Rugs USA has a rating of 4.31 stars from 2,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 10th among Home Decor sites.
This is our third purchase from Rugs USA. We cannot say how much we love their products. There are styles for all tastes, they're easy to clean and durable! Ours have lasted with two large dogs and very young boys!
I reviewed their return policy before I started my refund and then when I actually got ready to return it they added an additional fee. My return amount ended up being almost half of what I paid for the rug when all was said and done. Be careful.
I always order my rugs from here and they come in great condition. I ordered one for my new home last week and when it came in it was wet and smelled kinda mildewy I reached out to customer service and they responded and said no problem we will send you a new one. Don't even worry about sending that one back just throw it out. I really appreciate this and will continue to buy from them!
I had not heard of Rugs.com until I was in need of lamps for my bedroom. A fire in my home left me with only the clothes I escaped in. I was able to secure a short term rental but literally had nothing to fill it with except an air mattress. I began searching for lamps and came upon Rugs.com. They had a lovely pair of lamps in the color and size I wanted. They arrived within a day or so after the order was placed. They were exactly as pictured. I get compliments on them all the time. I kept going back to the site to look for a simple rug for the living room. I couldn't believe I found a 4x6 hang knotted wool rug from India on sale for $40. I definitely recommend Rugs.com for anyone who wants quality home furnishings at a reasonable price.
Price, selection, quality
They were exactly what I was looking for at a price that I could afford.
Overall a great shopping experience. It's a little wonky using a cell phone, but nothing that would cause me to leave the site.
Price, selection, quality
I bought a 10' x 14' rug and it matches well with the website description. It is carefully woven and it's quality shows in the texture, thickness, and weight. The photos shared by other users also helps a lot. The only thing I wish Rugs USA can improve would be the packaging because the plastic bag that contained the product was partially torn apart. Luckily it was not a rainy day when it arrived. Otherwise, I may have a wet rug.
Good price. Good quality. The website was well designed and has all the information I am looking for as well as multiple payment method to choose from. The shipping logistic was also well maintained. I also checked the review to make sure Rugs USA was legit before I placed my order. Overall the reputation of the website made me decide to trust ans try once. And I am happy with the result.
After comparing with other websites (Wayfair, C&B, Ruggable, Amazon, West Elm…), The price is reasonable for such a big area rug with great quality. And the website is trustworthy. I particularly like the section on the website where other customers share their photos. Really helps me to decide how it might look like in my house and peek into the quality of the product.
Hi Ann,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug is perfect. Soft but durable. Can't wait for my little one to be able to play on it!
Great experience and I was able to get a new rug that is perfect for my little ones room!
I have purchased rugs on line and at the store in fountain valley. Great selection of wool rugs of all styles and sizes. Thank you
Convenient & great prices as well
I must purchase wool rugs
Hi Sharie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience & that you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Experience was great, unfortunately I had to return the rug because the thickness prevented me from being able to open our front doors!
I love Rugs USA. I've bought almost every rug currently in my home from them. Great quality and great value.
I always look at Rugs USA first.
Previous customer with good experience
After reading quite a few bad reviews about this company, I was very hesitant to order from them. However, when I saw a lamp I wanted at half the price Overstock was selling it, I took a chance. I bought two of the lamps. Delivery was fast, and the lamps arrived in pristine condition. Even the lampshades were perfect, and I've had issues with lampshades from Wayfair and Overstock, but not these. I got two lamps for the price of one on Overstock and couldn't be happier.
I have purchased two rugs in the past. Love them both. I feel you are a company I can count on to have fair prices!
Hi Peggy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love my rug! The colors are beautiful (just as shown) and the delivery was wayyy quicker than expected. It was here in less than a week and with all the shipping issues going on now, I really thought it would be at least two weeks.
A few people on a facebook page (that I follow) said they had been happy with their purchases.
The size and colors were right for my room
The only thing that would make it better was a option to set a price range. Oh, and maybe some mid-priced rugs ($200 range).
Saw a few comments from several people on a facebook group I belong to.
I have been looking for quite some time for the perfect rug for our bedroom. Cannot wait until it arrives. And your prices are great.
My daughter in law has bought several rugs from your company and loves them.
Always a good experience purchasing on-line with Rugs USA. The descriptions and photos are always excellent so never got a rug which didn't match my expectations. I DO like that the folded rugs are being shipped rather than the rolled. One or two days in the room, weighted with books or anything else you happen to have around the house, and the folds are fully relaxed and gone.
Selection, price, and speedy service.
Needed a much larger rug (9 x 12) in a lighter, more neutral color, and affordable. I literally have 4 rugs for this one room which I change out with the seasons.
Hi Sansi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Selection and prices are great! I ordered three separate runners. One was the incorrect color and size but Customer Service was great and rectified the issue in a reasonable time. The rugs are a little bit thin, however they look and feel great in their designated locations. They appear to be good quality for the prices paid. I would recommend this company for purchases.
The representative was professional, polite and very eager to rectify the issue. Which she did.
The options and prices looked great.
I wanted something different.
It was listed on Rakuten.
Love this site! Always can find high quality rugs for reasonable prices! And I love all the photos of the rugs, especially the one that shows the ruler measuring the rug pile height (genius) and the "view in your space" option.
Every rug I’ve purchased has been great quality.
I love that this rug is washable. Aside from design, that was the second reason I bought it. Looking at some other reviews, I was glad to see my rug's letters came in ABC order. The color is more of a blue/gray color. Not what I was expecting, but thankfully it still goes with the room. My biggest complaint would be that the letters are not centered in the rug. One "side" of the circle has a large section of blue space from the top of the letters to the edge of the rug. And across the rug on the other "side" the tops of the letters are almost hanging off, no blue space above the letters. I notice it, I don't think guests would.
Cost, shipping cost, design of rug I was looking for
Cost, design of rug, reviews
Hi Megan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Lots of inventory to choose from. Fast shipping. They were quick to answer any questions I had and followed through with any issues.
Quick response
Hi Kathy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Always a pleasure shopping here. Many rugs to choose from; ordering is easy, products are good.
Absolutely in love with this rug. It is exactly what I expected in terms of color, size, and texture. Could not be happier!
Hi Madison,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Gray Awning Striped Flatweave Tassel Area Rug! Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to order. Great value. Love the texture of the rug. Was afraid it might be too rough under my bare feet, but it's not at all. I set it outside for a few hours after I received it to get the "natural" smell out (and sprayed it with Febreze). That helped, but smell lingered for about a week (I am sensitive to smells). That eventually went away. I really love it. Especially the fringe. Goes great with my beach bungalow style.
I ordered four rugs at once, all on sale. Great prices, came fast. One of the rugs was not what I thought. It is more jute than cotton. I don't love it but because it is so heavy it is too expensive to ship back so I will try to sell it. Not the companies fault just is what it is. I would definitely order from them again, but I will be sure to really read up on materials because the pictures look sometimes better than the product.
This rug is even prettier than the picture! It looks great in my room. Colors are perfect.
Price was reasonable. Quality is very good.
Delivery was fairly quick.
I called to check on the delivery of my rug. They were very courteous and professional.
Selection and Price
Exactly what i was looking for
Hi Laura,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great. Colors were just as pictured. Little more orange than I thought but it was 14'
Style and price
I ordered a small rug to be placed under my desk in my bedroom and overall the quality versus the price us great. It's super modern and chic and I am happy that it is washable. Love how it looks!
My friend recommended it to me!
I'm so happy with this rug. The material is soft and comfortable under foot. We ordered the premium pad underneath to go with it. I really love everything about it. It arrived quick and lays flat even after being rolled for transport.
Price and selection options
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Leah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a great review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support