• Roomgo

Overview

Roomgo has a rating of 1.23 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roomgo most frequently mention premium membership, easyroommate com, and customer service problems. Roomgo ranks 11th among Roommate sites.

  • Service
    10
  • Value
    10
  • Shipping
    3
  • Returns
    5
  • Quality
    9
4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They taking cash for premium memberships and there is no benefit to this paying.
How would you rate Roomgo?
Top Positive Review

“I think easyroomate.com is a scam with a capital S”

Trent R.
1/1/19

I noticed that I only got replies to my ad once my membership expired and I could only see who enquired about my room for rent if I paid my subscription again. I can see they send that lots of people are suitable fits for what I'm looking for but not 1 reply when subscribing. I think this site and service is a SCAM WITH A CAPITAL S. I get all the success for successful tenants of Gumtree. And it's for free.

Top Critical Review

“Roomgo doesn't work”

jabber s.
2/21/22

Signed up for 25 bux for 10 days. Some ads too good to be true says no agent but strsngrly all posted from same person. Joined premium guess what? Listing are even lmuch lesser than free sites. Scam

Reviews (83)

Rating

Timeframe

Other

Reviews that mention popular keywords

premium membership (13)
Thumbnail of user jabbers5
1 review
0 helpful votes
February 21st, 2022

Signed up for 25 bux for 10 days. Some ads too good to be true says no agent but strsngrly all posted from same person. Joined premium guess what? Listing are even lmuch lesser than free sites. Scam

Thumbnail of user shabk
1 review
4 helpful votes
May 21st, 2019

It's been approximately 2 months I have posted my master bedroom listing with roomgo, I can see there are many posting from people who are looking for room with big budget.
I have email & msgs to 114 people.
But initially I didn't receive any single message from any single tenant.
Roomgo suggested me to have premium pass. So, I had that also. But no response until now.
So hence proved, Roomgo is a fake website. Roomgo doing scam with people. I wasted my money (30sgd) and time here.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback and I am so sorry to hear that you haven’t been hearing back from your matches, apologies for any inconvenience that this might have caused you.

I believe you have just gotten in touch with our Customer Services Team and we have already replied to you and awaiting your feedback to assist you further. As already explained unfortunately the supply (people advertising a room) is much higher than the demand (people looking for a room) in your area on our website whereby the competition is very fierce.

Therefore, you will need to make your Ad not only attractive, but also unique and special. Also, make sure you send personalized messages that are short & effective as very long messages are always a drawback in such cases.

Last but not least to assure you that we are a genuine classified site and far from a scam we offered to extend your Premium Membership completely free of charge just to help you exceptionally in your search

We are looking forward to hearing from you soon and assisting you further.

Wishing you all the best of luck in your search!

Thumbnail of user eglei
1 review
2 helpful votes
September 6th, 2020

Liers. Wanting you to upgrade, pay money and then Sending You long time nonexistant place contacts. Do not use their services.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your review, Egle.

We work very hard to make your experience on our website enjoyable and we are terribly sorry to hear that we have not been able to meet your expectations. Please accept our deepest apologies for the inconvenience.

Indeed, we do offer a paid membership for members who want to speed up their search process and have unlimited contact with all their matching members. However, this feature is 100% optional and definitely not mandatory.

Everyone is more than welcome to use our website without paying for a premium membership. It is free to create an account, search for roommates, post an ad, and contact Premium Members.

We would be more than happy to assist you further and see how we can help you make the most of our website, Egle. Please feel free to contact us on team@roomgo.co.uk and our team would be happy to help.

We are looking forward to hearing from you.

Kind regards,
The Roomgo CS Team

Thumbnail of user lynettes30
1 review
2 helpful votes
June 9th, 2019

I reactivated my ad last night to look for a flatmate and realsied my premium had expired. I renewed premium at a cost of $100 plus... my ad is not visible. I've logged in as a prospective tenant & there are only four properties shown in wellington... mine isn't one of them! I've since sent three emails with no response! The third was to ask for my subscription to be credited back to my card as my ad is not visible... no response! Whats going on?

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback.

I am so sorry to hear that your ad is not visible on our website and you haven’t heard back from us or your matches, my sincere apologies for any inconvenience that this might have caused you!

This is very strange indeed as we reply to all our customer requests in a very timely manner, so you are either not locating our replies (check your spam/junk) or we are not receiving your email requests. Please make sure that you are getting in touch with our Customer Services Team through the correct email - contact@roomgo.co.nz

You can also get back to us with a phone number and convenient time slot to drop you a call and assist you further in your search.

Bear in mind that once you post your ad or modify it this has to go through the Moderation Process to be approved first before going live and published on our website. So, it could be that your ad was stuck in the Moderation Process when performing such as test.

Kindly get in touch with our Customer Services Team at your earliest convenience to sort out your account and any further queries you might have.

Looking forward to hearing from you very soon!

Thumbnail of user davidk837
1 review
3 helpful votes
May 16th, 2019

Don't bother, never had one reply, although I showed "interest" in people looking for a room and my property is a very reasonable price, clean and tidy. Other sites I've used in the past have worked well - I'll have to do more research and check the website reviews before I use another site. This site has terrible reviews which unfortunately I didn't check before paying two months up front. Contacted them and asked for a refund, they said no because Premium Membership is entirely optional - but they could assist me if I got back to them. If this was a proper website I would have had several people contact me with a month without them needing to "assist me". It's either an extremely inefficient website or a scam, either way I wouldn't bother. Make up your own mind. £99.99 down the drain... and they do just enough so you can't claim back through the credit card because the website is still live - but useless.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback David.

I am so sorry to hear that you are dissatisfied with our services and you’ve been unsuccessful on our website, if you kindly allow me to clarify the situation better for you.

Firstly, I’d like to assure you that we are a genuine classified site that’s been operating in this business for over 16 years and around 22 countries. Just like you come across negative reviews regarding our business I assure you that you’ll come across very positive ones too as is the case of any other business.

The key to being successful on our website is by being pro-active in your search and getting in touch with your matches on a regular basis (sending direct messages and not merely interest messages). Then to ensure a high and positive response rate it is crucial to have a solid ad with high-quality images and detailed description besides other factors.

As you rightly mentioned since the Premium is entirely optional and merely a contact method this is non-refundable unless it has not been used or not working properly. Our Customer Services Team is here to help you and guide you better in your search.

We have already offered to help you but unfortunately, you did not get back to us David, I strongly advise you to drop us an email on contact@roomgo.co.uk and we would gladly assist you further as promised.

Hoping you give our platform another chance and to hear from you soon David.

Meanwhile, I wish you all the best of luck in your future!

Thumbnail of user ateeqa
5 reviews
11 helpful votes
May 24th, 2018

Fake tenant profiles set to appear to make a busy website full of tenants, quite the contrary. Its a very very quiet website, I would be surprised to even get one enquiry. I paid several times and never got a response from this website. They have no refund policy unlike spareroom. Tenants on easyroomate are either fake or not actively looking. You will waste your time and money on this site.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking the time to review our site, Ahmad. Firstly I would like to reassure you that our website is completely genuine and we have been operating for nearly two decades, present in more than 20 countries worldwide. The users on the website are not bogus or fake profiles, they are real people actively looking for a roommate or a room just like yourself!

The mentioning of a free listing is absolutely not a gimmick, let me clarify that subscribing on the website, posting your ad and viewing all the listings is completely for FREE. The upgrade to Premium Membership is merely a contact option that grants the user unlimited contact on the website to allow the search to be more efficient and effective. I would like to remind you that the users are in total control of their search and the key to being successful on our website is by being pro-active in your search. The more messages you send out to your matches the higher the chances of finding what you are looking for! We also offer other options such as the 'Favorites' option to send messages in bulk to facilitate the user's search and the Boost Option which boosts the user's ad to the top of the search results. In addition, we send notifications by email when you send a user a message to encourage them to get back to you, however, sometimes they don't reply because they are simply not interested in that particular listing. As with regards to their inactivity, we also de-activate the ads for users who have been inactive for 14 days or more to make sure that our users on the website are actively searching and to be as transparent as possible.

Further to our phone conversation, we were able to activate a free Membership on your account, in order to proceed with your quest for a roommate.

Last but not least we're always at your disposal for any assistance regarding the use of the site.

Thumbnail of user jayl317
1 review
2 helpful votes
January 28th, 2020

Teases you worse than a woman on her reds.
Room go allows you to post a room but you cannot contact anyone without "upgrading to premium" for £17.99 a month and on top of that they don't guarantee you anything. I have been using GUMTREE instead (FOR FREE) and it has worked wonders. I bet they reply with some nonesence and say they are sorry (they're not) and happy to help but they aren't going to help at all... unless you go premium lol.
If out of 10 people someone helps 2 but but scams 8 are they a scammer? The answer is yes Roomgo to many bad reviews to deny it.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking the time to share your review, Jay.

Roomgo has been helping its users to find tenants and accommodation since 1999. Our service has created over 5 million room rentals worldwide and we pride ourselves in maintaining the highest quality standards for our customers.

We do have some bad reviews, as any other website, but we work extremely hard to make up for any inconvenience caused and ensure that all our members are completely satisfied.

Jay, I would like to inform you that basic members are actually able to contact Basic and Premium members.
Indeed, we have a free option for our basic users who wish to contact another basic member without upgrading their account. This is the ‘interest messages” option and it allows basic members to send automated messages to other basic members to show their interest in their ads.

Besides, basic members can communicate with Premium Members by exchanging messages and contact information.
Further, kindly note that our Customer Service Team offers the best help possible to all our members regardless of their membership status. We treat all our members equally and our Premium members do not receive any preferential treatment whatsoever.

Jay, we would like to improve your experience on our website. Please contact us on team@roomgo.co.uk and our team would be more than happy to assist you.

We hope to hear from you soon.

The Roomgo CS Team

Thumbnail of user lynz5
1 review
3 helpful votes
May 26th, 2019

I had been with Roomgo or easyroommates.com for 5 years. I only got one decent response in 5 years. Most of the profiles I approached never got response back. I doubt these profiles are genuine or fake. Just waste a tremendous time and money to be the premium member without result.
I get more responses and inquiries from Craigslist. Don't bother with Roomgo anymore.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback and apologies for any inconvenience that may have been caused throughout these years. We highly appreciated that you have been advertising with us for 5 years and really sorry that your results have not been as satisfactory.

May I firstly clarify that we have been operating in the flat-sharing business for over 16 years and in more than 22 countries. The users on the site are absolutely not bogus or fake, they are real people just like you looking for a room or roommate.

In addition, the users are in total control of their search and it is entirely up to you to make the best out of your Premium Membership purchase by being pro-active and getting in touch with your matches regularly. This would encourage a higher response rate and raise your chances of being successful.

It is also very important to include a detailed description on your ad and have high quality images uploaded to attract the users’ attention and add credibility to your ad.

I strongly advise you to get in touch with our Customer Services Team on contact@roomgo.co.uk and they will gladly guide you further in your search if you are willing to give us another try, we will do our best to assist you.

Looking forward to hearing from you soon and wishing you all the best of luck in your search!

Thumbnail of user francise24
1 review
2 helpful votes
October 14th, 2019

Don't waste your money on the premium, you will regret it. Not enough options. There are better alternatives to Roomgo out there.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback, Francis.

It is very important for us to keep our members satisfied and we deeply regret to hear that you are unsatisfied with our Premium membership. We sincerely apologize for the inconvenience, Francis.

Please let me clarify this for you: the Premium membership is not mandatory. It is an extra feature that enables you to communicate with all the members and gives your ad better visibility on the website. It does not guarantee you will find a room/ rent your room, but it does help you speed up your search process.

Francis, we would like to improve your experience with us. Please contact us at team@roomgo.co.uk and our team would be more than happy to help you.

We are looking forward to hearing from you.

The Roomgo CS Team

Thumbnail of user pedrof42
1 review
5 helpful votes
November 12th, 2018

Profiles are fake. They taking cash for premium memberships and there is no benefit to this paying. You wont get a solid lead out of these guys, guaranteed.

Thumbnail of user luisem1
1 review
4 helpful votes
November 1st, 2017

I just signed up with easy roommate and very quickly learned that I signed up for a scam. The people on the site are 99 percent fake and after googling their pictures they show up as legit people which identity is stolen or misused. I contacted them to report several scam pictures, however, the next day I still found them in my email box. I was being so dumb... to think that any roommate want's to pay over $2000 was being naive on my part. I had to cancel after two weeks... do not go there

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking time to review your experience on our site Luise!

We are very sorry to hear that our service did not fully meet your expectations and I can assure you that none of your matches are bogus, they are real people who are looking for flat-shares and house-shares.

Easyroommate is the world’s largest classified site, specializing in shared accommodation. We existed for more than 16 years and our service is available to users in over 20 Countries. We are ranked the first in France and the second in the UK and we're happy that you have taken the decision to join our platform.

We aim to provide a successful experience hence our site is being monitored regularly by a large team of agents who ensure that the platform.

If you have any issues using the website or any difficulties or doubts about any of our user, feel free to drop us an email at: Frank@easyroommate.com and our Customer support agent will be more than glad to answer all your question!

Thumbnail of user suex4
1 review
0 helpful votes
August 16th, 2019

I wna to rent Master bedroom to post and upgrade for sometime but no response. Now I want to make sure who is effect and anyone look for Master bedroom in Jurong East, contact me *******, no agent please

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback Sue.

I am so sorry to hear that you have had no response to your ad. I can see that you have used the website 'rentinsingapore.com.sg' to advertise your room and not Roomgo.

If you would like to advertise your room on our website, please feel free to visit our website on www.roomgo.com.sg. Our Customer Service team will be more than happy to assist should you have any question or need any further assistance. You can contact us directly on contact@roomgo.com.sg

Wishing you all the best of luck in your search!

Thumbnail of user frankm959
1 review
0 helpful votes
May 29th, 2020

I HAVE NOT HAD ONE SINGLE PERSON REPLYING TO ME REGARDING MY ROOM RENTALS... EASYROOMATE WAS BETTER

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback, Frank.

We are sorry to hear that no one has replied to your messages.

First, I would like to clarify that we have only changed our name from EasyRoommate to Roomgo. Our services, management, and integrity all remain exactly the same.

Frank, we totally understand how frustrating it must be to not receive any replies from other users. Unfortunately, sometimes it can take some time to get replies because some members do not log in on a daily basis or do not respond to messages they are not interested in.

However, be assured that we try everything to contact these members and inform them of the receipt of your message. Indeed, we send them multiple emails requesting them to reply to you. Moreover, we deactivate their accounts if they have been inactive for longer than 14 days.

Further, please note that the rental market has taken a hit since the start of the Coronavirus pandemic. Potential tenants and especially international students are now very hesitant to move out. As a result, rental demands have witnessed a remarkable drop in recent months.

Please feel free to contact us on team@roomgo.co.uk and we would be more than happy to help you and provide you with some useful tips that will help improve your experience on the website.

We are looking forward to hearing from you.

The Roomgo CS Team.

Thumbnail of user kathyr153
1 review
3 helpful votes
April 4th, 2018

Scammer I paid $19.99 and then they do not let go in my profile.
I AM very disappointment.
Look like the site is maintained by an unskillful programmer
Not customers service, no one can answer my emails

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback Kathy and we're sorry if you're having such difficulties to access your account.

Being known for our great Customer service, it came as a surprise that you're under the impression we're not replying to your emails, and we would like to make things right. Please double check the link below for all our contact options internationally and I'd like to reassure you that every email received is answered on daily basis.

https://easyroommate-us.helpscoutdocs.com/article/283-the-customer-service-team

I would like to contact you at your earliest convenience so we can get this sorted, therefore, please makse sure to contact our Customer support team at victoria@easyroommate.com or at +44 203 695 8756 from 8.30 am to 6.30 pm UK time.

I’m genuinely sorry this happened and look forward to speaking with you.

Yours sincerely,

Thumbnail of user mr308
1 review
1 helpful vote
April 24th, 2019

Took my £19.99 and then can't get into my account!
Obvious SCAM SCUM!
Avoid this bunch of scammers!
Hope they lose all the money they scam of all of us!

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback.

I am deeply sorry to hear that you have been unable to access your account following your Premium Membership upgrade!

Firstly, I’d like to assure you that we are a genuine classified site that’s been operating in the flat-sharing business for more than 16 years and operating in more than 22 countries, we are most definitely not a scam.

Please bear in mind that we have a Moderation Team in place that approves and check the ads on our website, thus it might be that your account has been temporarily suspended to check some information with you. Otherwise, it could be that you are not entering your log-in details correctly.

Not to worry kindly get in touch with our Customer Services Team on contact@roomgo.co.uk and we would gladly assist you in accessing your account and restarting the Premium Membership for you accordingly.

Looking forward to hearing back from you and assisting you further.

Thumbnail of user peterd274
1 review
5 helpful votes
June 7th, 2018

Filed my listing on here. Could not contact anyone without paying their 'Premium' fee. Did that. Contacted ALL 2 people... neither replied... 2, in a city with 110,000 residents. My mistake... went to Trulia/Zillow... free and good, even CL is better.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

I am so sorry to hear that you have been dissatisfied with our services Peter, and whilst I do appreciate your feedback I would like to take this opportunity to explain better to you how our website functions to address your concern.
Firstly, I would like to clarify that subscribing to the website, posting your ad and viewing all the listings on the website is completely for FREE. In addition, contact on the website is not completely restricted to only Premium Members! As a Basic Member, you can send interest messages to both Basic and Premium Members and you can also send personalized messages to the Premium Members. The upgrade to Premium Membership is merely a contact option that grants the user unlimited contact on the website to allow the search to be more efficient and effective.
With respect to having very few matches on your search page, this could be due to a number of reasons including the search filters that you have opted for or the rental price/budget. I would need to locate your account to be able to help you further in this respect. For this reason, I invite you to get in touch with our customer services team either by sending us an email on frank@easyroommate.com or giving us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time and we will be more than happy to help you further in your search.
Also, we are ready to grant you a free extension matching the Premium Membership you paid for previously as a token of apology for any inconvenience caused and to also make things right this time round to help you be successful in your search.
Looking forward to hearing from you soon and having you back on our website!

Thumbnail of user kaym74
1 review
2 helpful votes
August 2nd, 2017

The responses were mostly fictitious, response from same two people. We are unable to search for rooms in different suburbs. Search lists have photos of people with painted animal faces. Obviously mocking I guess. Has the site changed hands. It was a site one could trust but now it is exactly the opposite. Are they going through a overhaul and using the subscription money for it. They must refund our money immediately until they get their act together. Is it time to report this site to Fair Trading department in the UK?

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

We're sorry to hear you are not satisfied with our website and I I'd like to take the opportunity to address your concerns:

Concerning the fictitious responses, I'd like to reassure you that the members on the site are not fake or bogus, they are real people like you looking to for flatshare. Interest messages on the site are automated templates, so if any member sends you an interest they will all look the same. We aim to provide a successful experience hence our site is being monitored regularly by a large team of agents who ensure that the platform is up-to-date and safe to use. If by "painted animal faces" you are referring to the filters people use nowadays to take picture on their phone, that's a new trend people are using while taking pictures, and if we are able to identify their faces through the filters the pictures are approved.

Regarding the refund request, we are always ready to accommodate to our users needs. Kindly contact us by email at frank@easyroommate.com so that we can discuss this further.

I hope to hear from you soon!

Thumbnail of user sheril44
1 review
6 helpful votes
September 21st, 2017

You have to pay in order to contact anyone and get a full list of potential renters. I payed, hoping to contact lots of people and they kept showing me the same people over and over again. It's expensive for just 30 days and I didn't see the benefit at all. I also feel like it's a huge scam to get your money. I had my ad on Kijiji as well for free, with people message me for free and I finally found someone to rent. Easy roommate in my opinion was a waste of money and time.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback Sheri and I'm sorry if you were not successful with your search!

I wish to inform you, Sheri, that you can indeed use the site for free, you can post an ad for free, search for flatmates and view their profiles for free, communicate with all your Premium Matches for free and send your Basic Matches interest messages for free as well.

The Premium Membership is an optional feature which will give your ad a better visibility and enable you to communicate with your Basic Matches. However, the Premium membership is not related to the search results, as these latter are directly linked to your ad criteria "Rent price and search area". The Premium membership does not enhance the quantity or the quality of your matches, you can see all your matches for free without having to pay and you only pay to gain access to contact them, not to see more of them.

I do understand that paying a membership fee when you are looking for a new roommate can seem to defeat the savings purpose of flatsharing. But what the membership does is really give you the best chances to find a flatmate in the shortest delay and not risk having your spare room empty for a month.

Our goal is simply and purely to help you fill that spare room the fastest possible and we're ready to activate a free Premium membership on your account to help you achieve that.

I’m happy to discuss further feedback by email at victoria@easyroommate.com

I look forward to speaking with you further.

Thumbnail of user allisonb107
1 review
6 helpful votes
August 26th, 2018

I got a response from a potential landlord I found on Easyroommate.com and was totally scammed out of $300.00! Then the potential landlord had the audacity to try to scam me out of $400.00 more and THEN try to present me with another scam claiming they would send me $400.00 if I provided them with a $1400. 00 invoice. When I reported this to Easyroommate, there was nothing but an, "I'm sorry, but Oh well." Please, folks, beware!

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking the time in providing us with your feedback Allison and I am so sorry to hear that you have been scammed by a user on our website!

Most people on the Internet are lovely and genuine, but sometimes you can encounter evil-minded people. When using any online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam. We have an international team of moderators who work around the clock to ensure the site is safe for you.

Please note that as a classified site we preview, review and check new and old advertisements; however, we do not scan or vet any of the members who are using our service, thus, a malicious user with a carefully created profile could gain a temporary access to the site, but rest assured, their ad is tracked down and removed by our control team when reviewing the ads again. I would like to ensure that this criminal is no longer operating on the site and as such, I would appreciate that you send me any information you still have - their name on the site or listing ID.

I'd like to clarify Allison that we do take the safety of our users very seriously and we have a whole section on this topic on our FAQ page as per the following link: https://easyroommate-uk.helpscoutdocs.com/category/8-safety-centre. Remember that there is a really easy way to ensure that you are not scammed - First and foremost - Do not make financial agreements or arrangements with anyone you have not personally met or before viewing the room in person.

I strongly advise you to go to the local police station and file a complaint and we will be glad to provide any further information that may be required by the authorities. Also I would really like to take this opportunity to make things right and I would be more than glad to help you out in your search and in finding what you are looking for, so please get back to us either by email on frank@easyroommate.com or give us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Remember if you have any doubt (even the slightest) about a member’s intentions, the first thing to do is to stop all communications and contact our Customer Service Team otherwise you can flag their accounts on the site using the flag option at the bottom of their ads/profiles this way the Moderation team will take action immediately.
I am looking forward to hearing from you very soon to assist you further and I would like to apologize again for any inconvenience caused!

Thumbnail of user veronicao27
1 review
1 helpful vote
May 9th, 2019

Many years ago (2005) this was a legit place to find fantastic roommates from all over Europe and Asia and Africa.
As time went on, the founders beefed up the site with fake listings and sold out, or just changed the name to bilk every last dollar they could. Because this site is FULL of SCAMMERS! When you have an issue, there is no customer service just watered down apologies that you aren't happy but they are the largest roommate site in the world. Blah blah blah... in otherwords, save your money and your time. This site makes Craisgslist look legit! Also, membership rates doubled since the name change. So more money more SCAMMERS. I won't give them another dime since Roomgo came in to play!

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking the time in providing us with your feedback!

I am so sorry to hear that you have been dissatisfied with our services lately and more specifically since our name change. If you kindly allow me to clarify this better for you as there seems to be a misunderstanding.

Firstly, I’d like to clarify that we have been operating since 1999 and we first started operating in London UK. However, we quickly started increasingly expanding all around the world and currently operating in more than 22 countries around the world.

Our existence and continuance throughout all these years speak volume that we are a genuine classified site and so are our users, we do not have any fake or bogus listings on our global platform. The motive behind our recent name change to “Roomgo” is to unify all our brands under a single brand to promote mobility and harmonization across all countries we operate in.

Unfortunately, when using an online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam. However, we do have a moderation team in place who work against the clock to ensure a safe environment for our users as much as possible.

As for the Premium Membership plans, these were indeed revised recently and there were some changes in the duration and prices since upon reviewing the cost/day some plans were much cheaper and other too expensive in comparison to our competitors. Thus, some plans’ prices are indeed higher but there are also plans with even lower prices now.

Should you require any further clarifications or assistance you are more than welcome to get in touch with our Customer Services Team on contact@roomgo.co.uk.

Wishing you all the best of luck in your future!

Thumbnail of user roj6
1 review
1 helpful vote
March 30th, 2019

This site is run by very dishonest people. They dont have any rooms or any contacts of people who is looking for rooms. So dont give them a penny. Stay away and safe.

Thumbnail of user markc814
1 review
0 helpful votes
July 11th, 2019

I'm unable to reply to an Interest message received, it says i have to upgrade to premium account. The only thing i could do was send an interest back to the person.
I should be able to reply via CONTACT person but it says it locked.
I'm using a smartphone.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking the time to leave us your feedback Mark!

I am so sorry to hear that you’ve been unable to get back to one of your matches who’ve expressed interest in your ad, apologies for any inconvenience that this might have caused you.

Please note that to contact an advertiser you can either send an interest message (automated message expressing interest in a particular ad) or send a personalised message. As a Basic Member yourself you can only contact and be contacted by the Premium Members (they appear in your search page in blue), they are free to contact and you can just go ahead and send them messages to make further inquiries.

However, communication between you and other Basic members is somewhat restricted on the site, you can only send interest messages to each other indeed, you cannot carry the conversation any further unless one of you upgrades to a Premium Member. Unfortunately, this is how the contacting system on our platform is designed and functions.

Thus, the Premium Membership would in turn grant you unlimited contact to all the users on the website without any restrictions at all Mark.

I hope I was able to clarify our contact options better for you and wishing you all the best of luck in your search!

Thumbnail of user orionp7
1 review
4 helpful votes
May 22nd, 2018

Uses fake advertising. In my case, they pretended to be someone looking for a room on Craigslist then told me they already found a place but oh you must try easyroommate.com. Disingenous and dishonest advertising practices. No trust here.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

I appreciate you taking the time to leave your feedback and I'd like to apologize for this misunderstanding about our site.

Easyroommate is the world’s largest classified site, specializing in shared accommodation. We existed for more than 16 years and our service is available to users in over 20 Countries. We are ranked the first in France and the second in the UK, and I can assure you that we do not create fake profiles to pursue users from other platforms as we run a legit business for years.

We do not take part in these practices at all as we find it unacceptable. In cases like these, I advise you to contact the customer support of the platform in question and report the user that have contacted you so that they can act against him/her.

I would really like you to contact our customer support team as well at victoria@easyroommate.com so that they can evaluate your account and help you further with your search.

Thank you.

Thumbnail of user nicoletp
1 review
3 helpful votes
April 10th, 2017

Every time i ran out of payment i got a person interested. The price is way to high! Someone (30+ professionals would come to have a look and then never heard of them again! Not even answering their phones. Making me think they think they get commission to view rooms. And then juuuust to find a other to have emailed me also being a professional being 30+ and driving a normal car but in NEED of a room. Think its a SCAM!

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

I am sorry to hear that you were not satisfied with our services Nicolet.

We do send daily matches to your email to ensure that you stay up to date with all the new potential tenants that have just signed up. This list is based on the search filters which you applied on your ad's search page.

The members that you have contacted are users just like you. They have created an account looking for a room to stay in. They are no way connected with us in any matter except they have created an account on our website.

The people who visited your room might prefer to check multiple rooms first before committing to one or they might have been interested after viewing this room.

Also, I would like to add that as part of our satisfaction guarantee policy we offer a free extension for plans up to 30 days. All you need to do is contact us after your membership expires and we will be glad to activate it for you.

I would like to ensure you that our website is not a scam and if you need assistance do not hesitate to contact the customer support team and I am sure they will assist you.

Thumbnail of user timbrukahm
1 review
1 helpful vote
April 5th, 2017

... when you read the fine print.

Why the ASA hasn't sanctioned them is beyond me.

They claim not to be an Advertiser, but other than Advertising properties and taking money from both sides of the transaction, what do they actually do?

Could someone please clarify?

Tip for consumers:
Under 500 PCM in the Greater London area? Don't even bother to click on the link, as it will turn out to be 500 PW when you read the fine print.

Service
Value
Quality
Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Dear Timbrukah,

Thank you for your review.

We are indeed not an Advertiser, but a classified website. This means that we do not advertise for ourselves nor for our own properties. As a matter of fact, we do not advertise anything at all on our own website.

Therefore, we are here to facilitate the search and contact between renters and tenants, but that is how far our role goes.
We do not interfere in the rental process itself, we do not take any commission on the rent and we are not responsible of how our users publish their ads.

Our users are able to access to our services for free. We do have a membership called Premium Membership, that allows members to contact other users more easily and to have access to more support from us. However, this does not affect any transactions between our members, this is just an option they choose to take or not.

We are really sorry to learn you have experienced difficulties with the display of the room prices. During the creation of an ad, it is clearly stated that the price entered needs to be per month. But, again we cannot control what users write, this is their own choice.

We will be happy to help you further with your account, if you wish so, you can contact our Customer Service at frank@easyroommate.com.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user seanh44
Roomgo -.
Customer Service Team

How do I know I can trust these reviews about Roomgo?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Roomgo?