RoseFeels has a rating of 2.41 stars from 2,673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseFeels most frequently mention customer service, business days, and day shipping problems. RoseFeels ranks 6th among Personalized Jewelry sites.
I bought this as a gift for my brother and his family. The shipping said it would be there in nine days. I ordered it the beginning of December and it was just received January 5 so having said that they absolutely loved what I ordered. It was a family tree with their names engraved, they think it's just beautiful. So I would order again from them however, I would take into consideration how long it would take to get where I wanted it to go. I was pleased.
Absolutely awful customer service and awful advertising. I was told my product would arrive in 5-8 business days and here I am 2 weeks later with 3 emails written and not so much as an update. Never use these thieves they will steal your money and block you.
I ordered 2 rings for my mom, and they are gorgeous! Awesome quality and craftsmanship! The picture does them no justice!
Absolutely awful customer service and awful advertising. I was told my product would arrive in 5-8 business days and here I am 2 weeks later with 3 emails written and not so much as an update. Never use these thieves they will steal your money and block you.
Tip for consumers:
Garbage company
Products used:
Nothing
Took awhile to get the order. Didn't arrive on time because it came from China was made quick but customs slowed it down.
Girlfriend wanted it
Items come in blurry and about the cheapest products you can imagine. Blames the holiday season and begs you to accept 20% back for items that are literally garbage worthy condition. Then ask you pay shipping to return the item that is personalized so they can't reuse it and will throw it away anyway to deter your full refund. I'll be returning and notifying the bank of the scammer website this company is! Safe yourself the time, energy, and money. Do not purchase a THING from here.
They play around and beg you to let them keep your money for garbage products.
Biggest mistake I’ve made in a long time choosing this company.
Popped up as an add, really liked what I saw. Gave it a chance and ordered one. First couple emails with information came quickly. Was told in one email may take 9-10 days to ship. Never got another follow up email. Product did arrive in great condition but took almost double the time told in the email. I understand it had to be made, would of been nice to have a email as to when it shipped. Was almost ready to email about status when it did show up. Would buy again from company but will expect more time to receive than told.
Really liked what I saw in an add.
I ordered this and never received an order confirmation. I worried I fell victim to a fb scam but I decided to email before I reported. I received a reply back with a day and they were very kind, was able to give me my order number,and a status update. They then emailed me and told me they were expediting my order to try to get it to me by Christmas and it made it in plenty of time! The picture was very pretty and the recipient loved it!
Lisa was wonderful to deal with!
The ordering and shipping process was simple and arrived right on time. But the layout of the names could be improved as we wanted our mothers name in the middle with our dad and our(her kids) names connected to her name, hence she's the 1 that holds us together, but even still it was a nice gift and well described.
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Was a nice and time appropriate gift idea
I placed an order in November. Have contacted customer service at least ten times. They always reply with "I am contacting the warehouse to escalate your order". I asked for a refund and have not heard back. So I guess I am out $50. I don't understand how they can be advertising for mothers day on their website when they still have orders from NOVEMBER that have been left unfulfilled. Terrible way to run a business, and of course there is no customer service line only an email.
My product came 3 months late! I paid for a 2 week delivery! It also came broken! DO NOT BUY FROM THEM
Ordered the wooden family tree - it came quickly and looks great. My wife has it on in our "fancy room"
Products looked cool
I paid $25 for three day shipping and it took two weeks to ship it. What a joke wish I could have my $25 back. Other than that the necklace looks nice enough Even though it showed up two weeks late.
Arrived quickly. Came in a cute little box... & was exactly like the photo. (I ordered in silver with the middle chain length for an older woman.) Names were done perfectly! I'm excited to give this to my mom as a gift, with kids names on it! Thanks again! You did a great job on it :)
Tip for consumers:
there is mama mom and grandma necklace to choose from
Products used:
custom mom name necklace
I bought this as a gift for my brother and his family. The shipping said it would be there in nine days. I ordered it the beginning of December and it was just received January 5 so having said that they absolutely loved what I ordered. It was a family tree with their names engraved, they think it's just beautiful. So I would order again from them however, I would take into consideration how long it would take to get where I wanted it to go. I was pleased.
I got an automated response probably from AI. I sent another email about how long it would take and I got the exact same email again, more than likely AI.
I was looking for Christmas gifts and it popped up on my feed
Excellent customer service! Well made jewelry. I recently lost my mother to COVID and I noticed a beautiful silver necklace that was being advertised on Rosefeels.
I really loved the necklace displayed with a photo of my choosing.
Everything was made the same as u look at it in the picture. So amazing things u can buy here. I look forward and for others to keep shopping here. They got all kinds of specialize gifts. Or people who haven't been here. Go! It's the best.
I chose rosefeels cause Everything is exactly bthe same as u look at the picture and they do a great job at what they do.
I made sure I ordered this with enough advance before Mother's Day but unfortunately as it's a custom item, I understand it takes time to make. The wife really did love it.
I chose this company due to the Mother's Day gift that they had which caught my eye. I like getting my wife and the mother of my children customized things special for her.
Beautiful necklace! My mother love it, and this was exactly what she wanted! I would totally buy from this company again. Thank you!
My wife loves her "mom" necklace with the footprint. Great quality and very happy with our purchase.
It is so lovely! The quality and craftsmanship are excellent and the necklace falls perfectly on the neck. Would definitely purchase from this seller again. Arrived as promised and packaged beautifully. Thank you so much for your nice craftsmanship, customer service and incredibly detailed work.
Tip for consumers:
they would 3-4 working days to make custom item
Products used:
family necklace
The necklace was exactly what I wanted. I got it in silver for my girlfriend for our 1 year anniversary and she loved it. The engraving was great and added a personal touch. The shipping is a bit long because they need to personalize each necklace so I got express shipping and it got here on the day of our anniversary just as they said it would. 5 stars
Saw an ad while looking for anniversary gift ideas while on YouTube.
I can't wait til Mother's Day to give this to my mom.she is gonna love it.it's beautiful.it's everything the picture shows
I typed in Mother's Day gift ideas on Google and was browsing through the different images it pulled up and when I seen the picture of this framework I loved it
It's a nice product, but I paid for expedited delivery and it still took longer than it should have and was indicated.
They apologized but could not do anything as the shipment was out of their hands as t thst point.
I liked the unique oroduct.
I received three tracking numbers the first two I could not track anything it would not find nothing after emailing you to get the right tracking number then I finally found out where my package was and it took a lot longer than 8 days to get to me it took about a month
My daughter in law loved the bracelet! It's beautiful. The only thing that could be improved would be shipping notification and tracking. I had no feedback until it showed up at my house.
They had what I was looking for
On December 15 I ordered "Grandmas Garden" birth flower chart, I paid for expedited shipping & didn't receive until December 30. The original tracking number they gave me was incorrect, the customer service email response was very slow, if replied to at all. When I did finally receive the product I was very happy with it, my in laws loved it & it's something that they'll cherish forever! Save your money on the quick shipping but the product was worth it!
Tip for consumers:
the product was great but i wouldn’t recommend paying extra for fast shipping
Products used:
Grandmas Garden Birthflower picture