• Ross-Simons

Ross-Simons

Overview

Ross-Simons has a rating of 4.69 stars from 5,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    653
  • Shipping
    41
  • Quality
    5203

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 90.2%
Positive
1,440
Neutral
59
Negative
98

Instant Feedback

29,712 reviews

29
See all photos

What reviewers want you to know

Positive highlights

  • As Always,Prompt Safe Pkgd Delivery Always a Satisfactory Shopping Experience!
  • Thanks for great quality jewelry and excellent service.

Critical highlights

  • I contacted customer service again and they said that it could be repaired but I would have to pay for the repair.
  • Called Ross Simons customer service, but they were no help.
How would you rate Ross-Simons?
Top Positive Review

“Some items match the photos”

Athena K.
3/5/24

Some items match the photos. Others don't. You need to see it in person by taking a chance. Return process is straightforward. Customer service experience so far is good over all. I'm satisfied with my purchase: 4/5. I ordered four simulated ruby, sapphire, and emerald rings and earring. Very happy with the garnet cluster ring. Returned the citrine ring because it has some defects. It happens. I recommend Ross Simons for shopping affordable jewelry.

Top Critical Review

“Poor quality”

Patrick K.
2/14/24

I ordered an emerald bracelet for my wife, and it arrived with a broken clasp. We were disappointed but decided to process an exchange. The replacement arrived and seemed in better shape, however after wearing for one day, one of the links broke. The bracelet was beautiful, but the quality of craftsmanship is not on par with the price point. We will definitely NOT be purchasing jewelry from Ross-Simons again.

Reviews (5,447)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (480) customer service (557) quality jewelry (205) sterling silver (91) web site (258) quality products (133) ross simons (2176) post office (15)
Thumbnail of user nancyc2174
1 review
0 helpful votes
June 6th, 2022
Verified purchase

Order was placed May 26 and arrived June 3. I love the item, but was not prepared for pony-express shipping.

Quality
Thumbnail of user sandrad2602
1 review
0 helpful votes
April 2nd, 2024

Size 8.5 (pic. Looks bigger online) Smaller to me in person. I have short fat fingers. Very dainty, but elegant band. I do wish they made a 4/4.5 Ct. In this. I do like it and will wear it a lot to get used to it. Combining it with my two wedding anniversary band I have.

Tip for consumers:
They use credits for refunds.

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user marianneo52
2 reviews
12 helpful votes
August 25th, 2022
Verified purchase

Our daughter's wedding was out of state and I had purchased my gown and shoes but needed a necklace and earrings to complete my outfit.
I searched all local stores and found nothing that could work for that special day.
I saw a Ross & Simon advertisement and went online to look.
I found the perfect necklace and earrings. I had them sent two day delivery and they arrived promptly in lovely packaging all boxed carefully.
The perfect pieces to complete the look.
Great price and excellent quality!
I will be shopping again!

Reason I chose this business:

Booklet in mail.

Quality
Thumbnail of user chrism4547
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Ordered was received in a timely manner. The ring exceeded expectations. Beautiful but simply. Daughter loved it. I would definitely order again.

Quality
Thumbnail of user brandom11
1 review
0 helpful votes
January 25th, 2024
Verified purchase

I saw this necklace and decided right then to snap one up. It was the easiest purchase ever. Necklace arrived quickly - packed beautifully.

Quality
Thumbnail of user shuntan
1 review
0 helpful votes
June 15th, 2022
Verified purchase

I purchased a pair of gold and silver earrings and the quality was great, they looked just like the online picture, and the delivery was fast. I appreciated that they were well packaged and came with instructions on how to care for them. Will definitely order again!

Reason I chose this business:

Their name came up in my Google search so I went to the website. I was pleased with the prices and the well designed website.

Quality
Thumbnail of user gerilynns1
1 review
0 helpful votes
January 16th, 2024
Verified purchase

I purchased a multi gemstone bracelet about 6 months ago. It was 18k over sterling. The plating has considerable wear, it's lost all but 2 of the beads and half the stones. So I would not order any of your overlay products. Waiting to see how the new bracelet holds up.

Thumbnail of user lyndah251
1 review
0 helpful votes
July 28th, 2022
Verified purchase

Second time I've been disappointed with the quality of the jewelry offered by Ross Simons.
It's just plain cheap crap.

Quality
Thumbnail of user dianev834
1 review
2 helpful votes
July 31st, 2023
Verified purchase

My husband and I were extremely pleased with the 2 necklaces we purchased. Not only were they beautiful, but they were packaged in cases that we would expect for jewelry worth much, much more than we paid. The price was very fair, and in fact a great bargain when compared to numerous other stores. Have bought many times from Ross-Simons in the past and certainly will continue to do so. Quality and fair pricing are essential!

Reason I chose this business:

Have bought from them in the past, and found exactly what I was looking for at a price I wanted to pay.

Quality
Thumbnail of user juliea1187
1 review
0 helpful votes
April 26th, 2023
Verified purchase

I've bought A LOT from Ross-Simons because I love many of their silver heart pieces. This ring, however, is going back. It would be a great gift for a young girl/teen. I only wear a size 5 ring but it looks ridiculous on an adult.

Quality
Thumbnail of user jocelyns123
1 review
3 helpful votes
July 15th, 2022
Verified purchase

I ordered an expensive vintage ring. It was beautiful. I wore it for 4 hours and one of the inlaid pieces fell out. I could not find it. I called customer service and they said they would refund my money. Im waiting for them to email me a shipping label. I will definitely continue to order from RS because of the customer service i received.

Service
Quality
Thumbnail of user bethv195
1 review
0 helpful votes
April 7th, 2024
Verified site experience

I love that you're members of Rakuten and you always have great sales! Everything I've bought is high quality and beautiful.

Thumbnail of user suzannm13
1 review
8 helpful votes
January 13th, 2023
Verified purchase

Ive made three phone calls here. I received absolutely no answers to my question and was simply told to return them. They have a very secure clasp as the little hinged clasp folds closed on the pierced post. This hinged closure snaps in the closed position and pitches my earlobes. My diamond and gold hoops have a similar closure but they leave space for the earlobe. All I wanted was assistance. I really like the earrings but so disappointed!

Tip for consumers:
When searching for an item because several companies "sell" on Ebay be sure to monitor just who you're buying from. I evidently purchased Ross-Simons earrings on Ebay and it appears Ross-Simons won't help me. I wasn't even wanting a refund. Just an answer to a design issue.

Products used:
Earrings

Service
Value
Shipping
Returns
Quality
Thumbnail of user annb1534
1 review
5 helpful votes
October 3rd, 2022
Verified purchase

The ring is defective, surprising it would be sent with a damaged stone. I called the customer service number, was told the call center had just closed and to call back for another call center. Upon doing that several times, the line would ring once and then a bushy signal. Unfortunately, this is disappointing service from the product to the customer service.

See previous comments

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We regret to learn of the issue you had with the ring you received. In researching your order, we do see resolution has been established. We apologize for a potential phone issue we may have been experiencing during your attempt to contact us, we are here 24/7 for the convenience of our customers.

Thumbnail of user hk123
1 review
0 helpful votes
December 10th, 2022
Verified purchase

Previously purchased Emerald and Diamond pendant, then, last Christmas, the matching Emerald and Diamond ring. Both packaged in good taste jewelry boxes. This year's gift of matching Emerald and Diamond earrings were in plastic zip-lock baggies, then in small flannel bag. Would've preferred packaging a bit more fitting of their place in her collection, such as an earring presentation box. The earrings themselves are good matches and complements to the other pieces, so I am pleased with them.

Reason I chose this business:

Previous purchases

Quality
Thumbnail of user kaph
1 review
0 helpful votes
March 12th, 2023
Verified purchase

Arrived quickly and packaged well. Nice and shiny! Can't wait to wear my beloved diamond cross pendant on the new chain.

Reason I chose this business:

Selection, price and service.

Quality
Thumbnail of user lydiac267
1 review
2 helpful votes
June 20th, 2023
Verified purchase

This is my second experience with Ross Simons and each time I ordered a pair of leverback earrings (among others). I love the earrings look, but will not purchase leverbacks again. Seems the quality is too poor and one never quite 'catches', inevitably comes loose and I lose it. A shame too...looks and price are good for most of your products.

Reason I chose this business:

Attracted by the catalogue.

Quality
Thumbnail of user kimberlys2861
1 review
0 helpful votes
December 9th, 2023
Verified purchase

My most comfortable earrings, owing to their hollow lightness. They do bend easily, so it's important to handle them gently. The low price reflects the fact that they are hollow, and I bought a new pair a year later during the sales. The dented ones are still good to keep on hand for travel and active sports--if they get lost, I have the good ones. The color and size are perfect for business and everyday wear, and I wear them several days a week.

Quality
Thumbnail of user floriditac
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Amazing quality & products! Everything is so beautiful but I would say maybe a minor adjustment should be made to the still photos on the website, especially for all *Earrings. Maybe keep the main still photo that seems "enlarged" but then add another photo of the product with a ruler diagram plus measurements, all shown in the photo. The earrings are absolutely gorgeous but I did expect them to be a little bigger. I think for some clients they could be expecting huge statement earrings with just the one photo. Most of us don't have time to check specifications and details for each product (and then get a ruler out to confirm all those details). Thank You!

Quality
Thumbnail of user sallyw414
1 review
1 helpful vote
July 1st, 2023
Verified purchase

Easy to shop and great prices. Purchase was exactly as shown on the website! Packaged beautifully and very safe for shipping. Wore it that first night and just love the look of Murano Glass. Not easy to find the real thing, and this was perfect!

Reason I chose this business:

Respected, honest and reliable. Great jewelry selection!

Quality
Thumbnail of user nancyr2472
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

The turquoise & sterling ring I saw online on Ross Simons & ordered is lovely! Just what I was looking for & much more beautiful in person. Great quality & prompt service! Very pleased with my purchase!

Quality
Thumbnail of user jillr630
2 reviews
1 helpful vote
November 25th, 2023
Verified purchase
• Updated review

Earrings rrived well-packaged and on time. They initially looked true to description and as shown online, however I could see through the clear pouch that portions showed the plating tarnished and/or worn off. I called because these were needed for the Holiday, and a CS rep acted promptly to replace the unacceptable pair, and email me a printable return slip so the first pair could be returned.

CS representative was excellent and did their best to listen to and meet my needs. A return slip was sent to me, as well as a replacement.

Service
Quality
Multiple searches using filters and specifics did now...
November 15th, 2023
Verified site experience
• Previous review

Multiple searches using filters and specifics did now show the item I wanted. I only found it because it appeared as a suggestion below a different item I was looking at instead. It shouldn't have taken me an hour to find it.

Reason I chose this business:

Selection and value

Thumbnail of user annekem1
2 reviews
1 helpful vote
May 10th, 2022
Verified purchase

Love it when Ross Simons has a sale! I've been waiting to buy these green enamel earrings & ring! They are more beautiful in person & the quality is amazing!
The multi-gem ring is beautiful, the stones are so clear, & the quality is amazing. However, it's too big for my small fingers & will sadly have to return it.

Reason I chose this business:

Because of your unique selections of jewelry

Reason I chose this product:

I love enamel jewelry

Quality
Thumbnail of user chuckh293
1 review
0 helpful votes
December 14th, 2022
Verified purchase

Smooth and efficient. I'm glad I came directly to your site because I would not have found the earrings using google or duck-duck-go shopping.

Reason I chose this business:

Reputation and selection

Quality
Thumbnail of user marthar886
1 review
1 helpful vote
May 8th, 2022
Verified purchase

Website was easy to use, product I was looking for was easy to locate with only one click, check out and payment was a breeze.

Reason I chose this business:

Quality of all items and price. Best store to shop at for jewelry.

Quality

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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