RoyalMail

Don't know the reason, change in procedures or change of postman, but the last few years I usually receive my main opened or at least tampered with. Magazines delivered in open envelopes obviously already read, worryingly bank statements and hospital letters similarly opened and read. Have reported the problem a few times, most recently today, but I expect nothing will change as previous complaints - have cancelled one of the magazines (which, the other is a music magazine), have reluctantly moved to digital bank statements. Given two of my xmas cards had obviously been tampered with (looking for cheques?), and letters from hospitals, it looks like it will continue to happen regardless of complaints. Happens with 50% of my general post, and most of the magazines (five of the last seven issues). In the old days they had proper complaints procedures, not now. It's not like you have a choice with letters, its royal mail or nothing, but the service has become poor since privatisation. Can not recommend, used to be so reliable, so sad.

Absolutely shocking service. I am waiting for an international delivery which was received by Royal mail on the 05/12 (Tracked 48). The tracking information said (which has not changed since), expected delivery on the 06/12. It's now the 20th! I emailed the customer service contact address requesting a proper update / status as it's an Xmas present. I received a very generic reply explaining they cannot give any updates and I should request the shipper makes an insurance claim on my behalf... Clearly no interest from Royal Mail. An absolute disgrace!

Less than zero!
I left clear message directly to Royal Mail to leave parcel in secret place but instead I get 4h later message that I wasn't at home and they will do redelivery next day which I won't be at home again of course
Wtf!
Also if you want to call them there is no chance to get them, another option chat doesn't work as you talking to computer who piss you finally off or you get depression!
Customer service is terrible! Less than zero
My tracking number JY*******GB

Royal mail tracked 24 hour is taking a week and beyond, this is a developed country with high levels of infrastructure, there is no excuse, you have no medium to complain or get compensated, just have to endure unbelievable missed service levels

This company doesn't operate!
I have used the Signed For service 5 times, they have lost the item all of the time.

YET AGAIN ANOTHER ROYAL MAIL "LIE / MISINFORMATION"

Yesterday I received a message stating my parcel will arrive today

The message clearly states that my parcel from Perfume Price will be delivered today
Thursday 30th November.

This is not the first time Royal Mail have sent me misinformation and I end up waiting in all day for an
Item to arrive and it does not arrive.

I have had enough of this POOR service, all Royal Mail keep doing lately is increasing prices and delivering a
Worse service!

I have contacted my local MP Bob Seely on a few occasions and Mr Seely kindly contacted Royal Mail,
Yet these problems STILL Exist!.

I am including BBC WATCHDOG and a few of the National newspapers, it's about time something is done
About naming and shaming Royal Mail.

If whoever sent the misinformation email to myself, and I had not waited in all day for nothing it would not have been
So bad.

Who actually sends MISINFORMATION Emails?

Message for Perfume Price unfortunately I will not order from your Company again
Any Company using Royal Mail for me is a NO NO.
They cannot be trusted to deliver on time.

I am very frustrated and disappointed with their SNAIL LIKE SERVICE, BUT MAINLY THEIR LIES

Personally I do not expect anything to improve.
The Postal Review Service is a complete waste of space.

It is about time a Royal Mail executive or their CEO makes a surprise visit to the
Isle of Wight to see what exactly is happening with post!

I can only hope that BBC WATCHDOG or the National Newspapers can finally make this Company
Listen to Customer Complaints.
I bet I will not even get a SORRY, just a feeble excuse about staffing issues, how much longer can we
Keep listening to excuses.

Today 5th December Royal Mail delivered 3 weeks worth of post that they have been holding on to at the i
Isle of Wight sorting office.
I have been in contact with Simon Kelly Royal Mail CEO and The Postal review to see what is going on.

Received some records I had ordered today - through the post... Yes! - today, a Sunday! - and from the Royal Mail no less! And they weren't two months late.! Will wonders never cease?

Am off to pour myself a quick snifter before lying down for a rest so as to recover from the shock.

Credit where it's due. If this kind of service continues the Royal Mail may still be in existence this time next year!

Customer service line always takes over 30 mins to answer. In the last month I have had to call on a number of occasions regarding lost mail, even signed for deliveries! They then take weeks while they 'infestigate' why this takes so long when everything is scaned I have no idea? I now use alternative delivery companies that photograph their delivered items. Royalmail is not the service it used to be. Even their postboxs in my area are not collected every day, yet they still charge for first class - wrong!

In my experience Royal Mail are incompetent, and untrustworthy, they are an extremely unreliable courier, they consistently do not deliver by the deadlines they themselves set; I have experienced their drivers telling lies about items being delivered, stating the item has been delivered when it hasn't, only for it to be delivered the day after it should have been!
I don't usually order items that are being delivered by Royal Mail, as their service is really appalling, but as I recently wanted a difficult to find item a company was selling through Amazon marketplace I had no choice.
According to tracking the item was collected by Royal Mail on 01.12.23, it was due for delivery on 13.12.23 (why it takes two weeks between collecting the item and delivery who knows!). As the item is expensive I waited in all day, taking time off of work, all day the tracking information was stating the item would be with me by 8pm; lo and behold, at 8,05pm the tracking information changed, now stating the item will be delivered by 18.12.23! Utterly appalling and inept standard of service.

The driver is saying he has tried 3 times to deliver the parcel to my mums flat and no one was home complete lies. You have to press the buzzer to the flat to enter to building so he has not even tried plus my elderly parents do not go out in the evening not at all happy with the service as it was a present for my dad who's birthday is tommorow. An absolute joke will use a more professional and better company like dhl nest time. Not the Royal mail never again.

This is a SCAM! Stay way from this company. I ordered 2 products and I just received 1 and it was damaged. I sent pictures and the tracking number but they not refund me. Very bad customer service!

I bought a product and it was posted more than 2 weeks ago and it stay stucked in "Heathrow Worldwide DC".

It totally $#*!ed my plans and my friend plans, bc we bought the $#*! 3 weeks before to make sure it would arrives, what obviously didnt happened and dont have date to arrives.

No way to buy from this shopper again if didnt use another international mail service.

Royal mail losing the parcel, waiting 1 hr to be put through customer support and no help. This service should not exist.

Appalling service. Requested a parcel collection from my home as we are shielding. Website stated it would be collected by 3pm Tuesday. No collection occurred but did get email at 7pm apologising and link to rebook. Rebooked for Wed (by 3pm). Still no collection and no email at all that evening! Rang RM CSU Thursday but after waiting 45 minutes I gave up. Had to risk going to the P. O. the next day. Won't be using Royal Mail again!

Expected my 24hr delivery parcel last Friday, but didn't receive it. OK, that's fine. I waited the 3 day weekend and expected it on Tuesday... but didn't receive it. Wednesday? Nope. Thursday? Surely? Nope. But I got a great email telling me it would be delivered on Friday morning between 8 and 12! Fantastic!

So I get up at 7:45, go downstairs and sleep on the sofa, because my postie will post a 'you weren't in!' card if I don't reach my door in a millisecond. Did I receive it on Friday, one week after the supposed delivery date, during a time slot royal mail said it would be delivered? Of course not. Its stuck at my city's mailing office at 2am and is apparently in transit to my local delivery office. Not sure whose city is so huge it takes 10 hours to drive a mile.

Never had anything on time from Royal mail, ever. Still using the covid excuse 2 years on instead of adapting and changing. 70% of the letters I've sent in the past year with 1st class stamps on have gone missing. I avoid using the service as much as I can but some retailers only offer you RM delivery. If its a package delivered by royal mail, you know you will be paying through the roof for even a chance to see your item within the next 6 months. Not sure how they haven't gone bust, but one can only hope and pray they will, and be replaced by a company that is capable of actually managing post and delivering what you paid for.

Royal Fail must be the largest failing company in the UK, they sell a product called Tracked 48, but do not honour the name, their excuse for not delivering yet after 7 days is "It is an aim, not a guarantee" and when they don't know if the parcel has been lost/delivered wrongly or where it is, the Tracked part you pay for security, means absolutely nothing. Try and find a customer service person who gives a damn? They read robotic scripts and haven't a care or a clue. A total disgrace

My package arrived to the U.S. quickly and in perfect condition. During the Christmas rush and this pandemic that speaks highly of Royal Mail.

I bought a camouflage track suit from Amazon ( or so I thought) little did I know when I looked on my phone, it was being shipped by " Royal mail " never heard of them. This was on May 27th, 2023. It is now June 9th, 2023, and according to my orders on my Amazon account it still says it's in Preston MC, guess what? No wonder you people in the UK lost the revolutionary War to the USA, it's in Indianapolis, Indiana, scheduled for drop off June 12th, 2023. WOW!

The number of times Royal Mail have messed me around is countless. Multiply that by millions of people in the country being treated the same way, and you can imagine the size of the problem. Their tracking alerts and information are literally useless. I received two emails from them telling me a parcel was being delivered to me today between 10:21 and 14:21. Nothing appeared. They then claimed to have attempted delivery, which is a lie. This is standard practice, not the exception.

Past experiences of parcels being left on my doorstep; postmen entering my house to leave a parcel; postmen signing for parcels themselves instead of obtaining a signature from the customer (including Special Delivery items). This list goes on. What an abysmal failure of a company.

MY RATINGS:
5 Stars = Excellent with minimal or no problems. I would recommend.
4 Stars = Very good, and I would use again
3 Stars = Average, with room for improvement
2 Stars = Poor service or goods. I don't recommend.
1 Star = Gross incompetence/ dishonesty/ negligence. Stay away.

All this talk of Cyber-attacks as if its suddenly turned a good business bad. They've been a shambles for months. Posted several items overseas early-December, still haven't got there. All tracked, which is a joke, some apparently haven't even left the Post office let alone the country. Have numerous ebay items showing as undelivered but buyers posting positive feedback and thanking me for the item, which according to Royal Mail haven't even got there yet. I waited 6 days for a Special Delivery (guaranteed by 1PM the next day!) to come around 100 miles. Utterly useless.

I am utterly disappointed and frustrated with my recent experience with Royal Mail. I had entrusted them with a highly valuable delivery which required guaranteed delivery and a signature from myself. Not only was this protocol disregarded, but the package was stolen from the delivery person.

I had expected the service, especially for such an important delivery, to be seamless and trustworthy. Instead, I found myself dealing with the stress and complications that arose from their negligence. What's even more frustrating is that I have provided proof of the stated delivery requirements and evidence supporting the incident.

Absoloute discrace.

TAKE NO NOTICE OF ESTIMATED DELIVERY THEY DO NOT UNDERSTAND THE MEANING OF THE WORD.TAKE YOUR MONEY THEN HAVE YOU CHASING FOR WEEKS.

Royal Mail are a joke posted 10 items only five items arrived complete utter rubbish I've lost so much money because of these clowns