• Ryobi Tools

Ryobi Tools

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Overview

Ryobi Tools has a rating of 3.78 stars from 785 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ryobi Tools most frequently mention home depot, light weight, and weed eater. Ryobi Tools ranks 5th among Tools sites.

  • Service
    288
  • Value
    394
  • Shipping
    178
  • Returns
    155
  • Quality
    393
Positive reviews (last 12 months): 57.7%
Positive
82
Neutral
3
Negative
57
170
See all photos

What reviewers want you to know

Positive highlights

  • IT'S LIGHT WEIGHT AND EASY TO USE WHAT EVER YOU DOING EDGING OR TRIMING LESS TIME DOING YARD WORK..
  • After calling Ryobi customer service a few times to solve the matter, they decided to send me a new lawn mower.

Critical highlights

  • It is regarding the lack of service centers since Home Depot closed their service centers.
How would you rate Ryobi Tools?
Top Positive Review

“2024 21" RYOBI SNOW BLOWER with 2 batts and 2 extra”

CRAIG F.
1/17/24

With the advent of Lithium batteries and I use them on my boat for trolling motor and electronics hard to beat. The unit performed well cleaning off 4 bigger driveways but Need at least 4 40 volt batteries as you get about 2 hours of blowing Snow...its light, quiet and rugged...I like it, i have a 28" 2 stage which is now just used for heavy and deep snow...Keep up the good work RYOBI

Top Critical Review

“No customer service”

Chris N.
2/13/24

The worst customer service I have ever experienced. Help+ on their site does not work called customer service 38 mins later still no person. So how do I get this near $300 framing nailer fixed that's less than a month old? Avoid at all cost spring for the dewalt or Milwaukee.

Reviews (785)

Rating

Timeframe

Other

Reviews that mention popular keywords

light weight (63) lawn mower (50) service center (14)
Thumbnail of user khlawchanaristo
1 review
0 helpful votes
April 1st, 2024

Ryobi is one of the largest and most innovative power tool manufacturers in the world, Ryobi® are dedicated to delivering outstanding performance and reliability, we've built a solid and enviable reputation by developing a real knowledge of exactly what people need from their power tools, so that you can work more efficiently, more safely and more comfortably in your home and garden. Expand-It, Autoshift, Touchstart… the many numerous new features that make DIY and gardening simpler and easier.

Tip for consumers:
I use all Ryobi tools. At work

Products used:
18 GA Brad nailer

Service
Value
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Thumbnail of user chrisn1290
1 review
1 helpful vote
February 13th, 2024

The worst customer service I have ever experienced. Help+ on their site does not work called customer service 38 mins later still no person. So how do I get this near $300 framing nailer fixed that's less than a month old? Avoid at all cost spring for the dewalt or Milwaukee.

Thumbnail of user roopchand
1 review
0 helpful votes
April 13th, 2024

Ryobi tools the best been using it for almost 30 year you name it I have it from blower to snow plow wet vaccum circular saw table saw screw guns both cordless and wire flash light sawzall and a host of other easy to use and maintenance light weight for working longer period most of all not bulky easy to store I recommend it to first timer and professional and affordable in price and easy to obtain

Tip for consumers:
Looking forward to buy more products

Products used:
Cordless and wire guns vaccum sawzall leaf blower brush cutter table saw circular saw miter saw snow blower flash lights

Service
Value
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Thumbnail of user suelong196161
1 review
0 helpful votes
April 15th, 2024

I have been a fan since the tools were blue, the closest competition is no where close. I guess that means customer service and questions don't matter. I have wasted way too much of my time recently just trying to get an answer about a new product. Why should I waste days on hold just to give you a chance to sell me something? Guess I'll stick to my gas brush trimmer. Sad.

Thumbnail of user antonio.camporese
1 review
0 helpful votes
February 20th, 2024

Own drills, circular saw, table saw, brad nailer, staple gun, electric and battery sanders, jig saw, 2 hand held blowers, 12 batteries,4 chargers many others Ryobi products.

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Thumbnail of user saran557
1 review
0 helpful votes
February 21st, 2024

Are you in need of a reliable tool that's perfect for both the burly macho man and the petite woman? Look no further than the Ruining 18 Volt Chain Saw. This powerhouse of a tool is not just about cutting wood; it's about empowering you to tackle any job with ease.

First and foremost, let's talk power. With its 18-volt battery, this chain saw packs a punch, effortlessly slicing through branches, logs, and even thicker wood with precision and efficiency. Whether you're clearing out your backyard or tackling a DIY project, the Ruining 18 Volt Chain Saw is up to the task.

But what truly sets this chain saw apart is its versatility. Designed with both the mucho man and the petite woman in mind, its lightweight and ergonomic design make it easy to handle for extended periods without causing fatigue or strain. No matter your size or strength, you'll feel confident and in control while using this tool.

Furthermore, the Ruining 18 Volt Chain Saw is not just a one-trick pony. Its adjustable chain tension and automatic oiling system ensure optimal performance and longevity, while its safety features provide peace of mind during operation.

In conclusion, if you're in the market for a chain saw that combines power, versatility, and ease of use, look no further than the Ruining 18 Volt Chain Saw. Whether you're a seasoned lumberjack or a DIY enthusiast, this tool will not disappoint. Say goodbye to manual labor and hello to efficiency with the Ruining 18 Volt Chain Saw by your side.

Value
Shipping
Quality
Thumbnail of user helene175
2 reviews
13 helpful votes
February 18th, 2024

I am months from being 78, under 5', who decided with the right equipment I could save money and mow my own yard! Had a male friend get the battery operated mower put together and show me how to use it. I was delighted to then do my front and back yards with no further help. The mower has 2 lithium -ion batteries, lasting about 30 minutes each, 16'' width cut and the handle can be lowered for shorter people to use easily. I had no trouble emptying the grass catcher bag either. The price was just over $300 and hopefully will last me for along time. Happy mowing to the rest of you folks too!

Tip for consumers:
That even an elderly person could use this large product easily and safely.

Products used:
RYOBI battery operated lawn mower

Value
Quality
Thumbnail of user jennifers5853
1 review
0 helpful votes
February 6th, 2024

The only item I've used in this multi package thing with the circular saw that Sawzall the light the skill saw the drill impact and one other side cutter tool I've used the impact about three times I've used the drill about three times the drill will not release the bit now it is the mechanism in there is already broken I've not purchased this 3 months ago I'm a little upset beautiful so

Service
Value
Quality
Thumbnail of user sharone1297
1 review
0 helpful votes
March 15th, 2024

We have several Ryobi products and are totally satisfied with all. They are very well made and do a great job. Would buy all Ryobi products due to the quality and prices of these products.

Products used:
Electric surface cleaner.

Value
Quality
Thumbnail of user melissan1157
1 review
0 helpful votes
December 8th, 2023

Bought a vacuum and within a year it stopped working. I reached out to customer service and had the worst experience ever. Finally after hours I got ahold of someone who I had to send proof of purchase to and then he hung up on me. Luckily I had his email and continued to follow up. My vacuum was replaced by a similar one (since it was under warranty) but the piece of garbage they sent me doesn't hold a charge. I have to charge it everytime I use it. Will be purchasing a new vacuum soon and will NOT be using this brand.

Products used:
Vacuum

Service
Value
Quality
Thumbnail of user legnaluismunoz
1 review
0 helpful votes
January 22nd, 2024

Trabajo más fácil,perfecto y limpio. Satisfecho y honrado de comprar todas las herramientas Ryobi para todos mis trabajos.

Thumbnail of user barnaby1306
1 review
0 helpful votes
March 9th, 2024

Works great, easy to use and handle. Light weight. Best hedge trimer I've ever had and the first electric.

Tip for consumers:
n/a

Products used:
n/a

Value
Quality
Thumbnail of user kimw855
1 review
0 helpful votes
June 28th, 2021

All battery tool i have are Ryobi these are drills, drivers, saws roters and blower have ordered on line and purchased at store only problem i ever had was a battery in 2 pack would not charge have bought others never happened again also get good life span from batteries thank you

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Thumbnail of user jerryh1205
1 review
0 helpful votes
April 8th, 2024

The Ryobi table saw I purchased today is awesome and well made I would recommend to anyone it's worth the price.

Tip for consumers:
Not sure

Products used:
Table saw

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Value
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Thumbnail of user suzeeg1958
1 review
0 helpful votes
February 9th, 2024

I'm a 65 year old woman and the 18V pole saw, stapler and staple gun have made mending things on the farm sooooo much easier. I can even trim around my deer stand with the pole saw! Sweeeettt!

Value
Quality
Thumbnail of user gabrielazcunce
2 reviews
2 helpful votes
February 12th, 2024

I recently had an unfortunate experience with a Ryibi product, and I feel compelled to share my thoughts to warn others. First and foremost, let me say that the quality of the product itself was disappointing. It broke easily, which was frustrating in itself. However, what made matters worse was the abysmal process for submitting a warranty claim.

There's simply no easy way to go about it. The phone wait times are absurdly long, to the point where you'll likely give up out of sheer frustration. It's almost as if their customer service is structured to discourage you from even attempting to file a claim. It's a deliberate tactic to make the process so cumbersome that customers eventually throw in the towel and move on.

I can't stress enough how frustrating this experience has been. Dealing with Ryibi's warranty claims is akin to running in circles. They seem to have perfected the art of giving customers the runaround. It's clear that their priority lies in avoiding honoring warranties rather than providing genuine support to their customers.

Based on my experience, I strongly advise against purchasing any Ryibi product. Not only are they prone to breaking easily, but you'll also find yourself completely unsupported when it comes to warranty claims. Save yourself the hassle and look elsewhere for your tools and equipment needs.

Service
Value
Shipping
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Thumbnail of user craigf491
1 review
0 helpful votes
January 17th, 2024

With the advent of Lithium batteries and I use them on my boat for trolling motor and electronics hard to beat.
The unit performed well cleaning off 4 bigger driveways but Need at least 4 40 volt batteries as you get about 2 hours of blowing Snow...its light, quiet and rugged...I like it, i have a 28" 2 stage which is now just used for heavy and deep snow...Keep up the good work RYOBI

Thumbnail of user richardl948
1 review
1 helpful vote
May 4th, 2020

Purchased 18 volt string trimmer/edger May 2,2020. Instructions easy to follow and battery charged right up. First use was great! So much easier than gas weedeater I had. Powerful enough even on low speed to do edging and weed eating sound front and back of our 1/3 acre of grass and beds at our home. Price was very good and tool seems to be sturdy yet lightweight and worked very well. Would recommend to family, neighbors and friends.

Thumbnail of user marvind163
1 review
0 helpful votes
February 24th, 2024

I just un-boxed my second Ryobi product, first one was a gas powered chain saw and today was a battery operated sidewalk edger. Works great and has plenty of power for all the area I need it for. Triple driveway, 90 foot in length and sidewalks of 35 feet and another one of 65 feet. Love the unit!

Products used:
Sidewalk edger

Service
Value
Shipping
Quality
Thumbnail of user danronnsmith
1 review
0 helpful votes
March 18th, 2024

I recently purchased a Ryobi power tool and tried to register it by creating an account. Each time I tried to create the account I would get an error message telling me the site no longer exists. I have given up.

Thumbnail of user charlesk658
1 review
0 helpful votes
June 10th, 2020

Would like to see the wand a little longer say six or eight inches longer so you dont have to walk around bent over i will be 79 saturday so it would make it easier to spray
Can not send a picture dont have a camera to do it just arrived yesterday

Thumbnail of user davido2279
1 review
0 helpful votes
March 12th, 2024

I use only ryobi tools in by shop I purchase used john deere mowers and feburshe them ryobi has all the tools I need to get the job done. And I like the fact that the same battery works on all my tools should not use any other brand

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Thumbnail of user samuelm301
1 review
0 helpful votes
July 13th, 2020

Great battery hedge trimmer! We have had it 2 weeks- so easy to handle, start and carry! I am 6 foot tall, my wife is 5 foot tall; she can handle it easily. She used it to clear out weeds, small tree strous and tangles of various growth to get to blackberry vines- worked great.

Thumbnail of user bolisaj
1 review
1 helpful vote
November 1st, 2023

We own many Ryobi tools. Purchased this blower and it was broken. Ryobi is wanting us to take it to a service center to be repaired. Service center is backed up minimum of 3 weeks. We need blower now. DO NOT recommend. This makes us reconsider any additional Ryobi purchases.

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Thumbnail of user jamesm9737
1 review
0 helpful votes
December 30th, 2023

Wish i had purchased this years ago. Dug 46 holes with one charge in our vineyard. This is a great product!

Value
Quality

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About the business

RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals.

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