Sams Beauty

They never refunded my money for an order that I returned nor did they respond to emails regarding my order after initially approving the return. However UPS tracking says they signed and received my return. I am out of $400 and have nothing to show for it. I would strongly advise NOT using their site, unless you have money to burn.

Yasmine was the individual I spoke with and she talked over me the entire time. The warehouse lost my order and wanted to penalize me for them screwing up on their end and not once took accountability, instead Yasmine was rude. She told me that me that situation doesn't matter. She told me that she doesn't have a supervisor, she doesn't have a manager and she is the only person that customers can communicate and work with. Such a nasty individual who lack common sense and doesn't give a damn about customers; the ones who's keeping their business up and running.

I usually use other hair sites bc I get my items within 1-2 days of order since they ship the same day. Decided to use Sam's bc the shipping was cheaper at the moment. $4.99 vs $8.99. Had I know shipping takes about 5 days, I would have just paid the extra $4 on my usual site. Other than that, no complaints.

Sam's Beauty work on your shipping time please! Your competition is beating you there!

I was scared I got scammed because i thought they gave me a fake tracking number and when I read reviews from another website they all had the same problem that acceptance was pending for awhile but they emailed me back and told me to wait two days and it came in exactly two days and they look great will probably order from them again and shipping took 9 days not the best but still great buys!

I recently had to return a wig because the wig was defective there was no way to tighten the wig on my head, I filled out their return request form, the reply I received regarding my return was denied reason give was that I had tried the wig on. I had to try it on with a wig cap. I will never order anything from SamB. Thanks

I followed the rules that Samsbeauty has in place for lost packages to NO AVAIL. They never refunded me or contacted me about my purchase. I had to escalate my dispute via PayPal. So here we are 45+ days later just receiving closure because of PayPal. Buyer coverage. I warn all to beware of purchasing from a company like this. They will keep your money and ignore you because CLEARLY they are not forced to be accountable. Awful company... buy elsewhere.

Products purchased were high quality, low-priced, and arrived in a timely manner. Exceeded my expectations.

I visited the Sams Beauty warehouse located in Melrose Park Illinois on Saturday 09/09/2023. I wanted to install some hair extensions and I was encouraged to purchase Human Virgin hair Bundles by Starlet. However when I approached the service desk I was told the Green Pack Bundles was a better grade (13A) so I purchased this instead for $187 dollars. The next day I had the hair professionally installed. Two days later, I noticed major shedding/thinning. I'm a Registered Nurse which requires me to pass medication, serve food to high risk patients and work alongside other healthcare professionals. Throughout my shift I noticed hair everywhere on the unit. At the nurses station, medication room and Patients room. I was so embarrassed. I had to literally tuck the hair under my jacket to prevent hair from flying everywhere. I could not wait to end my shift. The next morning, I shampooed the hair thinking maybe this would help but It didn't. After the hair was completely air dried, it was even more flat and stringy. With no volume whatsoever. I instantly removed the hair to have it returned to the store. I was eventually met with more disappointment after talking to the morning manager. Unfortunately, he could only offer me a 20% discount which amounted to $36 but only if I purchased 3 more bundles of hair. Let me remind you, I had already spent $187 for the hair and $180 to have it installed. And now I needed to spend an additional $150 to replace the bad batch of hair I received. My argument was that I should receive an exchange of equal value but this fell on deaf ears. Why would I exchange hair I paid $187 for a $36 discount towards more hair. I felt the insult. I was furious almost in tears. I'm almost convinced the so called hair I purchased is not even real human virgin hair. If feels more closer to animal hair or fiber hairs than human hair. If you notice in the picture you can see specs of gray/reddish strings mixed with black strings. I spent almost $400 for a specific hair style which failed only due to the low quality hair I purchased at a very high price. As a Black woman this whole experience was an eye opener for me. Stop patronizing and spending my hard earned money with store owners who does not value me or appreciate my business. And focus more on my natural hair. This manager could not relate to me nor did he care how I, the customer was feeling inside. I felt ripped off with a bruised pride. How fair is it that they get to walk away no repercussions for selling bad hair and I have nothing. So ladies please beware.

I use to order from them all the time. Until I got no correspondence about my order after multiple attempts. Then when I get PayPal involved Sam's Beauty got passed off and said I can no longer order from them due to a charge off!? What charge off but that was just an excuse to try to black ball me. I never thought in a million years Sam's Beauty would react like that but they did. And I definitely don't recommend them at all!

I had a horrible experience with this company. I ordered a closure with 2 bundles only to receive 3 closures. I returned the incorrect items back to them and had to wait two weeks before they could tell me they didn't have what I ordered in stock. They wouldn't even accommodate my inconvenience due to their mistake. I will not be ordering anything else from them. Ever!

After the post office losing an order i placed with Sams Beauty i disputed the charged and was issued a refund by PayPal. I tried to go back an order another item a month later and received an email saying my account has been banned because i disputed and order and was issued a refund. What was i supposed to do? Just let them keep my money and get no merchandise? I was a customer for years that had plenty successful orders in the past. Not a good way to treat loyal customers! I happily shop with Wigtypes now!

We paid over $60 in shipping and it has taken more than ten days, and the item is still not delivered. Very disappointed

I ordered 10 items from samsbeauty. Six bundles, a wig, and some hair accessories. I put my order in on Saturday and my items shipped on Monday. They arrived at my door today which is Wednesday. I used regular standard shipping so I was surprised they arrived so fast. I do recommend using pay pal when you order from this site though because my account had random neiman marcus orders a few hours after ordering from samsbeauty. My bank resolved it quickly though. Apparently scammers frequently hack samsbeauty to get credit card info so use pay pal only. I was a little scared after I ordered because didn't see they had such awful reviews until after I had ordered but I'm glad I had a great experience with them I will be ordering again but pay pal only this time.

I bought two wigs from this company, and it was a total disappointment and complete waste of money. The description and image of the products I ordered project quality, but the actual products were a total disappointment. The wigs I received were poor qualities, not full at all and shred like flake hairs. Don't waste your money with this company.

I got the SENSATIONNEL wigs with an extra 20% off the price! And here is another recommendation for hair. 'The stylist' unit is AMAZING! I love the quality of hair and they are affordable. Im gonna visit their offline store for sure!

Order 1,500 worth of stuff they immediately take it out my account. No product 4 days pass by. Then I get a email saying they will refund my money because I didn't send a utility build in to verify my address. Yall got money but want to verify. That's backwards. I will never ever deal with y'all. I will stick to youngs ga. Never seen people that don't want money. And CEO of the company. Your customer service representatives mouth is to smart and not professional. And short with the customer

I ordered some hair in #2 color. They changed my order, sent wrong color. I tried to return and they erased my order history. I'll never order from them again, and advise others not to order from them.

I would give 0 stars but can't. They couldn't send my merchandise bc they said my address was wrong when it wasn't and to resend it they wanted another 13 dollars for shipping. I said no I'd just rather have a refund bc its been a month already. Bre on the phone (which obviously isn't her real name) said she couldn't give me my whole refund back. I asked to speak to a supervisor and she said one wasn't available, I asked to have the supervisor reach out to me and noone ever called. They are keeping people's money or sending them bad product. Do Not Buy from them. They will rip you off!

Return policy super bad, do not stand behind return policy. I would not purchase from this website. Buyer beware, if it's issues with you wigs. You going be giving the run around, after that take fees for restocking item, that all you doing is placing back on the shelf.

I did not receive the merchandise I ordered. I emailed customer service, no response. The 800 number just made a buzzing sound when I called, now there's a recording that say "the number is out of service". They send out new email almost everyday so DO NOT place an order. I'm going to try and get my money back through my bank, not sure if I can it's been almost 3 months since I placed my order.

I made a purchase on January 19,2023. I never received an order confirmation email nor a tracking number for this purchase. On February 2, I called and spoke to Yasmine. She stated the order was marked delivered on January 24th. I work from home and I am at home all day to receive any package. I reviewed my home cameras and no packaged from UPS was delivered to me or any of my neighbors on January 24th. I relayed that I was never sent an email highlighting my purchase or any shipping information and that I only receive an email from pay pal for the charge for the purchase. I relayed this to the company and was told that it is not their problem by Yasmine.

They gave her a title and she ran with it. She's not willing to work with people she has the attitude. Will she don't want the company to make money? I see tons of people that I used to know order from this company and tell me. They'd rather take they money elsewhere just like. I'm gonna do maybe she doesn't understand there have websites all over the place that sells hair. But if you want this company to go down in flames keep the management that you have this is over. A order that would not be shipped back out to me because she felt that it wasn't necessary. This was caused by the company but yet instead she thought she was gonna. Make me pay for it another thought coming refund my money

At first I was scared because I read some awful reviews ( after ordering of course) but I must say I was really impressed. I got the order in two days for 4.99 flat rate shipping. I ordered sensational empress lace Ciara in two colors and I am in love! This is my new everyday hair! The quality of the hair is absolutely amazing. I have experienced very little tangling or shedding. It's nice to be pleasantly surprised!