Rogers Communications Inc.

Registered for the Ignite home internet. Got a new modern after 3 days but I couldn't set it up. Online app does not work. I called technical support for help uncountable times, waited for hours for 4 days but nothing has been fixed. They kept saying a ticket was opened to be looked into at max 24 hours but nothing happened. Called them back again and got transferred around and got hang up without no reason. They did not even dare to email for evaluation as they normally do after every call because they know that i will give them bad review.

Im with rogers since 2018. They always put extra changes without any reason & when i call, customer representative's don't know & can do $#*! about it. 3 years ago, I cancelled a line & paid the balance. They still charge me after & i start getting calls from bill collection after 2 years & my credit score get $#*!ed. Now again i cancel my canada-USA line last month & paid my last bill. Now they send me 80 dollars. It's nonsense. I recommend everyone to avoid rogers

Rogers is probably one of the worst based companies that you could ever associate yourself with the fact that Shaw cable actually connected their name and their company together with Rogers is absolutely sickening considering that their service is absolute garbage. The fact that you can't even open any of your emails because when they switched over they decided that they were gonna lock everything is Ludacris not only that nothing loads from our Internet anymore. It's not faster or better it's absolutely the worst service Shot you completely screwed up by joining together with Rogers. What were you thinking? Anyways, if I could suggest anything it would be run as far away away from Rogers as possible. If I can give you a zero star rating, I most certainly would.

I've been at rogers for 5 years but I didn't received any good deals instead this up front edge they gave me really sucks I mean garbage 100%. If I can give this rating a zero star but there's no 0 star.

Where would one possibly begin with reviewing Rogers. Customer service is almost non existent these days. Can barely understand anyone that answers the phone after waiting 60-90 minutes for that to happen, then you often have to call 2-4 times more to finally get what they said was taken care of in the first call. HUGE communication disconnect and I can convey how much of a disaster this company has become. The outages continue despite the presidents assurances of better reliability and accountability to their customers. INFINITE wait times. Been trying for days to get a hold of them to clean up $423.12 in charges for non-equipment return when I have tracking proof it was all sent back. 1:46min on the phone the other night and they just hand up me. Yup another Outage. On the phone right now on hold waiting for one of the 3.5 customer service reps they employ for 1:08 min. Still no answer. You could give me FREE service for 6 months and I would still have no interest in ever returning. Glad to be rid of them forever.

Horrible service In chatham Kent and they refuse to take money at the store forcing you to use a debit or credit card to pay a bill. Absolutely ridiculous. They also shut off data and then expect a full month's bill from you. Joke of a service.

I contacted Rogers' help service regarding my home internet speed issue, and despite several attempts by the technician who came to my home, the problem persisted. The technician opened my cabinet ceiling, where the TV cable and cable switcher were located, and removed the switcher, claiming it was useless.

After he left, I realized he took the switcher with him. Upon calling him, I requested its return as the issues were unresolved. Shockingly, he refused, insisting it belonged to Rogers. This switcher was part of my home's original setup, not provided by Rogers, managing TV cables to different rooms.

It's disheartening to experience what can only be described as "stealing" by the technician.

I reported the incident to Rogers, filing a complaint, but unfortunately, my switcher has not been returned yet. This situation reflects poorly on Rogers and is an unacceptable breach of trust.

The rep cannot figure out how to add an international long distance plan to my parents account. He says we have to change the plan to ignite. This is a miserable evening. Rogers is imploding fast.

They gave me $170 credit as the promised. Thank you soo much Rogers, I am soo happy

Date of experience: May 22,2023

Rogers should really work on their agents c9mmunication skills. I was interrupted by a solicit call by a Roger's sales agent during my peaceful family time. Instead of just hanging up on his face, when I tried telling him the reason of not needing the service just out of courtesy, he hung up on me...!
Thanks Raj for teaching me on how to deal with Roger's agents in the future!

On top of it not letting me get to my ps5 it hasn't been working for the month we've had it. I just want to play with my friend

They have the worst customer service in Canada. All the customer Service representatives are absolutely useless.
Wait time on the phone is always between 1-3 hours. They don't care about their customers. They don't value your time. They are so rude and disrespectful. When you complain about anyone to managers, they say technicians are from a 3rd party company and they don't take responsibility. They are so careless and don't care about your time.

So far today staff don't know what a name is and don't know what an obituary is. Have they never had anyone die in them and need details for funerals and such. It is not illegal to search for an obituary. Tech support at rogers called and spent three hours waiting yesterday and no response it is now low flow hours for them and they still won't give me services. And act with don't know what you mean by search for a name. I mean how did you get the job? Do you not know English.?

Many thanks to Tristan who was able to bring happiness back to our family today. This man was very kind and patient and listened to my words very carefully and most importantly he provided me with useful information. Tristan spoke English very clearly and with a clear accent and I was happy when I called Rogers for the first time I really understood everything. I hope that Tristan will always be happy and healthy with his family and have a good life. Thank you so much

If I could give a minus rating, I would. I have spoken to 15 agents regarding a 108.00 charge on my 90 year old moms account. Not one agent could explain what the charge is for. There has been an open investigation since July 9 with NO resolution. I spoke to an agent in September and she mentioned it would be credited in the next bill. Today, October 3rd they suspended my moms TV and phone services. Simply ridiculous.

I have said for years that Rogers was way too expensive and was really excited when they said they were offering a promotion for my building. But I made a grave mistake. The service is ATROCIOUS. My internet cuts out every day, I have paid every single bill on time and in full, but their customer service can never explain or fix the horrible network! I had a third party of Bell for the same price and that was way better. Unfortunately, Rogers has me locked in for two years.

On Boxing Day, I upgraded my phone online and paid the downpayment. The deal was done, and I was happy. It was a store pick-up. I received an email only to proceed for the pick-up, once I received an email that the item was ready for pick-up. A gullible customer I was, and started counting days wondering when I would receive an email, and this morning, I received an email stating that the order and the plan were automatically cancelled as I didn't come to pick up the phone within three days of them sending an email. Here is the thing: I NEVER RECEIVED AN EMAIL INFORMING ME TO PICK UP THE PHONE. THIS IS THE KIND OF CUSTOMER CARE THEY PROVIDE! And yes, to those who try to be critical, I work from home; I check email, spam, and junk mails innumerable times in a day. Blatant Liars who don't care about their customers.

Rogers bought Shaw and forced us to transfer to Rogers Mobile, then added more features and billed us with these. I have file a CRTC complain. Please go to CRTC to complain so the GOV know what Rogers did to us.

Dont trust Rogers. I was charged 315 for cancelling a service. Wasted 3hours of my time. Such a grabage

I have been on hold three different times for an average of two hours each time all for the same issue that is still not resolved. Rogers messed up my brand new account when I signed up for the first time and cancelled the account but still billed me for it. Couldn't email me my contract or account number so I could set up the modem but could definitely email the bill to me. Account is still messed up after talking to customer service and it repeatedly. Useless!

We have ongoing issues with internet and cable TV. Their Ignite TV freezes or loses sound for a few minutes. Their internet crashes too often So I had to renew and spent a long time on hold. It took over an hour to renew for the next year at a higher price (still better than the competition) and the guy asked if he could send out a technician to install better equipment for free to try to solve the ongoing service issues. Sat home for 3 hours and the guy did not show up. Finally go through on their "chat online " this morning and they claimed that he called me (no one called the phone all day) and that he knocked for 15 minutes- again did not happen. So they offered to rebook it. That was almost 2 hours ago and they are "still working on it". I was told I could call and go back in the long queue and rebook it. I refused. Finally got a manager but she has yet to manage to do that. I gave them a long list of dates and time slots and asked if they could just notify me once it was booked. Nope- I have to stay on hold. Might be here all day. I would just switch providers but in Canada all of them are overpriced. We pay the highest rates in the world- last time I checked. Still on hold with chat but I no longer believe that they will ever solve this. Rogers does not offer service. We have spent about 9 hours dealing with them over the past couple of weeks without a solution. Beware!

Rogers billed me with an early cancellation fee despite the fact that the Rogers representative who offered it to me a year ago assured me there was no contract and that I could opt out anytime. A very deceptive move to acquire sales. On top of it, Rogers billed me for the unreturned equipment even if Canadapost tracking showed it was already delivered. Customer service was poor and rude. Overall this company openly steals money from customers. A complete disregard of business ethics!

Well like every1 else I agree they're service is way overpriced. They don't give u a lot in term's of DATA or Mobile features unless your willing to fork out a lot of money. I was a pay per use customer for about a year than they gave me a promo offer which I think was like 4GB of data & unlimited call's & texts for like $45 a month? Not bad I suppose.

A word of advice though, if you ever go over your limit the fee's they slap on you are outrageous, & I wouldn't blame any1 for ending their service with them.

Their online website based off of using it isn't very user friendly either, it can definitely use some polishing but that's not a game changer for me anyway.