Scuba

I signed up to their email list as they advertised 10 percent off first order!
I tried to purchase $4700. In scuba equipment. At checkout they had the audacity to take 18$ off.
I figured it was an error so I called them. The answer was that even though I was buying diving equipment for my family, none of any of our diving equipment qualified for a discount!
If diving equipment is not covered at all then what do I need them for?
After the deceptive advertising they bombed me with emails,, Totally pissed and will never go to their site again,,

I contacted Scuba.com about selling two sets of dive gear (mine and wife). I filled out the survey and attached pictures. Charlie K. Responded and suggested shipping the gear to them at no cost to test it. He also said that if we didn't agree on a price, he would send it back at his cost. I agreed and he emailed me a UPS label. Then I received a very fair offer. It was way more than the local dive shop. My check arrived today and I am very, very pleased! Thanks Charlie

I ordered a pole spear 2 weeks before a vacay - they shipped me a used bent spear, nice, right. Then the service reps lied and lied and lied about when the replace ment would come - never came before my trips. What a bunch of $#*! heads. I will NEVER buy from scuba.com again

Purchased leggings for kayaking and had to return them. (They came in a reasonable amount of time) I got quite nervous after seeing the bad reviews and wondered if I'd get my money back. I called the phone number on the website and got a live person who sent me a shipping label. I shipped the items back, got a "return confirmation email" stating I'd receive a refund and within a few days my refund came. Had to wait another day for it to post into my bank account but everything went smoothly! Big sigh of relief! They were prompt in emailing me back and I honestly (and thankfully!) have no complaints.

Please don't trust this cheap company.

I have ordered one watch 200$, one swimwear 75$ and three sets of screws 30$.
They delivered me wrong watch and match cheaper, wrong swimwear that doesn't exist as a model and probably is fake/not original and one package of the screws. They never informed me that they have delivered me two less packages of screws bug they charged full amount from my bank account. When I received my package and realised this mess, they just told me that they are planning to deliver my screws one week later. They never responded me why they didn't inform me for the split out of the order and why while they sent less stuff they charged me full amount. I have order from UAE Dubai and because of international order they didn't accept to cover the cost of shipping in order to return the wrong products. I spent plenty of time and money for international calls and e-mails and accidentally a lot of dropped calls. After a lot of pressure from my side they promised me that they will figure out my problem with the managers. They never called me and they never responded me in any call or e-mail. They just stole 305$ for products which probably are not original.

Don't order for this company, you will lose your money.

Ordered a standard AL80 tank in black, was sent a brushed aluminum one. Initial shipping time was relatively fast, but when I contacted customer support they asked me to keep the tank for a $25 partial refund (on a $280 product). I refused, as I wanted the item I ordered. I returned the tank (shipping label provided) and haven't heard anything since. This was nearly two weeks ago. Replacement item should have been sent out as soon as I returned the tank, as I provided pictures and all. Now need to use the tank for an upcoming dive and still don't have the item I ordered. Don't recommend, stick with reliable vendors.

Purchased 2 wetsuit and accessories around 4 or 5 months ago. My husbands finally arrived but was too small. Tried to do exchange but again was going to take months so we finally just asked for a refund. They put the refund in after a few days then took it back out the next day. A week later now my refund is pending. I have never had a place pend a refund transaction. Hey are ridicoulous. They
kept my funds tied up for over 4 months and and I only actually recieved 1 wetsuit during that time. 0 stars would be perfect for them.
Very Unsatisfied Customer...

This is your one place shop for everything Scuba. I love their new store in Newport also for a last minute need. Greatly recommended.

I purchased a Faber 80CF high pressure, 237 bar/3449 psi scuba tank from Scuba.com through their Amazon store scubadotcom instead of their main Web site. The price for the exact same tank was slightly higher on their Amazon store, but gave free 2-day shipping instead of the free 7-10 day ground shipping on their main scuba.com site. My tank shipped the next day after a 10:30pm order and arrived two days later. The tank is new, perfect condition, and has a nice valve included. This tank will be used to recharge a PCP air rifle. Totally a great shopping experience on Amazon and I feel comfortable recommending this company.

I'm an experienced/competent swimmer, fairly new scuba diver with a very experienced scuba instructor who provided guidance for my purchase.

Ordered 3 things and paid a lot for postage.
For reasons I don't understand, 2 items ordered together were shipped separately when they would absolutely have fit in the same box together, since the smaller was about the size of a half tube of toothpaste. Shipping info for the other of them was stuck at 'shipping label created' for days, when items are supposed to ship the same/following business day. I ordered on a Monday, it should have gone out Tuesday but apparently did not. Hard to say what happened after that because the next tracking update was it being out for delivery on the Friday.
The third item was backordered (this is fair enough, I knew that before ordering) but the estimated delivery date has been moved back 2 weeks already so who knows when (if?) that would eventually show up. I've asked to cancel it as I found something in stock elsewhere but who knows if customer service will actually respond.
One of the items I ordered arrived and was very cheap quality. Rough fabric, really uncomfortable and difficult to adjust. Given that the main selling point for this is it being comfortable and easy to use for beginner divers, I was left thoroughly disappointed.
On attempting to return it, the returns feature has been giving me an error message every attempt over the last 2 days so I had to email customer service. I'm going to assume that, since it's 4th July weekend, I'm not going to hear back for several days.

All in all, It was not worth $30+ in shipping and days/weeks of wait for having to fight to return 2/3 of my order because their returns button doesn't work. It's actually LESS convenient than literally any other option for acquiring scuba gear. Would not recommend.

Ordered three dive tanks with Pro valves, sent tanks with no valves and refuse to make right.
Letting all customers and dive shops know to go elsewhere.
Derrick in sales refuses to assist.

Terrible customer service from Darrick Cusick and others. This was an email I sent to the president, upon calling customer service and being given what was supposed to be the president's email address. I sent this almost two weeks ago and never received a response. I also have tried unsuccessfully to unsubscribe from their marketing emails several times. It always says I'm unsubscribed and then keeps sending them.
I had a very poor experience with Darrick Cusick recently and when I called to ask how to file a complaint, I was given your email. My apologies if this is not the correct method for filing complaints.

A few weeks ago (I think it was the first Monday in November), I started searching scuba.com for a travel BCD and other items I will need for an upcoming trip to southeast Asia. My fiance told me to email and request a package because he had done so a couple years before and had been really satisfied with the help he had received. I used the live chat function to request a package, and was told to email Darrick my request.

I emailed Darrick on 11/14 with my friendly request. I didn't hear anything for two days so I emailed him again on 11/16 letting him know I really wanted to take advantage of your Cyber Monday sales so I would appreciate if he could respond. He responded on 11/17 saying he needed my measurements and my address, which I provided that same day. I didn't hear anything for 5 days, so on 11/22 I followed up again asking for the package and a quote. I received no response. I then called yesterday (the final day of your sale, and a full two weeks after I had requested a package) and left a voicemail at his extension in the morning in which I requested that he "please, please, please" call me back so that I could order this before the sale price ended. I then followed up that voicemail with another email in which I let him know I would be filing a complaint. I still have not received a response.

I really needed and wanted help choosing a package. Against my better judgment, I ended up supporting your business by choosing things of my own last night. It was very stressful and ended up causing a fight between me and my fiance because he had to stay up late working and then take time away from that to help me choose items from your website.

I would really like this to be made right by receiving an apology from Darrick (unless something crazy happened in his life like his child or partner dying, in which I would totally understand), and some sort of financial compensation, like an additional discount on the items we ended up purchasing last night. If this isn't made right, I definitely intend to write reviews about my experience wherever I can, share my experience with my FB community (I have many friends who also dive), and not support your business again in the future. However, with an apology and something nice to make up for the experience, I'm happy to forget this unpleasant experience.

Bought around 200USD things on this website, using paypal for payment method. No matter what i change address on scuba.com website, the address always change back to paypal address. Try to call them immediately, email them immediatelyand online chat with them immediately, no help from any of them. All the number provided below can't get through even within their service time 11 ET

Call us at 1.800.34. SCUBA
For our New York City Store, call *******234
For our Costa Mesa, CA store, call *******300
Mon - Fri 9am to 9pm ET

The online chat person Paula G is on and off during the working hours, it's a shame they can't help out. Finding out the reviews online are terrible during the searching for the solution. In the same time, i found the package i ordered just shipped even though i tried to contact them all the time without any help and technically nobody should work during the time, according to the website faq, after it shipped i can still cancel but need to pay for 1/3 of the total of my products due to it's already shipped. All those numbers in NYC and CA can't get through during working hours for a simple address change and cancellation. No wonder the reviews of this website are so bad

I recently purchased the GoPro HERO11 Black from the online store scuba.com, and I must say it has exceeded all my expectations. As an avid adventurer and underwater enthusiast, I needed a reliable and high-quality action camera, and the HERO11 Black delivered.

First and foremost, the waterproof feature is outstanding. I've taken this camera on numerous scuba diving trips, and it has consistently performed flawlessly underwater. Whether exploring vibrant coral reefs or capturing mesmerizing marine life, the HERO11 Black has never let me down. Its waterproof capability allowed me to capture stunning footage without worrying about any water damage.

The image and video quality are simply remarkable. The HERO11 Black boasts a powerful sensor and advanced image stabilization, resulting in incredibly sharp and vibrant visuals. Whether I'm recording action-packed moments during extreme sports or capturing breathtaking landscapes during my hiking adventures, this camera delivers stunningly crisp footage every time. The ability to shoot in 4K resolution and utilize various shooting modes adds even more versatility to my recordings.

One aspect I particularly appreciate is the user-friendly interface. Navigating through the camera settings and modes is intuitive, making it easy for beginners and experienced users alike to operate the HERO11 Black. Additionally, the touchscreen display is responsive and provides a clear view of my footage, even in challenging lighting conditions.

Another standout feature is the vast array of accessories and mounts available for the GoPro HERO11 Black. Whether I need to attach it to my helmet, chest strap, or underwater housing, there is always a suitable accessory to enhance my shooting experience. The versatility of these accessories has allowed me to capture unique perspectives and angles, adding an extra dimension to my footage.

Lastly, I must mention the exceptional customer service provided by scuba.com. The ordering process was seamless, and the camera arrived promptly and in perfect condition. Their attention to detail and commitment to customer satisfaction are commendable.

In conclusion, the GoPro HERO11 Black is a game-changer for adventure enthusiasts and those who want to document their experiences in stunning detail. Its waterproof capabilities, impressive image quality, user-friendly interface, and extensive range of accessories make it a top choice for capturing unforgettable moments. I highly recommend the GoPro HERO11 Black to anyone looking to elevate their photography and videography game.

READ CAREFULLY THEIR website is very mis-leading says hassle free returns and if returned in orginal packing within 30 days. 100%
However, down the list is mentioned. If you had free shipping on your order
They will automatically deduct this from your refund...
So paid $151 with free shipping. But returned item and only got back $140
Due to the cost they incurred to ship me FREE... doesn't seem free to me

The service is great! The price seems the cheapest possible. Love it!
There seems to be anything I need for my hobbies and more.
The dive watch I found here will serve me a good companion.

They sell you stuff that is not in stock. Then the order just sits there. When you call, they offer to take off the "backordered" item, but still no shipping... Ended up cancelling

I purchased over $80 in equipment that never arrived. I was told to wait as it could take up to 2 months. My items were shipped to me through Armed Forces post office as I'm stationed over Seas. I have never had items never arrive. It's been 11 Months and was told after numerous emails and phone calls to file a claim with USPS over Seas. I'm located 4 hrs from the base where the mail arrives. Rip off took my money and won't do anything. Buy from someone else!

I have been a customer of scuba.com several times and never had a problem. This last time i needed something asap and there where out of stock. Called and got awesome customer service and compatible item instead.

Been shopping here for years. They offer great pricing and a helpful, knowledgeable staff. My delivery has always been as expected and if there has been any delays they have always kept me informed. Not always the most convenient situation but as a reasonable person I understand that they are the retailer and not the manufacturer. They can't simply produce it out of thin air simply because somebody bought it and feel that's the reason they should have it.

Returns and exchanges have always been easy with no questions asked as long as I didn't use my gear in the water.

I recommend talking to Bob or Aaron for anything scuba related you may need.

I ordered a high quality underwater camera and light kit. First, there was a "problem" with the order so I had to redo it through Amazon (though I only found out when I checked on the order after never receiving anything). The order was then sent in two shipments, one of which I never received. I needed the camera for an upcoming trip so they sent me another one. They charged me for both and I have been going round with them for three months trying to get one of the charges taken off. Place seems like a rip-off!

BUYER BEWARE!
My wife and I had received a gift certificate for scuba.com (we have since informed our family to never purchase from them again), so I logged on to place an order for some items for a lobster dive we had coming up. As I began looking at the items I realized the prices were greatly inflated compared to other online retailers. I saw that they price match so I called them up. I spoke to a member of their team (yes, I actually have all the specific names, some recorded audio calls, emails etc), but I'll refrain from using all that at this time. The gentleman I spoke with verified that everything I wanted was in stock and asked me to email him a link for the two out of three items I wanted price matched. I did so while on the phone. He put me on hold. For example, I must point out, one of the items was $55 on scuba.com and was easily available most other places for around $29. To me that is a huge price difference. After waiting on hold for nearly ten minutes he came back on and said we can price match. I said great and gave him the gift certificate number. I informed him I had a trip coming up and asked when I could expect my items. He said definitely this time next week which would've been a Tuesday. He then informed me I would receive an email with a shipped status and tracking number within the next hour and a half. About an hour passes and I get an email saying an item I ordered was on back order and would ship in approximately two weeks. What the heck, I had just called and verified everything was in stock, why would they price match something that wasn't in stock, and now the email is telling me it won't be here in time for my trip. I call back and speak to the guy who placed my order. I reminded him we had just spoken an hour ago and tell him my email says one of my items isn't in stock. He said "oh yeah I thought I told you that." I said no, in fact I specifically asked you if everything was in stock and when I would receive them. I then asked him to cancel the back ordered item and send the other two. He did so and I received an email saying the back ordered item was refunded and cancelled.
Fast forward a week. My two items had already arrived. Then the doorbell rang. It was a delivery from scuba.com. The box was torn and there was a lobster snare sticking out. This was the item that was "back ordered" and had been cancelled. I called scuba.com to ask what was going on. Of course they were clueless. The representative cut me off numerous times, acted as if my situation was a bother to him and finally just over talked me and said "yeah yeah just give me your order number I don't need to hear all that other stuff." I then asked to speak to a manager. That's when a "manager" got on the phone when in reality it was just another rep of same status. I informed them I received an item I didn't order, was charged for it without giving permission, and that I need my gift certificate credited because I needed to order a SPG and pay for overnight shipping, but want to use the remaining balance on my gift certificate. He informed me that there is one guy there that handles gift certificates and he wouldn't be in for an hour. So I waited an hour and called back. Guess what... he wasn't in yet. I waited another hour and called back. The rep I was dealing with was busy. He called me back finally. He said they would email me a free return shipping label and get my gift certificate credited and that once that was done he would call me right back so I didn't have to wait on hold and that when he calls back he'd take my order for my SPG and get it shipped out that day so I would for sure have it in time. Two and a half hours later he called. He said "I emailed you a return label for you to return the snare, but I didn't credit your certificate yet because after I discussed it with our team we decided we can't give you the credit until we receive our snare back because we can't be sure you will send it back and if you don't we are out our money." I couldn't believe the words I was hearing. HORRIBLE CUSTOMER SERVICE! I immediately informed him that he has stated they would credit me that day so I could place a new order, it has taken hours to get this resolved, it was their mistake they sent me the snare, I would sent it back, but that they needed to credit my certificate immediately because they weren't authorized to charge it. He informed me they would not and that's my only option. I asked to speak to a manager and he said "no, I'm the only person you can speak to." I asked him if he was willing to lose a customer for life over a $29 snare and his response was "yes." Wow! I couldn't believe what I was hearing. This is the worst customer service I have ever received! BUYER BEWARE! Take your business elsewhere!

I made one order at scuba.com with 5 items. A week later, with no email about my order status, I checked the order status online. It said, "Order Is Being Pulled For Shipping." So I emailed support. They simply said one of the items is out of stock and is expected to be restocked in 2 or 3 weeks.

You can still order that item and pay for it, and you won't know it's not in stock unless you contact support. You won't get an email alerting you about it. They won't offer to ship the rest of your order separately. This is an unpleasant experience.