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    U.S. Small Business Administration

U.S. Small Business Administration

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32 reviews

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4.1 / 5
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Overview

U.S. Small Business Administration has a consumer rating of 1.44 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about U.S. Small Business Administration most frequently mention small business and customer service problems. U.S. Small Business Administration ranks 11th among Affordable Care Act sites.

  • Service
    18
  • Value
    13
  • Shipping
    6
  • Returns
    7
  • Quality
    12
Positive reviews (last 12 months): 4.8%
Positive
1
Neutral
0
Negative
20
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How would you rate U.S. Small Business Administration?
Top Positive Review

“Applying for Cov-19 relief loan”

Shantelle E.
8/5/20

For the biggest portion of SBA, I know they are very helpful in helping people establish and run different small businesses. They help you with loans and different issues that you might have with your business. My issue today Iwith them, is that the website is not working that you can apply for the application of the covid-19. It Will not allow you to get past the first page it's it's just locked and that's my only issue with SBA

See positive reviews
Top Critical Review

“Absolutely terrible”

Donovon L.
11/4/21

1) They don't respond to emails. 2) CSRs via phone give different answers to the exact same question as well as wrong advice. Some are downright rude. 3) Spent 8 months trying to get one application cancelled to be superseded by another with different information and after 30 calls and 10 emails, nothing way resolved. 4) I emailed all information they requested multiple times, yet they still send letters through the mail asking for the same exact info. Absolutely incompetent at every level compared lending from an actual financial institution. Additionally, their they use census tract maps in determining poverty locations, which are extremely inaccurate, lumping in rich areas with poor ones. You could be denied a grant only to have the business access the street get $10k. Absolutely ridiculous. They simply need to be shut down.

See critical reviews

Reviews (32)

Rating

Timeframe

Other

donovonl1
1 review
4 helpful votes
November 4th, 2021

1) They don't respond to emails.
2) CSRs via phone give different answers to the exact same question as well as wrong advice. Some are downright rude.
3) Spent 8 months trying to get one application cancelled to be superseded by another with different information and after 30 calls and 10 emails, nothing way resolved.
4) I emailed all information they requested multiple times, yet they still send letters through the mail asking for the same exact info.
Absolutely incompetent at every level compared lending from an actual financial institution.
Additionally, their they use census tract maps in determining poverty locations, which are extremely inaccurate, lumping in rich areas with poor ones. You could be denied a grant only to have the business access the street get $10k. Absolutely ridiculous. They simply need to be shut down.

Tip for consumers:
Run!

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Value
Quality
timishat
1 review
4 helpful votes
November 3rd, 2021

The SBA needs to do more training. You have businesses that suffered badly during covid and have still not managed to get back to where things were. The staff members here are horrible and have horrible customer service. The supervisors never return calls emails which is worse. I looking into who I can speak with about this because how you you have companies waiting over 2 months.

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sharnelles
1 review
5 helpful votes
June 3rd, 2021

The purpose of getting a SBA loan is to pay off debt owed during Covid, however they deny you based on a credit score. Being a U. S citizen that pay taxes, it amazes me that they would give it to people who has a fraudulent business and use the monies for inappropriate purchases. I have applied twice and denied, this loan is not for people who have a bad credit score but for people who commit fraud.

scottm1532
1 review
8 helpful votes
January 4th, 2021

Just because you're a government-based organization doesn't mean you don't have to provide customer service and answer questions by customers who need some more in-depth information. If you were an independently owned company, you would be out of business. I've never, ever experienced such rude pieces of garbage in my entire life.

Tip for consumers:
Only call this organization if you were absolutely desperate and willing to be talked to like you are a second class citizen.

Service
nohlinel
2 reviews
0 helpful votes
December 30th, 2021

I have an SBA loan but let me tell you, if we ran our business in the same fashion as the SBA does, we would be out of business. There is absolutely no efficiency what-so-ever; reaching any one on the telephone is near impossible and getting a statement is equally difficult. Unless you have a LOT of time to waste and infinite patience I would not and will not ever deal with them again.

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edwardh641
1 review
2 helpful votes
August 30th, 2021

They give loans to either non-citizens or people that don't work hard! They denied me and tried to say that they could not confirm that I lost 30% income because of COVID-19! That is a bold face lie! I made $90,000 in 2019 and years before as a business owner. In 2020 because my income is based on small to medium businesses I made $20,000 in 2020! They still denied me! A bunch of crap and you wonder why the United States is where we are unless you aren't a legal citizen

adeles42
1 review
3 helpful votes
December 6th, 2020

I have sought advice from our local SBA in Clarion County, Pennsylvania on at least four separate occasions between 2006-2020, and I have yet to make any REAL progress in improving my business skills. The specialty of the SBA is their free, introductory workshop, which I have taken twice. After Christmas of 2019, I was ghosted by my "advisor" and now I am on my own again. The SBA is of no help! Embarrassingly disorganized and inefficient!

valerier681
1 review
0 helpful votes
December 30th, 2021

Since the new administration in Washington "revamped" the guidelines helping businesses in the US is a joke you send them EVERYTHING they ask for and request only to be to told we don't have it or we didn't receive it, send it to this email or that email. Let's not mention the over an hour hold time just to speak with someone who is totally clueless and unhelpful I WAS a blue voter and ready thought we as a nation would have better access but it's ALL a joke and next week we will see advertisements saying "over a billion left" from the sba funds so American business are on track to rebounding but the truth is we can't get the funds. Sadly

rockieg1
1 review
6 helpful votes
April 12th, 2021

The title says it all.
Even for Government Employees this agency stands out, their ineptitude is only exceeded by their sense of ignorance and petty power.

Run away from this agency if you can!

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destinyb67
1 review
2 helpful votes
August 13th, 2021

It's pretty sad that I was denied for my loan, yet they'll fund scammers ALLLL Over the world yet someone with a verifiable business is denied! They've exhausted funds because for another year in a row they allowed scammers to get funded! Wow! That says a lot about their verification system and lack thereof!

garryj27
1 review
7 helpful votes
May 27th, 2020

In the middle of a global pandemic, the SBA has denied my company's loan / "grant" - lol due to a low credit score. Congress passed into law that ALL small business would receive a grant of 10,000. The SBA then violated the new law by changing the rules to 1000 per employee. Then after waiting MONTHS for an answer from the SBA, we were issued a denial letter because of a few late credit card payments from over four years ago... Funny how the SBA can defy congress and nothing is said, meanwhile people are going out of business.

yourst6
1 review
5 helpful votes
April 12th, 2021

This government agency is crap. The people that work their are inexperienced and also crap. If your a minority expect a 99.9% chance they'll deny you.

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mileidysw
3 reviews
15 helpful votes
July 29th, 2020

Someone applied with my SSN for a loan I reported to SBA and other agencies and they did cancel the fake application active mine through customer service apparently because I called again and that customer hostile representative never did. Customer service look like they ar untrainned properly and with a sense of power over callers

tedj79
1 review
2 helpful votes
January 22nd, 2021

SBA gives loans to those who don't need it and screws the common small business during COVID-19. They and the "States of America" are a joke!

tonyae65
1 review
0 helpful votes
November 22nd, 2021

I have trying to start a business for the call last 5 months. Went thru them. Apparently they are part of SCORE now. But up north I had mentors who helped me start. My mom passed away and I relocated to GA. The laziest place in earth and even the the mentors up north sent my case down they still haven't helped me after numerous emails from them... countless phone calls from me, countless answering machines to leave messages that don't get returned,, and my business had been sitting for months due to not knowing what my next step is even though I was told I would be walked through it... Don't lie. Just say that you won't help even though you are funded through the government for people like me. Just say I'm gonna have to find someone to pay. But don't ignore me. Anyway. That's all I'm sure I'm not the only one with broken promises from them... SMDH

Tip for consumers:
I have trying to start a business for the call last 5 months..went thru them..apparently they are part of SCORE now..but up north I had mentors who helped me start.. my mom passed away and I relocated to GA.. the laziest place in earth and even the the mentors up north sent my case down they still haven't helped me after numerous emails from them... countless phone calls from me, countless answering machines to leave messages that don't get returned,, and my business had been sitting for months

Service
patrickr505
1 review
1 helpful vote
August 27th, 2021

They'll put you through a process of applications and interviews and you won't hear anything back from them. You won't even know if an application has been approved or denied, it's that ridiculous. I have a small business and they have done absolutely nothing to help us.

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tanyap239
0 reviews
0 helpful votes
December 28th, 2021

My business was approved for targeted and supplemental in August 2021, I had a bank return in September 2021 needless to say I'm still waiting for the funds to be reissued they received all the correct info in September. How is it December 2021 and still not funded and don't have a funding date. This Organization is horrible how or shall I say when will they help small Black Businesses like they say they are here to do? SBA has to do better. Businesses are failing meanwhile csr are saying I don't know that's the only thing that this organization has been consistent with I Don't Know ….

Service
johnd4301
1 review
3 helpful votes
November 7th, 2020

All the bills and debt ive paid over the years showing proof i am able to pay (i have good credit and a high paying job) but you deny me in a time of natural disaster because i didnt have a tax form from 2019, $#*! you, $#*!ing $#*! you. $#*! YOU!

davidm6669
0 reviews
0 helpful votes
December 30th, 2021

The SBA disaster funding progrtmsd are a joke. Only the very well established business seem to get any funding and even that is a struggle. Most little businesses with 1 to 50 people are put in the SBA customer Service Blendeer for months just to get any relieable information on their application, while their busienss goes under.

Tip for consumers:
You are better off getting emergency funding from loan shark than the SBA...

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adams1277
1 review
2 helpful votes
April 19th, 2021

They will hard check your credit score just to offer you the tiniest loan possible, do not apply find other means of getting funding

Tip for consumers:
Be very careful they will ask you the most random questions and drag it out for two weeks and then give you an offer that doesn’t even help your business but affects your credit score and you were better off just opening a credit card

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billw789
1 review
8 helpful votes
August 25th, 2020

I could write an essay and dealing with the SBA. SBA been one of the worst government agencies I've ever dealt with. I was approved for an SBA loan three months ago. Still have not received the money that I signed for and I was approved. That I was told would be in my account in 3 to 5 days. I have listen to four different account representative give me 20 different stories. And always tell me don't worry you'll be getting your money we just need to send it back to your account. I have talk to people at the SBA that I've got fired and left go without the SBA picking up their email or their phones leaving Go for days and weeks wondering why no one would answer me when it turns out he Attorney\representative that was working with me doesn't even work there anymore. Now they say they reinstated new guidelines and I have to reapply remind you I have all the approved paperwork I signed up as a personal guarantor for Loan,
The paperwork shows that the timeframe of the 30 year loan is already working away at the Fre. Upon year I've already lost three months without even receiving the money I was told the loan will be funded within 3 to 5 days and now after three months they're telling me I need to reapply because They have new guidelines. They have now asked me to Sign what would be fraudulent documents requesting tax returns for the Llc company wasn't even existence for the time lines for the register tax returns. This is the most messed up federal run program I have ever seen in my life and I can assure you they are driving people in a bankruptcy instead of helping them. Good luck on receiving your money. And if you've received it within the timelines you are blessed.

damieng33
1 review
1 helpful vote
June 22nd, 2021

I was denied a second time for a small business loan because they claimed there was a discrepancy in the info submitted on my application versus what was on my 4506-T form that they submitted on my behalf to the IRS (Back in September 2020 after they ignored me for about 6 months and then finally responded and claimed that because of the difference, they would have to deny my application but couldn't produce proof of the form that had the discrepancy so that i could see the errors they were referring to. If they have my tax form then just plug in the numbers up for review. It's not that difficult. Definitely feels like they were looking for any excuse in the book to deny my application. I am convinced they are definitely not here to help any small business and will look for any reason imaginable to deny you just to say they at least tried to help. Just doing the bare minimum to keep from getting fired i guess. Thanks for nothing SBA. By the grace of GOD i will find a way.

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isaelb
1 review
3 helpful votes
August 11th, 2020

Over Three months ago I submitted my application for a loan for my small business which was approved after having signed and accepted the conditions. This is the date(three months) that the money has not yet been deposited in my business account, on my first call(one month after application) to confirm what happened the answer was error in routing number and that was a personal account okay. The route was changed, the account number was changed to a business account. Two months later after several calls the same. They tell me to call the bank. I been to the bank three times and the answer is the same SBA have not deposited the money. I sent two emails to the SBA customer service department and they haven't event had the grace to communicate with me back.It's a shame that small businesses like mine have to suffer abuse of this powerful government institution and less in the middle of this moment of crisis. SBA.gov exists to provide assistance and help to small businesses. We are the reason for its existence. We pay for its existence. SBA work for us and not the opposite.

rameseesk
1 review
1 helpful vote
May 19th, 2021

The PPP loan gets and SBA approval loan number. Generated by the SBA. However they claim they have nothing to do with PPP.

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lynseyw8
0 reviews
0 helpful votes
December 29th, 2021

I was denied twice for the eidl I'm entitled to stating I'm not a US resident or permannaet resident which I am.

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Q&A (3)

Answer:

It is my opinion.it is far from providing the service for which it was created.

By Isael B.
See more answers (3)
Answer:

The SBA denied our company funding during a global pandemic based on a poor credit score, even though, by law, the money was to be allocated to ALL small businesses. Not just the big chains like the shake shack who have several locations and hundreds of employees. SBA cares... Yeah right.

By Garry J.

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