SatellitePhoneStore.com has a rating of 4.66 stars from 2,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SatellitePhoneStore.com most frequently mention customer service, and great experience. SatellitePhoneStore.com ranks 4th among Telephone sites.
This company does not typically respond to reviews
No critical highlights yet
I first heard about satellite phones from Mike Adams aka "the health ranger." I have been putting this purchase off for a couple of years and after what happened in Maui decided to pull the trigger. I called and spoke with Alvin who was very professional. He patiently went over the phone options and costs and answered all my questions. He convinced me I could obtain these phones within my budget. It was the best investment I have made in a while! I have a strong feeling that these phones will not only help me and my husband, but our neighbors as well!
I notified them to suspend service on my month to month contract. They acknowledged the call log and request but continued to bill me saying I didn't conform to their suspense policy. They apologized for their "communication error" not inform me to also email a request but still won't reverse their billing. A low class company, and often a sign in financial trouble.
I first heard about satellite phones from Mike Adams aka "the health ranger." I have been putting this purchase off for a couple of years and after what happened in Maui decided to pull the trigger. I called and spoke with Alvin who was very professional. He patiently went over the phone options and costs and answered all my questions. He convinced me I could obtain these phones within my budget. It was the best investment I have made in a while! I have a strong feeling that these phones will not only help me and my husband, but our neighbors as well!
I was thinking of getting a sat phone for some time. I had many questions and all were answered through the chat on your site. The deal was great as well. The phone included a faraday bag and hard travel case.
We travel to some remote places and ride adventure motorcycles deep in to the backcountry where there is no cell service. This will provide a level of security I have been looking for.
Well there was a deal on the website that I definitely and thankfully took advantage of. Thank god my phone was delivered in just a few days, and although they are just supposed to work outside, mine even sort of works in my trailer sometimes, lol. I had a few issues along the way, getting and setting up the phone, but the customer service exceeded my expectations and helped me get it all right. So far I highly recommend the Satellite Phone Store and hope to work for them for the foreseeable future. Thank you so much for all you did, I really appreciate this now. Best of luck.
Received phone fast. Customer service was great. The instructions to use the phone was very simple and the phone arrived activated.
Have not set up phone yet but will very soon. Great shipping with FedEx.
It was quick and easy. All my questions were answered. The quality of the Iridium sat. Phone is awesome. The connection is very clear. Thanks.
I need assistance getting started. I don't know my new number and haven't been able to place a call..
Great service and fast turnaround. They spent the time discuss docking and antenna options for my boat in order to arrive at the best possible solution. Great job!
As I am not familiar with satellite phone, the staff was patient and helpful in completing my order.
I had all my questions answered by Tyler Johnson. The only suggestion I could make is I wish someone had let me know my credit card was declined. When I called Satellite Phone to get my tracking number I was told my card was declined. When I called AmEx an old card that had been compromised was pulled up by mistake. My new card should have been used and AmEx approved the charge.
I purchased 3 phones for my family. Gives us all peace of mind that we are safe and can connect with each other at any moment.
Very easy to order on the website. I was contacted by customer service just to make sure I had ordered everything I needed. They were very helpful in pointing out a number of options that I hadn't thought of that really enhanced the first time buying experience. Everything worked perfectly and arrived very quickly. It couldn't have been easier.
Phone assistance was part of my decision process. The ease of placing my order over the internet was simple. The product arrived with all the accessories. I was pleased and surprised that the SIMS card was installed along with the battery which I charged-up. I have yet to set-up the phone but will do soon.
Thank you, Chris
Quick follow up with confirmation and questions about where phone will be used to make sure all needs are met.
Thank you. I bought a satellite phone from you around October 2021 and also purchased 2 yrs of service. I have only used it 2 or 3 times. Come October, will you be able to remind me to buy more service and do my unused minutes continue to roll over? Thanks. Stan Armbruster.
I was impressed with the compact useful packaging, I may have over bought service for a backup device, time will tell, though. I've not delved into use, yet.
Thank you for the prompt, professional and top-notch service. My satellite phone works as expected. The Satellite Store has provided immediate assistance every time I call or chat. Thank you!
I was very pleased with the prompt response to my order. Got good and useful info on the unit. Received it promptly. Easy to follow You Tube video was a great help. Very pleased with the entire process.
Someone called me back to correct some needed info answered my questions and helped me make a better decision on what I needed, all within min after I bought.
Got overcharged for a sat phone rental. Turns out shipping time is NOT included, even after I paid for a shipping return label from them. Customer service was nice, but ultimately didn't do much. Won't buy from them again. Would not recommend.
Tip for consumers:
don't buy from them
Products used:
sat phone
Shopping was super easy - I got a quote from Tyler via the live chat box in seconds. Quote had a quick link to make my purchase fast and easy. I got an email with the order agreement in an hour. Shipping was quick and instructions are easy to follow.
This was a great experience! Once I placed the order I had messed it up a bit and received a call very quickly to help me through it. Great company
Will have a better view of my expierence with Satellite Phone after I recieve my phone time and it works well!
Our mission is to help people stay connected anytime, anywhere.
Our national team is made of communication experts, IT engineers, travelers and adventure enthusiasts who passionately explore the world. For the same reason, we understand how important communication is and we actively innovate and provide solutions for a stable connection. Whether it’s voice and high speed internet offshore, a regular call from the Grand Canyon or working online in the remote areas of the Amazonian jungles, it is our pleasure to provide you a solution and a piece of mind that you have the technology to stay connected anywhere under the open sky.
Our specialty
Satellite Phone Store expands through 3 offices located in Sarasota Florida, San Diego California, and Anchorage Alaska. Our team of certified experts sell, rent, and support mobile and fixed satellite communication products using both Iridium and Inmarsat as well as Globalstar and Thuraya satellite networks. List of products and solutions we specialize in include satellite phones, satellite internet hub spots, maritime data terminals, fixed and mobile land terminals and service plans customized for each customer to receive the best value for the lowest cost.
Satellite Phone Store was started in 2006 by a team of satellite communication professionals with the idea to solve the problem of unavailable communication in remote areas of the world. By providing high quality global satellite communication access at a very competitive price Satellite Phone Store is now the #1 choice for Individuals, Corporations, Travelers, Boat owners, Emergency Responders, Off-road Racers, Construction Companies, Small and Large Businesses. This grand idea never changed and resulted in a successful ever growing business that serves thousands of customers, across the whole globe, every day.