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SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat, and gift cards. SEA Gamer Mall ranks 18th among Games sites.
This company responds to reviews on average within 22 days
No critical highlights yet
Ing and Simon were patient and awesome in helping me with QQ coin reload, especially after a system error causing repeated failures in order delivery the day before. Despite the delay in receiving my coins, and a terrible customer service experience with one of their colleagues, Jason, who was not only unhelpful but placating to the extent of being dishonest, encountering both Ing and Simon turned my negative experience around, hence the positive review. Customer support agents should take a leaf from their book :)
Seagm only wants your money. When you request for a refund, the will hide behind their ToS but none of their ToS clauses say items are non-refundable. Despite having a refund policy, they will not honor it and work with you. Instead, they will ban your account and refuse to work with you for a refund request. Never doing business with them again, good riddance.
Ing and Simon were patient and awesome in helping me with QQ coin reload, especially after a system error causing repeated failures in order delivery the day before. Despite the delay in receiving my coins, and a terrible customer service experience with one of their colleagues, Jason, who was not only unhelpful but placating to the extent of being dishonest, encountering both Ing and Simon turned my negative experience around, hence the positive review. Customer support agents should take a leaf from their book :)
Tip for consumers:
Check if the reloading system is functioning before going ahead with your purchase, in the event you need coins urgently. Maintenance work can take up to a day. Refunds are offered in the form of store credits, and they cannot be withdrawn, at least for non-Malaysian payment modes as I was told.
Products used:
QQ coin reload
Thanks to Ing, Rachael, Angeline, Simon Teng, Allen, Dang, Sheena, Jason and Zhi Wei! For outstanding customer service! I'm on my 1700 purchase now! Satisfied and grateful for the service
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Seagm only wants your money. When you request for a refund, the will hide behind their ToS but none of their ToS clauses say items are non-refundable. Despite having a refund policy, they will not honor it and work with you. Instead, they will ban your account and refuse to work with you for a refund request. Never doing business with them again, good riddance.
Tip for consumers:
Do not do business with seagm, their management and customer server is beyond horrible and will only give you negative answers and countless online forms that will only tire you into giving up your request for support.
Products used:
Digital goods
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.
Been using this website to buy japanese region itunes cuz they got the cheapest price (for my currency) out of all sites I been visited. Oh yeah, the customer service is great too they are very helpful
Products used:
Gift cards
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
To be honest, it is very inconvenient!
They require you some private informations in order to proceed it when your residential area and payment channel doesn't match with their data.
Cannot risk giving my personal info just for some game card purchase.
Also, misleading product information.
They say that codes will be automatically delivered but in actual, you need to contact their CS live support.
Refund is not also easy as they also require private data.
My payment was accepted easily but refunding it will eat your time and effort.
CS Live Chat is also not helping. They reply fast but it's like they don't care.
Updating my review for fairness.
Have gotten back my money for around 2weeks.
Transaction might be smooth if your IP add location matches your payment channel.
Still would not recommend purchasing here if your data doesn't match (IP add location x Payment channel location)
CS Live support response is fast but expect that they might not understand long English sentences.
Hi, please share the details of your issue at helper@seagm.com so that we can look into it & assist you in the best possible way.
The support team is the best and very helpful thank you. I dont know what else to say I have never seen a site that is this coooool
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
This is a fake site guys, please don't use it. I brought valorant points using bitcoin and guess what my transaction never went through. I cancelled many times and tried again and it never works. When I reached out to the customer service team, they just told, "We have reported this issue, to tripleA" or something like that and nothing happened lol. Please don't use this site and go to some where else which is more genuine.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.
It took them 7 hours to give me my fifa 15 coins! Although the y are pretty much the cheapest they take far too long!
Hi Anthony,
We were having a high volume of orders due to FIFA fever. Nevertheless, we had tried to deliver the order as soon as possible.
We apologize for the inconvenience caused.
Pathetic buying experience, compounded by equally bad customer support. I believe their business model is to force people to ask for refund so that they can cut their "processing fee" and return money after "3-5 working days".
Nothing instant about their service and honestly it feels like its not even a legit business -_-
Tip for consumers:
Avoid if you can. You will be chasing your tail trying to figure how to get your money back
Hi Abhishek G,
We apologize for the bad experience you had in SEAGM.
Kindly share the details of any issue you are facing by submitting at http://bit.ly/HelperTicket. It will help us in assisting you better.
Thanks and sorry for any inconvenience caused.
One of the best service, quality i have had in a long time. Delivery is quick and support responds instantly. Topped over 500 this week without a problem whatso ever. Just need a 1 time confirmation and you are good to go
Tip for consumers:
Need verification with id and picture proof
Products used:
Digital products
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Can't buy cards from another country. Steals hundreds of your money. CEO has been caught hacking. I will continue to give bad press, because they fought hard to keep my money.
Tip for consumers:
Buy in small amounts to avoid getting screwed. Example 5$ 20x vs 100$ x1.
Products used:
gamecards
Dear Customer,
You may refer to the official statement which is stated in the year 2020.
Link: https://news.seagm.com/seagm-final-statement-2020/
If you have any issues regarding your account or payment issue, you may submit at http://bit.ly/HelperTicket
Thank you and we truly apologize for the inconvenience this has caused you.
I am an avid gamer from Malaysia and have been using SEAGM for approximately 9 years. It was and still is an excellent website for game card and other ewallet purchases with fantastic, efficient, friendly, professional and prompt customer services. Me being a 9 years member of this website speaks volume as to how good they are.
Tip for consumers:
Keep the receipt for all your purchases. It is incredibly helpful when you run into a problem despite problems being very rare.
Products used:
Mostly game cards and ewallets
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Very fast shipping of the product and human attention by chat.
I give 4 stars only for the reason since some years ago they do not allow PayPal for payment at the checkout.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I have been using Sea GM for over 3 years now in several countries like spain, england or australia. It has been always an easy and quick process to receive my codes, and only had an issue once which was resolved straight away, so there is also a 5 star customer service available. Highly Recommended.
Tip for consumers:
Remember to choose the right country of the card you're purchasing
Products used:
PSN Network cards
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Excellent after sales service, even at midnight there is always someone to attend to your enquies. Which is missing in other company.
I'm happy that I made the right switch two years ago to SEAGM.
Thank you for the excellent and trustworthy services.
Missed out the 5th star as the recent removal of PayPal payment mode. Making it impossible for many overseas gamers to reload their game credits.
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
This site is complete scam. Got a garena shells and this people send me a card which is already used. For my luck I had not bought 1 but 2.
When I contacted their team they need 5 days.
Dear Valued Customer,
After checking with our supplier, the code shows used after it was sold to you.
You are advised to contact the official game customer support for assistance if you still did not receive any game points from the code redemption.
Thank you and we apologize for the inconvenience caused.
Hi there. 1st of all i really thank you to you guys because give us a great service. It so easy for us to buy the uc for pubg then sometime i buy diamond for ml. Easy instructions. I hope in future u guys can make one plans for ur regular customer something great offer but i still support u guys. Then for payment, really easy to purchase item due to easy instruction compare with others company(cant mention they name) then i hope seagame can maintain the services and keep give us the best! Thanks A lot
Tip for consumers:
A good place where u can buy UC..great service..
Products used:
Im sure for the product that purchase because i just bought uc n diamond
Thank you so much for this great review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Seagm is great. So helpful and ready for business. Certain games no.specifically dragonboy online since the transfer to teamobi. Just down hill.
Tip for consumers:
That the game would screw you and hide behind seagm.com
Products used:
Gem packs.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.
The payment method this site provides are shady as hell, i would stay far away from them. It use to accept credit card/paypal which can protect customer if and issue or file a dispute. Now they accept payment methods that leave no trace and non refundable.
I bought 2 steam card and successfully paid with paynow and now it say is unpaid there is delay in payment my bank clearly state successful transferred. They cant even provide customer with their UEN number to assure customer paying to legit account.
Hi Terry, the payment method you mentioned is not available until further notice. Click this link to check other payment methods that available: https://www.seagm.com/pay
For the order that you pay through PayNow, we're sorry to inform you that this is really an incident that out of our expectation. You're advised to share the details of your issue at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank you and we sincerely apologize for any inconvenience.
This is a very good ground for purchasing your others country game u might be playing, very easy and fast working transaction with a resonable fee. Would recommend 100%.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I use sea gamer to purchase online prepaid cards. Once you have verified yourself your purchase is always sent straight to you. If you have any issues they have a customer support online chat and resolve issues immediately. Highly recommend.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I bought a steam gift card with paynow which according to them was instant' made payment and even after the order expired i still didn't receive anything. So i contacted support and they are asking me to wait 3 days to confirm the payment
Great, totally instant' service here, not recommended to get
Hi! We’re sorry your experience didn’t match your expectations. Please feel free reach out to helper@seagm.com with your order details. We would love to help you to resolve your issues. Thank you.
Good website to purchase all of the cards.
Service is good and fast.
Easy to use and find all the cards in the website.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
The same thing happened to me as *******@Eleazar U. 2 unauthorised transactions for almost identical amounts.
Currently in disupte with Paypal over these transactions.
Good day,
You are advised to change your Paypal account password to avoid any further unknown charges to your Paypal account. Apart from that, we'll liaise with Paypal for investigation for resolving this issue.
Thank you & we apologize for the inconvenience caused.
Gain trust and grow your business with customer reviews.
SEAGM is the trusted global digital online game store. Buy game cards, gift cards, cd-key and mobile reloads. Pay securely with Paypal, credit cards and more.
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.