FROM THIS COMPANY AGAIN!

This is bull$#*! we are on vacation traveling around riding at different ATV parks but when we go to order through Rocky Mountain ATV, they won't send us the parts that we need because they say account verification so I guess you got a stay at home before they will send you parts. This place sucks $#*!. I recommend y'all to go orders through someone else.or you won't ride

I usually don't like to pick on individuals, only when they are deserving. Had some paint chipped off from the highly-regarded Tusk top plate. Nicked it with my rubber boot and was amazed the powder coating chipped off in a few places. Tried to ignore it. Tried to cover it up with rubber coating. And when that didn't work, called RM ATV for warranty service. Got Kyle all the information he needed and got a two sentence response: After careful consideration, no warranty. No options were provided. No discounts. No "have you tried"? I will never use them again. This is a "sell it, ship it, move on to the next sucker" type of operation from my experience. Really surprised at their response. Lackluster operation. Kyle can go back to eating paint chips in his room at his parents' house. Don't buy from Rocky Mountain ATV.

I had a $63.64 RM Cash credit (my reward for being a loyal customer?) in my RM ATV account - placed an order for some Fox Racing hats for a total of $82.18 and applied the credit as I've done numerous times before. When I checked my account the full $82.18 was charged to my checking account - not the $18.54 difference. I called RM ATV to get this fixed and was told no. I've placed 14 seperate orders with RM ATV totaling $1000's and this is the type of treatment I get?

Always great service great company quality parts spent over 2000 dollars in parts for all my quads won't shop anywhere else

So far my experience has been great with fast shipping and parts availability for my 2023 Tenere 700!

This company has many great products and prices but if you have a problem they don't have time for you. I will only buy from them through eBay and PayPal. That way I can at least get my money back.

Anytime I order from Rocky Mountain, it's the lowest price online. Every order has been delivered in 2 days flat. The Amazon Prime of off-road toys!

We have ordered from Rocky Mountain ATV hundreeds of tims, spent over $50,000.00 with them. The customer service has been geting worse and worse, in fact there is none. Once in a while you get a superviser that understands and tries to make it right. I wish Dan Thomas the owner of the company would read these reveiws and fix the issues, shipping is bad, 1 out of 3 shipment make it with no issues. I waste my time talking to custermer service reps, they lie to you! I deal with several companies to order parts spend over $100,000 a year and by far the worst customer service is from Rocky Mountain ATV. Please Dan Thomas if you read this call me and I will let you know whats going on if you care. I hope you are not aware of these issues they have been going on now for years.