• Charles Schwab

Charles Schwab

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Overview

Charles Schwab has a rating of 1.8 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. Charles Schwab ranks 42nd among Brokerage sites.

  • Service
    9
  • Value
    8
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
See all photos
How would you rate Charles Schwab?
Top Positive Review

“The best US bank I ever had account with”

Oleg C.
7/9/21

I have a debit card of Charles Schwab. Though I don't use their investment products, I am 100 percent satisfied with my account and service provided by the bank. When I lost my card while being abroad they have sent me a new one with no charge to the foreign address at the other side of the world. They always pick up the phone with a human helper unlike other banks. I recommend this bank to everyone. Before that, I had Wells Fargo, and run away from them.

Top Critical Review

“Worst banking experience ever”

Wes G.
3/17/23

Banking customer here, not an investor. I started an account for the sole purpose of using the debit card on an international trip. Opened the account about six weeks before, downloaded the app, received the card, and no other communication. Checked the app daily to ensure everything was ready for the trip. I should have tested it before I left, but I didn't discover the account was locked until I was making a connection in Incheon airport. No big deal, except I discovered that the 'contact us' in the app is only a bot. The app still shows no problems with the account. International collect number on the card didn't work. Finally discovered Skype works well for international calls. But the 'team' that needs to handle this is 9-5 Mon-Fri. Up after midnight to fit their schedule, I discovered that they've conveniently set things up so that I can never retrieve my money and they will never unlock the card. Customer service spent the week alternating between politely lying about solutions and rudely talking over me while I'm trying to communicate how desperate my situation has become. Not just the worst banking experience, but the worst customer service experience I've ever encountered.

Reviews (20)

Rating

Timeframe

Other

Thumbnail of user wesg45
2 reviews
0 helpful votes
March 17th, 2023
Verified purchase

Banking customer here, not an investor.
I started an account for the sole purpose of using the debit card on an international trip. Opened the account about six weeks before, downloaded the app, received the card, and no other communication. Checked the app daily to ensure everything was ready for the trip. I should have tested it before I left, but I didn't discover the account was locked until I was making a connection in Incheon airport. No big deal, except I discovered that the 'contact us' in the app is only a bot. The app still shows no problems with the account. International collect number on the card didn't work. Finally discovered Skype works well for international calls. But the 'team' that needs to handle this is 9-5 Mon-Fri. Up after midnight to fit their schedule, I discovered that they've conveniently set things up so that I can never retrieve my money and they will never unlock the card.
Customer service spent the week alternating between politely lying about solutions and rudely talking over me while I'm trying to communicate how desperate my situation has become.
Not just the worst banking experience, but the worst customer service experience I've ever encountered.

Tip for consumers:
Don't

Products used:
Checking account

Service
Value
Quality
Thumbnail of user ron.rico45
1 review
0 helpful votes
May 18th, 2023

Avoid Schwab at all cost. They are the most crooked brokers and bankers in the industry. They do not have the client's best interest and only enrich themselves. They block access to your money and fail to make timely trades or distributions. They lure you in with phony IPO's that immediately lose half their value and never recover. Stay away!

Tip for consumers:
Don't do an IRA or 401k with them

Products used:
Avoid Schwab at all cost. They are the most crooked brokers and bankers in the industry. They do not have the client's best interest and only enrich themselves. They block access to your money and fail to make timely trades or distributions. They lure you in with phony IPO's that immediately lose half their value and never recover. Stay away!!!

Service
Value
Quality
Thumbnail of user anonymousa1226
6 reviews
4 helpful votes
March 8th, 2023

I invested with Charles Schwab since 2016. When they started offering banking I was excited to utilize it. Eventually they made a mistake. I made 2 withdrawals back to back & Schwab duplicated them charging me 4 times instead of two.

Calling them was a nightmare. They will not allow you to directly call the person "investigating" your dispute.

Then they sent me documents from the ATM bank proving an error was made but for some reason they insisted no error was made.

It was a very long drawn out ordeal involving many long phone calls. I tried to get somebody on the phone that could look at the documents the same time I was talking to them so I could get them to see the documents proved that they were wrong but instead I just got a stone wall. I spent 4 months trying to help them resolve the problem they created but the people allowed to talk on the phone are not trained well enough to resolve problems. They are only trained to say "somebody will call you" which doesn't work if you are a Schwab customer that works during the day.

Luckily I did not switch all my banking to Schwab. I only transferred money to the account as I needed it. Their mistake just overdrafted my account. There was no money in it for them to take from me.

Despite that I still wasted four months trying to help them see their mistake. In the end I just gave up and let them close my over drafted account.

From now on I will do my investing with a different broker.

Honestly this experience was so bad I am now just glad I will never have to do business with Charles Schwab ever again.

Tip for consumers:
Do not do business with this company.

Products used:
I had investing and checking accounts

Service
Value
Quality
Thumbnail of user turkirican
1 review
0 helpful votes
March 8th, 2024

3x since December I have recorded my voice into their recognition system. Schwab claims it should take and work. It doesn't. Complained to CEO in writing, put his customer service advocate on it, It still does not work for me.

Products used:
Investment phone customer support.

Service
Thumbnail of user ashk28
1 review
1 helpful vote
July 15th, 2020

I like the customer service aspect at Schwab as they have the best customer service reps. However, their option trade chain, or the idea of being a day trader does not bode too well. Their platform is not as smooth as expected, but again customer service excels here. I finally got setup but I find clicking on way too many things before I execute my trade. This can be troubling if the stock is moving rapidly and you're trying to catch the option trade on their chain. I would recommend Schwab for stock/long term portfolio but not for day trading options.

Thumbnail of user hoiy2
3 reviews
20 helpful votes
May 7th, 2022

Most unprofessional experience I have ever had with a bank. They are so pretentious and arrogant. Never inform them that they are wrong or might perceive things differently with another lens. They are juvenile, nasty, greedmongers 2 years after the COVID pandemic and I hope they suffer greatly.

Tip for consumers:
Open bank accounts with Fidelity

Products used:
Fidelity

Service
Value
Quality
Thumbnail of user reginaldh41
1 review
4 helpful votes
December 17th, 2019

An employee named Michele Chandler works for the company. After receiving prison time in the military for a conspiracy against Ft. Bliss, TX officers, she was court-martialed in 2002, the. She went to work for university of Phoenix whom she tried to defraud, now she works for Charles Schwab's software sales, And R&D, Just crazy how gross negligent this company really is. When I found this news out I was astonished. I served with this nasty, deceptionally-vile woman.

Thumbnail of user chuckcox1
1 review
2 helpful votes
June 22nd, 2023

I've had an account with Schwab for over 30 years. Their customer service has gone into a crap hole. Very dissapointing.

Thumbnail of user billf879
1 review
0 helpful votes
March 15th, 2023

With all of the issues surrounding the closure of SVB, Charles Schwab (CS) has come into focus. Whether the focus is fair or unfair is very critical for all of us who have accounts in CS. After taking a hit from Wall Street the day after SVB closure, the next day the CEO of CS says that he recently purchased 50,000 shares of the company and that the company had daily inflows of capital of around 2 million. My first reaction was, if the company is not in trouble, why would the CEO feel it necessary to announce his purchase of additional shares. I was raised with the idea that the less said the better. Then this morning the headline is that Credit Suisse is raising it projections on CS. Well that's just great, a huge European bank that just announced that the Saudi National Bank is no longer injecting cash into it, is recommending CS! Credit Suisse will most likely be the next bank to fold up. Is CS really being honest with us, as customers or, is the really fire where there is smoke. It may be time to run for the hills away from CS.

Thumbnail of user axegrinder475
1 review
0 helpful votes
April 23rd, 2023

Horrible! Opened a Schwab account to see where my TDA account will be forced over to in order to get a feel for the Schwab platform and I found Schwab to be stuck in the 1970's!
1. No realtime quotes, you have to click refresh to get a current quote on the Schwab standard platform.
2. Schwab is unusable for OTC penny stock trades because there is a 999,999 share trade limitation...they told me I can always call to place a trade but it will be at the broker's discretion if the $25 phone trade fee will apply or not!
3. Schwab is so far behind the times, There is no way to do a search for high volume tickers...they don't have a search to find high volume tickers!
4. The charting on the Schwab standard platform will not allow me to place a 100 period Moving Average on the charts
5. You can't place an OCO order for 2 different tickers, Schwab doesn't allow this type of order.

Conclusion: Charles Schwab is an outdated Grandfather's investor platform, lots and lots of negative reviews cuz they don't care about their customers at all and are forcing TDA accounts over to Schwab and they will be scraping the TDA platform like the Evil machines in the movie Avatar...they advertise they will be sure to provide the tools needed to secure your financial future but it's all BS! They have a useless platform for real traders and don't seem to care...now they are banning me from trading my TDA account with no warning, I found this out when I placed a trade that was rejected, they said it was "A business decision" and they want me to just go away! Guess I have to transfer all positions to my Etrade account! No wonder Schwab stock is tanking, now 54 down from 96 and heading to 32 or bankruptcy!
They get 1 star cuz I can't post a no star rating, BYE BYE CHUCK!

Tip for consumers:
Yeah, no wonder the Schwab stock price is tanking! I'll be shorting the POS company with target price of 32 or maybe they declare bankruptcy!!!

Products used:
Trading with TDA was great for 12 years, now evil Schwab takover and Scwab is suspending me from trading my TDA account and forcing me to transfer all positions to a different broker

Service
Value
Quality
Thumbnail of user galzue
1 review
0 helpful votes
September 19th, 2023

https://www.schwab.com/ bought TD Ameritrade which had zero dollar commision on stock & ETF's trades and $4.65 fee on options trade (charged by CBOE). Schwab is charging commisions on stocks and ETF's (but they say on TV that it is zero) and $6.45 on options trade. Schwab is also using your cash and stocks to make money and gives zero or close to zero to its customers. They will try to convince you to use an adviser to manage your account and will milk you of more money. If you try to transfer your account from schwab to ibkr.com (which is the best and really pro-customers and you really get money for doing nothing) then you'll see the ugly face of schwab which will drag the time so they can exploit your accounts up until the very last legal day which they can't extend. A full acount transfer of only stocks & cash shouldn't take more than 3 day (max) but they will tell you that they have to review the account and can take up to 5-7 days or 7 -10 days. It is your account with just straight stocks and cash, so what it there to review since it is nothing illegal or pending. Stay away from schwab.com and remember that many years ago the government has fined schwab more than 200 millions dollars for missleading its customers.

Products used:
ibkr

Service
Value
Quality
Thumbnail of user olegc13
10 reviews
7 helpful votes
July 9th, 2021
Verified purchase

I have a debit card of Charles Schwab. Though I don't use their investment products, I am 100 percent satisfied with my account and service provided by the bank. When I lost my card while being abroad they have sent me a new one with no charge to the foreign address at the other side of the world. They always pick up the phone with a human helper unlike other banks. I recommend this bank to everyone. Before that, I had Wells Fargo, and run away from them.

Tip for consumers:
We can transfer funds from other banks accounts online to Schwab

Products used:
I have a debit card of Charles Schwab. Though I don't use their investment products, I am 100 percent satisfied with my account and service provided by the bank. When I lost my card while being abroad they have sent me a new one with no charge to the foreign address at the other side of the world. They always pick up the phone with a human helper unlike other banks. I recommend this bank to everyone. Before that, I had Wells Fargo, and run away from them.

Service
Value
Quality
Thumbnail of user gemmar17
6 reviews
8 helpful votes
June 8th, 2019

It's a good company, they have many useful tools and the pricing is far, though the 25K requirement for foreigners to open a new account is a tad bit too steep, If not for this I would have given them five stars

Thumbnail of user michaelg25
8 reviews
50 helpful votes
February 10th, 2018

Their updated trading platform is not user friendly and does not even feature interactive. For that you are considered an advanced user and must download their Schwab Market Edge Platform. I run Windows 10 with a Chrome Browser and I could not get it to function properly. Their local office in town is great but calling their 800# is pretty bad. I can't recommend this company for something serious as equity trading.

Thumbnail of user elizabethanneb2
6 reviews
3 helpful votes
January 28th, 2023

What a superb company to do business with. My father passed on in Dec and there was money in his Charles Schwab account for me to claim. Unlike many of his other accounts this firm made the transition as easy as could be. I simply had to mail in the death certificate, answer a few questions over the phone and that was that. His account was closed, all the monies transferred to my name and that was that. 6 of his other accounts are stressing me out running here and there looking for Medallion Signature gurantees and filling out tons of paperwork. Charles Schwab made an already overwhelmed and stressed out woman rest easier and as such I am maintaining my account with them, and shutting down all the rest.

Tip for consumers:
They are an excellent company to do business with. Easy to work with and highly professional

Products used:
Mutual fund account

Service
Value
Quality
Thumbnail of user stephenl109
3 reviews
7 helpful votes
March 19th, 2018

I personally buy a lot of the Schwab ETFs. They have very small fees and has no commission fees, even lower than Vanguard. Perfect for my investment.

Their checking account has no ATM fees for withdrawing from other banks' ATM (actually they reimburse the fee afterwards) so it is very convenient for international travel.

Thumbnail of user hanka5
4 reviews
0 helpful votes
February 1st, 2018

Honest guys with decent motives of earning money for themselves. I mean, this is how it works in trading business anyway, so why the heck not, right?!
Anyway, keep up the good work!

Thumbnail of user wilsong9
8 reviews
24 helpful votes
April 27th, 2013

Charles Schwab was one of the first online brokerages, and it's definitely one of the better ones in the sense that they give you a lot of different services that some online brokerages don't give you. If you want to talk to someone, you can actually talk to someone. I think of them more as a cheaper alternative to larger banks like Morgan Stanley or Merrill Lynch. But I don't think it's a cheap for pure online trading as others like tdameritrade or Scott Trade.

Thumbnail of user joaos9
3 reviews
1 helpful vote
May 5th, 2016

Best discount brokerage firm! Great service and good rate! I will recommend everyone open an account there

Thumbnail of user thomast32
2 reviews
11 helpful votes
March 12th, 2015

I didn't join to write reviews, but I'll do my part. Schwab provides the absolute best and highest level of service. (opposite of the cable companies)

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