Rugs.com has a rating of 4.71 stars from 4,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, good quality, and great selection. Rugs.com ranks 1st among Carpets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
Delivered in just a few days. Like others have mentioned, you need to off gas and I am hopeful the lines disappear due to folding. I ordered the beige colored one with brown swirls. The background color of the rug has a lot more darker brownish tones than the picture but it will still work and probably won't look so dirty too quickly. The quality is great for the price on sale. Lastly I don't think I need an under mount to prevent slippage. I would suggest ordering without and then make your own decision.
I ordered runners and rugs, and two weeks later over $1600 in rugs was ordered and shipped to a person and address in Florida. Not me! Used my credit card info! I have been unable to get refund for these fraudulent charges from rugs.com. My bank is trying as well. I am now going to police and an attorney against rugs.coms obvious careless practices that put customers at in harm's way. All communication is via a call center in some off shore location, and extremely difficult to understand. Beware!
I ordered two rugs for my home in Italy but even realizing that they were being shipped from South Carolina, USA. The shipping cost was reasonable. The first rug arrived and I loved the colors and quality. So I ordered another for my dining room. That one had shipping problems but this company assigned a person to help me track the shipment. She actually had to order a second rug but it arrived fine. I'm now ordering another rug and I know it'll be perfect.
Obsessing today on what pattern & color & size. Was really pleased with the selections & available sizes. But the VERY BEST thing was being able to take pictures of where this rug was going to be "in my room" (actually outdoors) over and over as I narrowed my search, changed my mind, added & took away pillows & furniture, etc. I say I am happy already even though I just purchased this rug 2 minutes ago. Really enjoyed the shopping experience & feel like there should be minimal surprises when this arrives. :)
Tip for consumers:
Definitely use the function where you can see how the rug will look in your room. Awesome!
Very good experience with this company. Its my 3rd purchase. Great quality. Fast and curteous service and shipping.
Rugs.com is an abundant source for rugs for any budget. I chose a very inexpensive option as an entry runner. The rug arrived within a week, well wrapped and in great condition. It really brightens up my space and makes a great statement. Although rugs.com had some amazing rugs that I drooled over, choosing what I can afford meets my current needs. My experience exceeded my expectations, especially considering the modest cost.
So far the experience has been great; just placed order for 1st time w this company. I like it that you can see what product looks like in your own home!
Hopefully the shipping and product will be as pleasant as the ordering experience TY
The various views and specification details of the rugs were very helpful. The overall color should be listed under choices. The overall color was difficult to locate.
Ask questions but no response or a seeming generic and believe received a thank you. No statement communication was seemingly unavailable, actually the opposite was presented. Telephone number for real conversation ought be prominent. With clock running out was pressured to buy. I just wanted a professional suggestion for a tough, modest cost kitchen rug to place over a very challenged linoleum.
In general the website was satisfactory and an improvement over passed sites. Thank you!
* Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Rugs.com was user friendly. Was able to purchase within minutes. I love that you can see a rug in your room before purchasing.
We just moved into a new home and I've been having such a hard time buying rugs for all of our needs. I absolutely love how easy rugs. Com has made my return and reorder experience!
Products used:
Rugs
Pleasant - Nice Website but wished it offered comparison shopping of a few choices to make shopping even easier.
I love the website and the easy ordering. There is a large variety of rugs on the site. I did have difficulty with the picturing item in my room option but my imagination is pretty good. I haven't received the rug yet, so I'm only reviewing the ordering process.
Website is very intuitive, easy navigation and website is FAST loading photos or changing sizes. I hesitated to buy a rug that's a "bit wild" for me, as it's sometimes hard to imagine color and pattern online, but I really wanted something that was FUN this year (just sayin')!... My "wild side" totally kicked in when I saw their generous shipping and return policy. Very Impressed with order process so far. Wish me luck. I'll post a photo if it works out, as I am hoping!
Beautiful rugs, great prices…Many of my friends recommend.
Is my first time I'm buying from you, I'm supposed I would like it.
Love this rug. Been looking for a while and when this went I sale I grabbed it. Fits perfect in my room. Quick easy delivery
My wife and I have been trying to find a rug to go under our new coffee table in the family room. The rugs.com website made it easy to narrow our search and even list the colors in the carpet. After 2 weeks of searching stores and websites, we finally found a rug that we could agree on. With free returns, this makes the decision making process easy. We can now agree on a carpet to try. Next up is kitchen and bathroom carpet choices.
Found this site after seeing an ad on social media... was in serch of an area rug and was pleased to see that this site was based in South Carolina! So tried them out and ordered 2 area rugs. One indoor and one outdoor. Both were shipped and received in a timely manner and came true to description! Pleased with the rugs and the whole experience of ordering online with Rugs.com... so much so that I have gone back to them 2 more times to order a couple of entry way rugs!
After my mother passed away, I was charged with cleaning and updating her house. I discovered Rugs.com on Facebook and found the styles, quality, and prices extremely attractive. I ordered, loved what I got, and ordered again! 5 rugs later, I can tell you that each is unique and special. I only wish I had ordered them all at once to get an even better deal!
Wonderful experience from the time I logged on. Looking for something after putting down new floors in the entire upstairs. Great choices of everything to pick from.
Multiple sizes, wonderful colors and huge selections. Very easy to find anything you wanted by size, color, rug description, etc. Taking advantage of the sale was even better. Will place additional order later.
I purchased 2 rugs for my bedroom, to put on each side of the bed, and these rugs were packaged extremely well. I took them out of their packaging and laid them in the living room, top side down for 24 hours to help them straighten out from being rolled up. The back of the rugs have a rubber around the edges to help them from sliding around so much. I am overall pleased with my purchase.
Site was very easy to use and browse. Will be back the next time i need a rug!
Like the product and the shopping experience. Would prefer not to use FedEx Ground but rather UPS. Had several bad experiences with FedEx Ground, loosing product, delivery driver doing damage to our property and then not taking care of the damage. Just not a good experience.
* Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Quality product along with extensive variety. This is only topped by their service. Quick responses, very helpful, free shipping and returns also when I ordered wrong size. Can be trusted.
I always like everything I purchase on this site. Good quality and excellent prices when compared with any other seller.
Website very easy to navigate. Rug great quality. Purchased a 5 x 6 liked it so much, ordered another one 6 x 9