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Claim Your BusinessSanrico has a rating of 1.93 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sanrico most frequently mention customer service, and tracking number problems. Sanrico ranks 29th among Do It Yourself sites.
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I would like to thank Sanrico for the amazing job they did on the order we placed and also for the outstanding customer service. This is my second time ordering and I received the same top-notch customer service and the products were excellent and we received in a timely manner by the deadline we asked for. I want to thank Ashley for her patience with me, she walked me through the process and made it very easy. I would highly recommend Sanrico!
Very disappointed! I bought 7 pieces Ultimate drill bits. $ 39.99 They should easy drill in wood, metal, glass, ceramic…. So showed the video clip how " wonderful" the drill bits are. In reality the first time I drilled 1/8 soft metal, I even not finished the job, when bite went completely a part.(?) I reach customer service writing two times email for return the product but never got any answer from them. They completely ignore customers if you already paid your order. Just be careful! This is scam!
Very disappointed! I bought 7 pieces Ultimate drill bits. $ 39.99 They should easy drill in wood, metal, glass, ceramic…. So showed the video clip how " wonderful" the drill bits are. In reality the first time I drilled 1/8 soft metal, I even not finished the job, when bite went completely a part.(?) I reach customer service writing two times email for return the product but never got any answer from them. They completely ignore customers if you already paid your order. Just be careful! This is scam!
Tip for consumers:
This is scam! Very cheep tools probably made in China. This is NO quality - just garbage. No customer service, after you pay your order they ignore you completely. Wasting your money.
Products used:
Tools ⚒️
Ordered low Temperature soldering sticks. Order never arrived. Customer service send automated responses to me like …"you are very important…", "we are checking on the status of your order", "allow us to have a couple of days, we have to check what USPS says.". So, this store is a clear scam. Stay away!
Tip for consumers:
Stay away! It’s a scam company
Products used:
N/A
This company is stealing your money with a jerky product. I have emailed them 20 times and no response. They do not have a landline or any phone number. Total scam.
Tip for consumers:
Do not buy anything from this cheaters
Products used:
wood working tools
I ordered some router bits on November 2023 and still have not received my order as of Jan. 8 2024. I have repeatedly contacted their customer service and been told to be patient because of the volume of parcel packages USPS is dealing with during the holiday season. Two months later I am still without my order. I contacted USPS and they assured me that no product using the tracking number I was given was mailed. TOTAL SCAM
Tip for consumers:
TOTAL SCAM....stay away from anything SANRICO offers
Products used:
Router bits
I've been trying to return something for like 2 months customer service keeps emailing me the same email that I am important to them and a representative will get a hold of me and if you business days. And nothing yet almost too much later and I bought the welding rods also and they stuck do not work they're just stealing people's money
Tip for consumers:
Do not buy anything there that's the tip if you try to return it there's no way you can return it cuz nobody gives back at you to give you a return label
Products used:
The welding rods didn't work then I got these other wood drill bits and I'm trying to return because I don't know they don't fit any of my tools and response for customer service sucks been 2 months haven't got to return it but yet I will never buy anything from them again one would refer them all they're doing is stealing people's money you can't get a hold of anybody
I asked for the build plans. (By the way, purchase was August, 2021. We are now in March, 2022). I've asked nicely, begged, pleaded and was told the usual crap about how important I am… that the build plans were being worked on (I think they said they were rewriting book 1). They now won't answer emails. Won't refund my $ and haven't sent the plans.
I wish I could give 0 stars. Steer clear of these snake oil salesmen!
Tip for consumers:
Don’t!
Products used:
None… I can’t without the actual plans which they refuse to send, yet assure purchasers that is what is provided.
Have used a few times since they arrived. They work as described. If you take your time and are careful the hole is perfect. Drill bit and square hole punch are extremely sharp, just what you want in this kind of tool.
I ordered some low temp weld rods. They said they were in stock. It took a month to get them. After 2 weeks I asked where my product was. They responded it was on its way, but no date given. Took another 2 weeks. The product arrived wrapped in saran wrap with no labels, no instructions and no safety data sheets. Their website says it works on steel. I cleaned my steel thoroughly and attempted to use it. The product just balls up and rolls off the steel. No adhesion at all. These rods are aluminum and there is no way they can work on steel. I contacted sanrico about this and no response
Tip for consumers:
Don't buy from Sanrico. If you have a problem they won't help you.
Products used:
Low temp weld rods
I paid for the router bits and they never came!
Send me my bits or my money.
How about a phone number that works?! Hello!
I would like to thank Sanrico for the amazing job they did on the order we placed and also for the outstanding customer service. This is my second time ordering and I received the same top-notch customer service and the products were excellent and we received in a timely manner by the deadline we asked for. I want to thank Ashley for her patience with me, she walked me through the process and made it very easy. I would highly recommend Sanrico!
I purchased the square drill bits, as well as the disc grinder and the sphere grinder, the only thing I've been able to get to actually use, is the sphere grinder. There are absolutely ZERO instructions with ANYTHING you purchase from them. I. e. What equipment do you need to use it with and how to attach it so it will actually work. The drill bits have a smooth base, so nothing to hold it in place with your drill, as soon as it comes into contact with any resistance such as soft wood, it simply stops spinning. Same with the disc grinder wheel. Nothing I've found thus far works to hold them tight enough that they perform in any way. Especially not like they're shown. Beware of this company, it's a total waste of your money. Customer service is the worst I've ever dealt with. Basically, you can send them an email, and will will get the same BS reply each time. Never getting an answer.
Tip for consumers:
Read the reviews! Don't buy anything from these people!
Products used:
Sphere grinder, disc grinders, square drill bits in all sizes
I purchased the Welding rods I couldnt weld anything, I have some previous experience. What was even more aggregating was the customer service. Three emails later still no response, they just respond with an automated email saying someone will get back to you tomorrow morning. Its been a week!
Tip for consumers:
Save your money!
Products used:
Welding Rods
So it has been a month out since I ordered from this company so I thought I would check into them a little further as I still have not received anything. The address they give on their web page is in Newark NJ. However when you look up that address in Google maps, it is a Rutgers University 3 tier parking garage! And the telephone number they list on their website is from San Francisco. Their reviews on all the scammer websites are horrible. Bad customer service, and that's if you can reach them. Bad news all around. So do yourself a favor and buy elsewhere...buyer beware!
Tip for consumers:
The background of this company
Products used:
I have not used anything because nothing has arrived. It has been over a month.
My update... As others have included their automated response emails from SCAMRICO, I won't again... I already included a picture of their product which disintegrated on 1st use.
The asses hide behind what it turns out is a French company, with numerous "cutouts" making it impossible to get to anyone... Again, another Pinterest advertised company, SCAMRICO, they should be considered the worst of the worst, as they delay and delay and then tell you the time has passed for them to do anything... They truly suck as human beings and as a business.
Tip for consumers:
AVOID, AVOID, AVOID, SCAMRICO !!!!!!! (aka Sanrico)
Products used:
I never got a refund or replacement offer, and, given the bit disintegrated in my face, I would not trust any of SCAMRICOs products.
Sold me their 39.00 bits which DISINTEGRATED on 1st use. Not cutting thru rebar, but through sheet steel... An then began ignoring correspondence to refund when I got irate after they lied about follow-ups... TYPICAL SCAMMER behavior... not to mention it showed-up from some guy named LEE in Jamaica, NY... THAT shoulda been a dead giveaway they aren't what they say in terms of satisfaction and quality.
Tip for consumers:
Do not buy here
Ordered a tool was not delivered, the tracking number provided was invalid. Email address for Sanrico was undeliverable. Wish I could have rated at zero stars.
Would never order from them again.
Tip for consumers:
Don't trust them.
Products used:
None it was not shipped and could not contact the seller, emial bounced back and tracking information was not valid.
I wrote up a review on their web site about the lousy service and wait time to get router bits...Took 27 days to get bits ( 18 days after project was done with Amazon purchase- 4 days delivery) No one answers the phone ( busy all the time and or the web site phone has been dis-connected)...Should have done some research prior to making order...Amazon bits were delivered in 4 days to get the job done and seem to be the same...
Tip for consumers:
Will never order anything ever again from Sanrico.
Products used:
router bits
The only downloadable doc was the schematic of the box. There were no directions and basically impossible to do without instructions. For example, the tab is 1/4" and the rest of the wood measurements on the schematic is 1/4". Problem is the wood thickness is 3/4". That is when I requested my money back and never heard from them.
Products used:
NONE!
The plans were lousy. Didn't give enough actual info but lots of worthless info and diagrams. Gives an idea but not enough specifics
I ordered their Powersphere grinder. I instead got a poor quality Chinese made lookalike. I am disputing the charge.
Tip for consumers:
Their Powersphere listing is a scam. I can only assume the rest are as well.
Products used:
None - was shipped a bogus item
They just steal your money. LIES, No answer after they say give us 1 day to respond. What a joke. They should be put in jail for thief. I would like to add a picture but never got the product.
Sanrico is a total scam of a company selling cheap garbage made in china. The tools and items they sell wouldn't even qualify as toys. I bought the drill bits they rave about that they show drilling into railway ties like butter. As soon as they arrived I tried drilling a 1/4 inch whole in a 1/8 thick piece of metal (never mind a railway tie) and the tip of the drill bit just popped off like a cheap toy. Like it had been glued on. Absolute junk. Then I called to complain and James from customer service said he understood, and would get back to me to resolve the issue within the next business day. Two months later he hasn't responded to my dozen emails or calls. Now, when Pay Pal got involved, they surfaced again and they want me to mail the items back to a company in France called eKomerco at a cost of more than I paid for the drill bits. They know that's not going to happen so they get to keep my money and I have to keep their garbage drill bits. Save your money and aggravation, don't trust Sanrico or eKomerco. They are Scammers selling junk tools on the internet.
Tip for consumers:
Do Not Buy from Sanrico or eKomerco. They are a total scam and only rip you off. Their products are cheap made in china garbage. And if you do buy, and ever need support, forget it. You paid, you own it. Do not expect to hear back from them.
Products used:
Drill bits. "Garbage"
PRICE IS TOO HIGH FOR ORANGE COLORED CARBIDE DRILL BITS... HIGH QUALITY DRILL BITS ARE AVAILABLE FROM OTHER USA SUPPLERS FOR LESS THAN 12 DOLLARS FOR A SET OF 7... IMultifunctional Ceramic Triangle Twist Drill Bits Set Carbide Glass Drill
*******890XX)
Package Includes: 7PCS(3/4/5/6/8/10/12mm)
Quantity: 2
Estimated delivery Mon, Aug 2 - Tue, Aug 3
PAID
Not yet shipped
Feedback needed
No Feedback received
ITEM PRICE:
US $15.58 FOR 2 SETS
View similar itemsMultifunctional Ceramic Triangle Twist Drill Bits Set Carbide Glass Drill
View order detailsMultifunctional Ceramic Triangle Twist Drill Bits Set Carbide Glass Drill
SELLS FOR LESS THAN 12 DOLLARS FOR A SET OF 7 FREE SHIPPING
Tip for consumers:
price is high not compeditive
Products used:
drill bit
I'm a handyman, and adds about tools and hardware appear in my feed all the time. I decided to click on it and check out new tools I may need. The website was easy to navigate and there was a sale. I love sales! But save your money. I bought what I thought was a set, but only one item came. It was advertised as a set and sold as a set. Even the sale receipt says "set" I wrote to Custermer service about the confusion, and I got an automated replay saying that "I'm an important client and they care about Custermer satisfaction, and they will get back to me as soon as they can"... and nothing. A week later, I wrote back again saying I need to process a return and get off the mailing list, and nothing. This company is 100% a scam. Its so easy to make a website now and days to sell bogus items. I felt duped. I wanted too support other business instead of going to Home Depot or Ace, but save your money and buy your tools on Amazon for the same price. At least they have have a return policy and a process to go through. They have No Custermer service, the stuff I bought looked cheap. The only thing that looked good was their website, don't let that fool you. If I could put negative stars, I would. I still get email from them after I have told them twice I wanted to get off their mailing list.
Tip for consumers:
its a scam, I felt duped.
Products used:
Easysquare drill bit set
STAY AWAY FROM THIS COMPANY!
SCAMMERS!
Chinese doing what they do best! Stealing from people, stealing IP, do NOT give them your money!
The positive reviews? Most likely all fake! China has companies that specialize on and get paid for posting good reviews to attract and boost sales! They are everywhere: AMAZON.COM is plagued by them!
DO NOT BUY ANYTHING MADE IN CHINA! If you want your money back, get your credit card company to get it back for you!
Tip for consumers:
Do NOT buy from SANRICO (aka SCAMRICO!)
Products used:
None! Can't be used! Went in the garbage! Horrible quality!
I ordered the fire splitter drill bit well before Christmas. The order was taking 3 weeks so I reached out to the company via email. They said the order was lost in transit and will send another one out, if the other one comes, keep it as a gift. That order never came and I didn't receive a tracking number.
I then emailed again Christmas night and said I never got the one they sent out again, so they said they were sending out a new one and the tracking number provided shows no move during transit. They will not refund me, they will not get back to me with anything other than saying your package was sent out and you will not be refunded.
So not only did I lose my money, but the person on Christmas who was supposed to get this as a gift never received their gift. Shame on this company. They take your money, don't give you your order and are a scam.
Tip for consumers:
Purchase elsewhere, your order will not come and you won't be refunded.
Products used:
The drill bit wood spliter.
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